Koons Tysons Toyota

I'm not an easy person to get along with according to my wife. Mr. Lundy tolerated my questions and was very professional. For the few questions he couldn't answer he found out the answers for me. to my wife. Mr. Lundy tolerated my questions and was very professional. For the few questions he couldn't answer he found out the answers for me. I highly recommend Mr. Lundy for the patience dealing with an old coot and his professionalism. More

The worst experience ever. And I am the kind of person who like to do business simple and quickly. This was going to be my 10th vehicle. I was trying to buy a 2013 Toyota 4Runner from Koons on 02/01 who like to do business simple and quickly. This was going to be my 10th vehicle. I was trying to buy a 2013 Toyota 4Runner from Koons on 02/01/13 with 18,121 miles on it. I setup an appointment with the salesperson, got there 10 minutes before the time, and had to wait because the salesperson was still busy with another customer, in the meantime Tony Ginder, "manager" told me that the SUV had been sold to another dealer, but maybe he could revert the transaction for me, after 30 minutes waiting, the salesperson help me and took me for a test drive, everything went well, I was agree to purchase the SUV and while filling all the papers, other two salespeople approach trying to get the truck sold to other customers, I got upset and they told me I was the first one on the list but we have to move quickly, then they checked my trade-in, the amount was approved by me, the salesperson, Toney Jeder, went to help other appointment he had in the meantime the credit department processed my application, later on, my salesperson told me they lost the papers and I have to fill out everything again, really???, I arrived at 11:50AM and it was already 3:45PM. I told them I had to be at work by 5PM but they didn't finish everything until 4:15pm to then send me the person to offer the extended warranties, I reject this person and offer to provide a security deposit and come back later in the evening after work. They told me we can't hold cars but you can call us after work to see what happened. A lady (manager) told me that they couldn't get everything done in 15 minutes, when I already spend more than 4 hours waiting. Around 8PM I got a phone call telling me that they sold the truck 2 hours after I left the dealership. This had been the worst experience trying to buy a vehicle. On Nov. 2011 I even purchased one in South Dakota, sending a security deposit to hold the car while I was flying to get there and pick up the vehicle. My style usually is to go, test drive the car, if I like it, I BUY IT. No games around. With Koons I was feeling like in an auction with a long wait to don't get anything at the end. After this HORRIBLE experience, and getting an email from Tony offering me other cars to buy, I gave my business to THOMPSON TOYOTA, purchasing a BRAND NEW 2013 Toyora 4Runner SR5 with even more options than the one from Koons, back-up camera, sunroof, floor mats, sport fabric seats, etc. It only took TWO HOURS to close the deal. Happy Dealer, Happy Customer!!! I will never ever check the Koons website, because their WOW prices are great, but the problem is to get a car from them. Be careful how they WOW you. They WOW me away from them for the rest of my life. Thank Koons, for opening my eyes to end buying a brand new one, instead of the used one you "had" in your lot. Unfortunately I can't attach a picture of myself with my new SUV in front of THOMPSON TOYOTA., if not I WILL FOR SURE. More

It was a great and enjoyably experience. Everyone was quite helpful. It was my first car so I was so excited and Mr.Firas kassem was really helpful. Your best Mr.Kassem. quite helpful. It was my first car so I was so excited and Mr.Firas kassem was really helpful. Your best Mr.Kassem. More

My experience with Koons Toyota was great. I visited the dealership looking for a minivan for the family. Mr. Josh Lundy came to my assistance and helped me narrow down exactly what I was looking for. Aft dealership looking for a minivan for the family. Mr. Josh Lundy came to my assistance and helped me narrow down exactly what I was looking for. After test driving a few models and installing all our kid's carseats into the different van models, we finally chose the model we wanted, however it wasn't available in the color we wanted. That didn't stop Josh! He hunted down the exact van we wanted in the color we wanted and arranged a dealer swap. We love our new van and had a really great experience dealing with Josh. I never felt any pressure and I always felt wee informed. I would highly recommend Koons Toyota and I would ask for Josh Lundy. He made it easy! More

Josh did an awesome job showing me the Camry, working out the pricing, and making sure my hybrid tags transferred from my old hybrid. I would recommend him and this Toyota dealership to others. the pricing, and making sure my hybrid tags transferred from my old hybrid. I would recommend him and this Toyota dealership to others. More

From the initial internet search to walking thru the doors, Mr Jeter was very accomodating in the sale of the vehicle. His assurances was the selling point in purchasing. Explaining the car was an exp doors, Mr Jeter was very accomodating in the sale of the vehicle. His assurances was the selling point in purchasing. Explaining the car was an experience I have never encountered and i have owned three! Working with Mr. Robles was excellent as well. Well done team! More

Daniele was very helpful and gave us a lot of good advise with a nice smile on his face all the time. A friend of mine recommended him to us whom he had bought a car from him and that 's why we went straigh with a nice smile on his face all the time. A friend of mine recommended him to us whom he had bought a car from him and that 's why we went straight to Daniele. I would definitely recommend Daniele to my other friends who are seeking to buy a new vehicle. More

we have a fun experience find it a new car the service was excellent will be recommend it to our friends and family very kindly patient friendly and respectful thanks for have this kind of associates . was excellent will be recommend it to our friends and family very kindly patient friendly and respectful thanks for have this kind of associates . More

Bill did a great job with this purchase. He was very personable and friendly. He answered all the questions I had and made this the quickest dealer purchased car I have ever made (I have bought 8 other personable and friendly. He answered all the questions I had and made this the quickest dealer purchased car I have ever made (I have bought 8 other cars at dealers). More

Very personable salesman. Friendly, responsive, knowledgeable, efficient. Could not ask for more. Sam Robles was the finance specialist who helped me out. He was also great. knowledgeable, efficient. Could not ask for more. Sam Robles was the finance specialist who helped me out. He was also great. More