Koons Tysons Chrysler Dodge Jeep Ram

Car order and delivery process was easy. No issues on delivery and all processes were clearly explained. No issues on delivery and all processes were clearly explained. More

Craig was responsive, straight forward and easy to deal with. Would definitely use him and Koons again. with. Would definitely use him and Koons again. More

They were very efficient Made the whole buying process very easy They took care of the out of state registration for us, answered all our questions and delivered everything they promised I would defini very easy They took care of the out of state registration for us, answered all our questions and delivered everything they promised I would definitely travel to shop from them again Great dealership every step of the way More

TRASH DO NOT BUY ANY SERVICE FROM KOONS JUST DONT SO IT. COMPLETE WASTE OF TIME AND MONEY COMPLETE WASTE OF TIME AND MONEY More

Highly recommend Koons Tysons CDJR. Brandon was friendly, knowledgeable and helpful. We texted and talked several times on Saturday and I was able to purchase my new Rubicon 392 on Su Brandon was friendly, knowledgeable and helpful. We texted and talked several times on Saturday and I was able to purchase my new Rubicon 392 on Sunday. More

I don’t really want to give any stars, car buying was fairly fast , I did purchase cita spray for additional $1K , they did horrible job , I had to come back to redo, after that service my car was left n fairly fast , I did purchase cita spray for additional $1K , they did horrible job , I had to come back to redo, after that service my car was left next to garage, right after pulling off dealership I noticed noise coming from my rear tire, at that time I didn’t think much of it , I can’t say but I had big screw , I went back to dealership to have fixed, at this point I had this car for 2 weeks, I was told I had to pay for service to repair tire, even though I purchased extra protection on this car , after 2 hours waiting, my car was returned to me in the same condition with the screw, I was told I needed new tire, and they don’t have it but it’s standard one so I should go across street to buy one from tire place. I went to BJ instead and had my tire fixed in 15 minutes, 6500 m later still good. Today I was scheduling my oil change and I learned that my extra protection that I paid 2 K for was canceled by dealership-Koons online, with out my knowledge or agreement. I spoke with Ralf who said I never purchased extra protection, he did see it , didn’t really care . I was told by Jeep Wave that my extra protection plan was canceled 5 days ago by Koons dealer, ones again Ralf didn’t want to lessen,so I am waiting…. I definitely will never go back to buy car or have service done More

Going to a busy dealership on a sunny Saturday afternoon is daunting. But at Koons Tysons Chrysler/Dodge/Jeep/Ram my family had by far the best car buying experience we’ve ever had. Daniel (Danny) was knowl is daunting. But at Koons Tysons Chrysler/Dodge/Jeep/Ram my family had by far the best car buying experience we’ve ever had. Daniel (Danny) was knowledgeable, friendly, worked quickly, didn’t push us, and was very understanding on our financial terms and helped us find the vehicle that checked all our boxes. The whole team, Danny, the sales manager (Erin), and the financial manager (Dave) were an efficient team to close our deal. They got us the absolute best deal possible. Thank you, Danny, what a great experience. We will be referring friends and family to you! More

I received superb and timely service during my Jeep Compass 5k service. My Service Rep was a true professional! Compass 5k service. My Service Rep was a true professional! More

Buyer BEWARE this dealership is very deceptive from the credit app standpoint and sales tactics I visited the location on 30Sep2022 at 1225 pm. The test drive was smooth next was the price conversation. credit app standpoint and sales tactics I visited the location on 30Sep2022 at 1225 pm. The test drive was smooth next was the price conversation. I had my own financing through my credit union, so I only needed a final price to submit to the bank for the electronic payment to the dealership. I did not need any credit services from FCA US. However, I was told that to verify my ID that I had to submit a credit app, I was told this by Gary L and Homer H. I told them that they only need to perform an OFAC check and that I will fill out the document for ID purposes only. I was adamant about that I did not want my credit ran I also included this in the comments section on the credit app. The dealership is full of liars and individuals who misrepresent the purpose of the OFAC check. My next steps will be to file a complaint with the AG of MD and the BBB. In addition, I have already reached out to FCA US to lodge a formal complaint against KOONs, Patrick S, Homer H., and Gary L. Patrick Called me the morning of 01Oct 2022 at 11:11AM. I sent an email to This Patrick S. because after the sale no delivery was performed, no features explained, the fuel was not topped off, all of these items are listed on a checklist that is given to the customer at the end of the sale. This checklist was falsified by the salesmen either Gary L, Homer H, or Patrick S. I received an email after I left the lot with a signed checklist giving the dealership and salesman a 10 rating which I did not do. I would not recommend a single person to this organization. The rude manner in which Patrick S. Spoke to me tells me that he and the dealership have no respect for the customer, and I dare say a customer of color who is knowledgeable and can speak intelligently articulate their concerns with treatment and protocols being followed. This type of behavior can and should not be tolerated. I attempted to post Zero stars however the page would not move forward without selecting a star. More

Gustavo Callahan was Professional, Friendly, & made us feel special! Great guy, great service, great Experience!! feel special! Great guy, great service, great Experience!! More