Koons Tysons Chrysler Dodge Jeep Ram

I brought my 03 Jeep Liberty to two other jeep dealers over the years with complaints that there was something wrong with the tranmission for years from my first regular maintaince call. It was getting w over the years with complaints that there was something wrong with the tranmission for years from my first regular maintaince call. It was getting worse and worse, but the other Virginia dealers --Heritage in Alexandria and Rosenthal in Arlington -- would say, things like "Jeeps are trucks and trucks have tranmissions that shift hard". Near the end of my warranty, i tried one last time, and Tysons was great. Haven't had any problems since. They did extensive work, replacing the electronic control, and didn't charge me for any of it. It's been great for almost a year now. Except for one crappy person who took my paperwork, my experience there was great. They even called me afterward to find out if I was happy. I just check my maintaince logs because i'm selling it, and I noticed Rosenthal even charged me for off road service I didn't need. More

I purchased a new Chrysler 300 from this location, it was the car I wanted with more features than I wanted for less than I thought I would pay. But, I wanted a navigation system added, and I requested the f the car I wanted with more features than I wanted for less than I thought I would pay. But, I wanted a navigation system added, and I requested the flagship MyGig system. They told me to bring it back in a couple days and the system would be installed as requested. I brought it in, they gave me a rental car and finished the install in the same day. But, the navigation system they put in my car was not the MyGig system, I immediately requested the error be fixed. I was then told that that system was only installed in '08 models of the 300, this of coarse was not mention when I requested the system and they agreed to add it. I talked to several managers at Koons, supervisors and managers at Chrysler's corporate office and got the run around. Note that I asked for one of two resolutions to this problem: put the system I requested in or remove the system I did not request and refund my money. Both of these are obviously reasonable, I was not asking for anything free or extra because of their error, just what I paid for or my money back. I took this one step further and contacted the Better Business Bureau and filed a complaint. After a couple rounds of back and forth between Chrysler, they resulted to lying to the BBB and the case was closed as resolved with the customer unsatisfied. Needless to say I will never do business with Konns again but do to the lack of corporate support I can not see myself doing business with Daimler Chrysler ever again either. More

Charged daughter 96 months maintenance and $1000.00 processing fee on a 48 month lease. Theives at best. processing fee on a 48 month lease. Theives at best. More

The worst experience I have ever encountered. Fortunately, we were able to disect their lies before completing the sale and left the dealership without looking back. Incompetent, dishonest, and u Fortunately, we were able to disect their lies before completing the sale and left the dealership without looking back. Incompetent, dishonest, and unfriendly. You will definitely gamble with your money if you deal with these people. And it will not be in your favor if you sign the dotted line. More

I purchased a 2006 Trailblazer through the dealership. At the final purchase, I was charged for Gap Coverage and was told that they would also pay the deductable if anything should happen. I read the fin At the final purchase, I was charged for Gap Coverage and was told that they would also pay the deductable if anything should happen. I read the fine print and it explicitly said otherwise. I also bought the paint and dent coverage at that time. Since then (approx. 4 months) I had to return for service and I was told that the paint and dent coverage was only for manufacturer defects and did not cover anything else. Both of these show a total lack of knowledge on their part. A defective battery had to be replaced as it was leaking. The engine compartment was not cleaned and as a result the power steering lines were corroded and rusted. I was told these will not be replaced even though the battery was defective. Through all this, I have been to the dealership 5 times (of which 3 were a waste because when I showed up at the "scheduled" time, I was told to come back because I wasn't on the schedule. I would never recommend them to anyone. More

I have brought my vehical to Tysons repeditivley. I have had nothing but problems with the quality of work since the my first service visit to their service department. I would not recomend them to anyone had nothing but problems with the quality of work since the my first service visit to their service department. I would not recomend them to anyone I know, and I know that Chrysler would not approve of their name being presented as it is there. More

This is old info but saw latest review so it doesn't look like anything has changed. Took car in for warranty covered repairs three times -each time they kept saying brakes were bad (not covered of course). like anything has changed. Took car in for warranty covered repairs three times -each time they kept saying brakes were bad (not covered of course). But never trusted them and never had brakes replaced. Well, lo and behold the car passed 5 annual Virginia safety inspections during that time period. More

Did not perform brake service requested under warranty when warranty was expiring. Came back, told warranty had expired and that I had to pay for service out of pocket. Service not performed correctly. when warranty was expiring. Came back, told warranty had expired and that I had to pay for service out of pocket. Service not performed correctly. Had to have service redone at another dealership. Plenty friendly but they don't deliver on repairs and they don't honor commitments made in advance. More