Koons Tysons Chrysler Dodge Jeep Ram

Another great experience at Koons Tysons, thanks Victor! This was my third visit to the service department, and the results of the service technician work and performance have the car performing as it did w This was my third visit to the service department, and the results of the service technician work and performance have the car performing as it did when it was purchased. I do not understand why the service advisor did not apply Military Discount, since I am a retired Military Member. More

They did not want to use the payoff amount for our trade in from the bank and were inflating the amount almost $1000. The jeep truck we purchased is also missing the toolkit it should come with but they sta in from the bank and were inflating the amount almost $1000. The jeep truck we purchased is also missing the toolkit it should come with but they state they will not ship one out we would have to drive there, which is a 2 hour trip one way. More

Another great experience at Koons Tysons, thanks Juan! This is my third car purchased from them and will return. This is my third car purchased from them and will return. More

Overall experience was great. David Bell service advisor, customer service is exceptional, he kept me informed of my vehicles repairs every step of the way! David Bell service advisor, customer service is exceptional, he kept me informed of my vehicles repairs every step of the way! More

Talib my sales man and Sam the sales manager was amazing and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said s and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said something different. They also kept pushing me to finance with them even though I had a check from my bank already. I will never deal with Koons again. Horrible experience recommend you run from this place as fast as possible. They get you with great sales service then turn into a sketchy used car dealership at the end. More

Worst dealership ever! I do not recommend this dealership...very unethical practices all around. SCAMMERS! I do not recommend this dealership...very unethical practices all around. SCAMMERS! More

Totally awesome. Same day service. Concierge valet. Victor runs a tight shop. Pls tell Krystal, too, i coached her in basketball when she was student at Vissy. Same day service. Concierge valet. Victor runs a tight shop. Pls tell Krystal, too, i coached her in basketball when she was student at Vissy. More

Koons had the new RAM truck in-stock that I needed at the price in my budget. Other dealers didn't and weren't as helpful. Product Specialist AB Ehrari was terrific [5-Star] in accommodating my needs and mak price in my budget. Other dealers didn't and weren't as helpful. Product Specialist AB Ehrari was terrific [5-Star] in accommodating my needs and making arrangements to ensure the truck and price worked-out right. AB was personal, professional, and thorough to ensure I was fully satisfied with my buying experience and the truck was ready to drive away as soon as possible. The salesroom environment was impressive and the business manager, Brandon Gonzales Pinto, did a fine job with the finance paperwork. This is the first time buying from Koons and it is better than my experience elsewhere with my last two trucks! Many thanks Koons RAM! More

Koons of Tyson corner was a very friendly atmosphere the personnel who I talk to really knew their product from the meet and greet from the beginning and the end of financing and leaving with a nice comfor personnel who I talk to really knew their product from the meet and greet from the beginning and the end of financing and leaving with a nice comfortable feeling More

The past three years have been an absolute nightmare with my 2016 Jeep Grand Cherokee which I purchased brand new from Koons dealership in Vienna Virginia. For the most part up until 2020 the customer servic my 2016 Jeep Grand Cherokee which I purchased brand new from Koons dealership in Vienna Virginia. For the most part up until 2020 the customer service has gone down hill specifically with the service center. My truck intermittently refuses to start and this has been an ongoing issue since the fall of 2020. I’ve sent this vehicle to this dealership 8 times to try and resolve the problem but to no avail. They have always seemingly fixed something else that has nothing to do with the starting issue. They have even called for help from Stellantis engineers on numerous occasions and still no resolution. I have already spend thousands of dollars and countless hours away from my truck and all everyone that works there can tell me is that they don’t know what to do. But then what made it worse was the last time they had my truck, I went to pick it up and it was damaged! It was worse then the way I had brought it to them. The front right trim clip, broken. The front right bumper, now has a gap between the front right quarter panel and the bumper. The front right taillight is also out. Then they had the nerve to tell me that I would have to pay for the replacement bulb witch was $660. All the while they had driven my truck 316 miles while they had it. They even gave me the truck back dirty and with no gas in it. I will never do business with this dealer ever again. You have lost a trusted customer! More