Back

Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.8
660 Reviews

2050 Chain Bridge Road

Vienna, VA

22182

Directions

By Type

Showing 660 reviews

July 28, 2023

Bought a vehicle from this dealership. Salesman was Khwaja Ehrari (AB). I came down to this dealership hours away, asked him multiple times if the vehicle was in great condition, he said y More

by mankarnsingh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
AB
Aug 01, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Manny, I'm sorry to read about your experience. We strive to deliver transparent and honest service, and it's concerning to see that this was not better reflected in your time working with us. We would appreciate the chance to speak with you to see what more we can do to help straighten this out. If you are willing to discuss this, please give me a call directly. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

July 27, 2023

Excellent service! ! They were timely and explained exactly what the problem was with my car More

by Heathermetz33hkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Jul 27, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thanks for the great review of Koons Tysons Chrysler Dodge Jeep Ram, Heather. We are here to help with any of your future service needs.

July 25, 2023

Another great experience at Koons Tysons, thanks Victor! This was my third visit to the service department, and the results of the service technician work and performance have the car performing as it did w More

by campcorp1049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Aug 01, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're glad to know you had another great experience at Koons Tysons! We appreciate your loyalty and feedback. Regarding the Military Discount, we apologize for any oversight - please reach out so we can rectify this situation. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Aug 02, 2023 -

campcorp1049 responded

Thank you for your acknowledgment and referral! I have attempted to contact Ms. Puckett.

June 22, 2023

They did not want to use the payoff amount for our trade in from the bank and were inflating the amount almost $1000. The jeep truck we purchased is also missing the toolkit it should come with but they sta More

by Kvandyke10
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Abaraham
Jun 27, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We apologize for any inconvenience you experienced during your trade-in process and with the missing toolkit. We strive to provide quality products at a fair price as well as reliable care, and it's disappointing that we left the wrong impression. I would like to personally assist you with these matters, so please reach out to me at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

June 12, 2023

Another great experience at Koons Tysons, thanks Juan! This is my third car purchased from them and will return. More

by Kdael74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Morris
Jun 12, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We appreciate you sharing your experience with us! It's fantastic to hear that Juan was able to provide you with another great car-buying experience. Thank you for continuing to choose Koons Tysons Chrysler Dodge Jeep Ram and we look forward to assisting you with your next purchase!

May 31, 2023

Overall experience was great. David Bell service advisor, customer service is exceptional, he kept me informed of my vehicles repairs every step of the way! More

by Flower21314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bell
May 31, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind words about David and hope to see you again at Koons Tysons Chrysler Dodge Jeep Ram!

May 26, 2023

Talib my sales man and Sam the sales manager was amazing and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said s More

by jchapman909
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance department
May 26, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Jerry, thank you for sharing your experience with us. We are grateful to hear that Talib and Sam were amazing and helpful during your visit. However, it is disappointing to hear about your poor experience in our finance department. We strive to provide clear and concise information and never intend to pressure our customers in any direction they don't want to go. If there's anything I can assist you with moving forward please give me a call directly. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

May 09, 2023

Worst dealership ever! I do not recommend this dealership...very unethical practices all around. SCAMMERS! More

by Kym B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick -sales manger and Stephanie- service manager
May 10, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

I'm truly sorry to hear that you had such a negative experience with our dealership. We pride ourselves on ethical and professional practices, so this is particularly concerning to us. I would appreciate the chance to speak with you directly about your concerns and see what we can do to make things right. Please don't hesitate to give me a call at your earliest convenience. Thank you for bringing this matter to our attention. Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

May 11, 2023 -

Kym B responded

I’ve reached out by phone. Called twice and left a message with no response.

May 03, 2023

Totally awesome. Same day service. Concierge valet. Victor runs a tight shop. Pls tell Krystal, too, i coached her in basketball when she was student at Vissy. More

by Chaos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor. Telephone operators
May 03, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We appreciate your support and a five-star review! It's fantastic to hear that you had an awesome experience with our same-day service and concierge valet. Victor is an excellent leader, and we will be sure to pass your hello along to Vissy. We hope to assist you again soon at Koons Tysons Chrysler Dodge Jeep Ram.

April 12, 2023

Koons of Tyson corner was a very friendly atmosphere the personnel who I talk to really knew their product from the meet and greet from the beginning and the end of financing and leaving with a nice comfor More

by seancolburn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Apr 19, 2023 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thanks for taking the time to share your positive experience at Koons Tysons Chrysler Dodge Jeep Ram, Sean! We're thrilled to hear that our team provided you with excellent service and helped you feel comfortable throughout the process. We appreciate your business and hope to see you again soon!

...
6
...