Koons Tysons Chrysler Dodge Jeep Ram

I just purchased a Doge Durango Citadel from this dealer and the whole experience from the minute I walked in to dealing with the sales person to the finance department was a delight. I strongly recommend t and the whole experience from the minute I walked in to dealing with the sales person to the finance department was a delight. I strongly recommend this dealer. More

Rob promise me during the sale that I can bring the truck to any Koons dealership for change oil and when I made my 1st oil change at annapolis location they have no idea what I'm talking about, then I calle to any Koons dealership for change oil and when I made my 1st oil change at annapolis location they have no idea what I'm talking about, then I called rob about the situation and he said that the company has change the policy that it can only do the oil change at tyson location. just to make a sale he can lie in front of your face without a single blink of an eye. rob knowing that I live about 50 miles away. then I called one of the Manager (Patrick) and told him about the situation and he said that he will let the General Manager know about this situation and he will call me back, again even the manager is willing to lie just to get you of the phone because I've never hear from any of the Koons dealership. this dealership is train to LIE just to make a buck. More

Laura Hall was up front about pricing and clear on what was in inventory. She was friendly, helpful, knowledgeable, enthusiastic and most importantly, got me a great deal. Other staff members were also s was in inventory. She was friendly, helpful, knowledgeable, enthusiastic and most importantly, got me a great deal. Other staff members were also super helpful. Thank you. More

The engine warning light on our 2005 Jeep Liberty kept coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing t coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing the problem and got a return call from Greg Welch within 10 minutes, even though we had never been to Koons for service previously. Within a half hour I had dropped off the SUV at Koons and shortly after I got home Greg called to let me know that a tech was already checking out the vehicle and that the preliminary diagnosis was fuel injector service and top engine cleaner and not a valve spring as I'd feared. Late the next day the work was done and I called Greg for details just before closing and he took the time to explain to me what had been done and why and told me that if the problem wasn't solved and a valve job was needed later it would be covered under Jeep's 7/70 warranty. It's now 2 weeks since the service and the Liberty is running fine. Greg's service was outstanding and I would highly recommend Greg and the Koons Jeep service department. More

A good experience, fast and friendly service, Doug Stadler without any pressure, took the time that I needed to make a purchase that meet all my needs. Bryan Murry made the right deal and got me what Stadler without any pressure, took the time that I needed to make a purchase that meet all my needs. Bryan Murry made the right deal and got me what I needed on my trade in, Andy Brunclik expedited the finance process and hooked me up with a good interest rate. I will use this dealership again and recommend them to anyone who wants a Jeep. The inventory is extensive and well presented, they had what I needed. I am very happy with my Grand Cherokee. Springfield Va. More

I have had such a bad experience in the past with respect to car sales personnel, that I asked my husband to go with me so that I would not have to deal with the sales person by myself. Omar has changed my to car sales personnel, that I asked my husband to go with me so that I would not have to deal with the sales person by myself. Omar has changed my opinion completely. He was friendly, knowledgeable, helpful and just a wonderful person to deal with. More

I was in the market to buy a Jeep Wrangler. Been researching for the last few months and found a deal on Internet from Koons Jeep. Called and talked to Laura Hall. She is very friendly and easy go researching for the last few months and found a deal on Internet from Koons Jeep. Called and talked to Laura Hall. She is very friendly and easy going - not pushy. Made an appointment for a test drive and the car was ready and most of the paperwork was ready. Overall, it was a great experience and when I'm ready to get another car, I will call Laura first. More

Daniel was awesome and great to work with. The dealership was friendly and very helpful. Daniel answered all of my questions and was did everything to make sure my purchase was the right one. was friendly and very helpful. Daniel answered all of my questions and was did everything to make sure my purchase was the right one. More

Ordered a Challenger from Koons in February. Salesman was helpful and friendly. Negotiation was quick and painless. Financing was a breeze also. I'd shop there again. was helpful and friendly. Negotiation was quick and painless. Financing was a breeze also. I'd shop there again. More

My experience with this dealership and the sales manager, Patrick Hennessy, was so bad I am going to report them to the Federal Trade Commission and Better Business Bureau. I DO NOT RECOMMEND buying a new ca Patrick Hennessy, was so bad I am going to report them to the Federal Trade Commission and Better Business Bureau. I DO NOT RECOMMEND buying a new car from Koons Tysons Corner. They are very reluctant to give you a firm numbers. Moreover, they will continue to maniplulate the numbers of the Sales Sheet. They will get you in will a low price the tack $499 is documentation fee and moving destination fee. In my case, they tried to get away with tacking $925 in destination fee a second time. During a 2 week period, I got a distinct sense, the Koons sales manager did not like me or want to sell me a car. When I walked away from the deal, they fired the poor sales person. I am very shocked Koons deploys these sales tactics. These are the old pre-internet sales tactics. I have yet to get a phone call from anyone at Koons about this matter. It is my opinion this is systemic problem and sales tactic at Koons. Should you elect to buy a car from this dealership, get the various fees upfront. Then when you decide on a vehicle, get them to sign a Final Sales Sheet with ALL costs and discounts applied. Get this sent to you in advance by email or to reviiew. When you come in to purchase the vehicle, DO NOT sign any other Sales Sheet. Otherwise you run the risk of the so called "shell game" and they will tack on other numbers. If you would like to read the full story and my letter to the General Manager, I have posted below and other places online: ------------ Hi Mr. Murray, My name is John Doe. I guess you can say, I am a was a prospective new customer as of yesterday. I tried reaching you by phone, but was informed my Mr. Thomas Higgins that you were out. Furthermore, he was very reluctant to take any action on my complaint; other than perhaps try to sell me a car. I would like to inform you about my experience and the Jim Koons Automotive Jeep dealership in Tysons Corner. In short, the very questionable sales tactics and poor customer relations management of your sales manager Mr. Patrick Hennessy made me cancel my order and walking out your dealership. Moreover, it is my understanding that Mr. Hennessy fired my sales consultant, Mr. Aniss Bensidhoum, shortly thereafter. For the past couple of weeks, I have been engaged with Mr. Bensidhoum and your Tysons Corner Jeep dealership to purchase a new vehicle. I stated this would be a cash transaction in the late April timeframe. I came into the dealership to test drive the vehicle once myself, and a second time with my family. During this entire process, I sensed Mr. Hennessy did want to sell me a vehicle. I am not sure if it had to do with the cash transaction, my time table, my interest in a special vehicle not in your inventory, or perhaps some aspect of my demeanor. I will try to list these instances specifically. During my entire engagement with Mr. Hennessy and your dealership, getting firm pricing in a timely manner has been challenging to say the least. When I finally did receive firm pricing by email, the numbers did not add up. Although, the discrepancy was not too significant. Other dealerships in the area provided TrueCar pricing by phone and email. On Tuesday, March 13, 2012 Mr. Hennessy provided me firm pricing for my vehicle, which he had located at another dealership in Pennsylvania. I was told over the phone by Mr. Hennessy, through Mr. Bensidhoum, my vehicle of choice could be held for me for late April delivery. This would save me 8-12 weeks over a factory order. I was instructed to come in and make a deposit, and the balance to be paid in cash when I picked up the vehicle in late April. When I walked into your dealership yesterday (3/14/12), Mr. Hennessy startled me by informing me that they would not hold the vehicle until April timeframe. He then told me I better place a custom oder. This was completely contrary to what I was told less than 24 hours earlier. My only reason to stop by the dealership was to make a deposit on the vehicle. Despite Mr. Hennessy’s outright lie about holding the vehicle for me, I continued to pursue the sales traction with Mr. Bensidhoum. So, I went ahead and gave him my deposit and order. But, when I saw the final sales sheet again, I noticed this time Mr. Hennessy had slipped a $925 destination fee, which was not part of our previous sales sheet for the same exact vehicle configuration. At no juncture had Mr. Hennessy or Mr. Bensidhoum stated to me that they would be changing the terms of my pricing. All of the options on the were exactly the same. This was the last straw. I requested my deposit back, and informed the sales agent to contact me when they had a final sales sheet that reflected the price we had negotiated. I am very disappointed with these outdated sales practices. It does not reflect well on the Koons brand. Moreover, firing Mr. Bensidhoum was unnecessary and totally unacceptable. He should have his job back. From my perspective your sales consultant did his job. Mr. Bensidhoum is no more than a scapegoat for Mr. Hennessy’s shady sales practices. I am very well aware, all pricing decisions and information were given to Aniss by Mr. Hennessy. I have worked closely with sales and marketing organizations for over 20 years, and I can tell you Mr. Hennessy is harming your brand far more than the profits he can gain your through questionable sales practices. I urge you to contact me immediately to discuss the matter further before I resort to other channels. Sincerely, John Doe More