Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
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I went to the dealership looking for a Camaro that they had advertised on their website for a really great deal. I was very skeptic of the price because I went to two other dealerships that morning and the had advertised on their website for a really great deal. I was very skeptic of the price because I went to two other dealerships that morning and they all had great deals online, however, once we talked price, one dealership told me they had a $1,500 fee on all used vehicles and the other one told me that they had incentives I had to qualify for in order to get their advertised price for a used vehicle. However, this was not the case with Koons. As soon as I got to the dealership, Tim Welton told me there were no hidden fees or incentives and that the price online was the price of the vehicle. That set this dealership apart from the others right from the start. That wasn't the only thing this dealership had to offer. I had been to two dealerships that day and went to three others prior with my wife to buy a vehicle. Sales Consultant after Sales Consultant they tried pressuring us into vehicles that we were no longer interested in due to the test drive or price. Yet, Tim, was the opposite. Right from the start I felt like I was talking to a friend and someone who was looking out for what I wanted and actually listened to my interests and concerns. Not one concern went unanswered, and best of all, he gave me the pros and the cons for the vehicle. This experience made a huge impression on me because it was not something commonly found among Sales Consultants anymore. The price helped, but it was definitely Tim's passion for the customer that sold the vehicle that day! Tim Welton is a fantastic sales consultant, and I highly recommend him. So the next time you need to buy a vehicle, go to Koons and ask for Tim Welton! I would also like to mention that not only did Tim do a great job, but also Joe Hever, one of their Financial Consultant and their Sales Manager were very professional and work with the customer to give you the best shopping experience available! More
I have purchased 4 Chrysler Town & Country Vans from Koons of Tysons. My last two from Salesman Don Ricketts and have just referred one of ny best friends to him as well. I think that says it all. I hav Koons of Tysons. My last two from Salesman Don Ricketts and have just referred one of ny best friends to him as well. I think that says it all. I have sent several people to them over the years. The General manager Tom Higgans was extremely helpful and followed up to make sure everything went smoothly. Don Ricketts had me in and out of there with my new 2013 Town & Country in fairly short order. Jimmy Collier in finance was the best and truly helped me get the best rate. I love the van, so all in all I give the entire team Five Stars ! Thanks guys. John Alfieri More
Highly recommend this dealership for great price, customer service and very positive experience. Though not listed above, our sales person was Harris Durrani. I can't remember the last time I had a customer service and very positive experience. Though not listed above, our sales person was Harris Durrani. I can't remember the last time I had a positive experience at a dealership - Harris made me a believer. After leaving two other local Jeep dealerships because we couldn't come to terms on price, we spoke with Harris who not only matched the best price we could find but beat it by more than $4,000 (yes that's four thousand dollars). These guys push volume and our serious about moving vehicles. More
Our experience at Koons Tysons Corner Jeep was exceptional. We liked Tom Ames from the first time we met him. He never pressured us into buying a vehicle and he was extremely knowledgeable. I w exceptional. We liked Tom Ames from the first time we met him. He never pressured us into buying a vehicle and he was extremely knowledgeable. I wish other sales persons were more like him. He also gave me a straight answer when it came to the value of my trade in. The other jeep dealership I visited promised a lot more for it until we sat down to discuss numbers. Then the car was worth a lot less and they started back pedaling on their previous numbers. Koons Tysons Corner also has the selection other dealerships just don't have. Now I hope the service department is as good as the rest of the experience was. More
I went into Koons Jeep in Tysons' on July 4 2013 having narrowed my search down to 3 or 4 Rubicons I had found on Koon's website. I met Tom Ames there who was very much not a pressure salesman. He i having narrowed my search down to 3 or 4 Rubicons I had found on Koon's website. I met Tom Ames there who was very much not a pressure salesman. He is, however, a Jeep fanatic and was able to help me compare the Jeeps I knew that I liked, It was a breeze-- the help choosing one, a fun test-drive, easy paperwork, no-hassle trade on 15 year old beater, easy favorable finance etc. I was driving home maybe 90 minutes after telling Tom that i wanted the Rubicon that I had chosen. I say "chosen" because Tom helped me chose- no pressure. I would recommend Tom Ames of Koons in Tyson's without reservation More
Unfortunate experience. I felt like the staff was not trustworthy on a new car sale that should have been extremely straightforward. I ended up buying my Jeep at Safford in Springfield, the staff there trustworthy on a new car sale that should have been extremely straightforward. I ended up buying my Jeep at Safford in Springfield, the staff there was exceptional. More
Wow is right. The pricing looks good on the web. Then you get there. First the car you were interested in is sold. Then they magically find it, its your lucky day!!!! Next comes the pricing sheet, y you get there. First the car you were interested in is sold. Then they magically find it, its your lucky day!!!! Next comes the pricing sheet, your price is no longer the one on the web, that was a price from yesterday! Strange that I printed it that morning, "something in the system" excuse. WOW pricing doesn't include freight, so add $1k (even though the MSRP they list DOES include freight). Ridiculous Doc fee of $600 We agree on condition of trade, but then they lowball 4k under KBB trade. Carmax offers me $500 less than KBB, and its a cash offer. We play sign this scrap sheet of paper to show I'm serious, even though I offered to write a check. This is all on a car that had been sitting on the lot for 6 months. Not going back, ever, no way. Too many other good choices in the Metro DC area. More
I came into the dealership knowing that I wanted a black 2013 10th Anniversary Rubicon and Tom made it happen. Tom accompanied me on my test drive; he was very knowledgeable and didn't make me feel rushed. 2013 10th Anniversary Rubicon and Tom made it happen. Tom accompanied me on my test drive; he was very knowledgeable and didn't make me feel rushed. Also, he is very friendly and showed me all the features of the Jeep at his personal “testing grounds.” I wouldn't hesitate to recommend Tom to anyone—he is very friendly, easy to work with, and best of all he wasn't pushy. I am extremely happy with the price and I am confident that I got a great deal. Moreover, Tom was very thorough and made sure I didn't leave without all my questions answered and after completing the paperwork, he made sure I knew how to program all of the settings and connect my iPhone to the Jeep. Again, when you go to Koons to buy your next vehicle, ask for Tom—you will not be disappointed. More
Top Notch is all that I would really say. Tom and I were going back and forth about a vehicle that I like and we came to terms on a great price. Tom worked hard to get top dollar for my trade and also did e going back and forth about a vehicle that I like and we came to terms on a great price. Tom worked hard to get top dollar for my trade and also did everything he could to make sure everything went smooth. Took us through all the step and really knew a lot about the vehicle he was selling me. I didn't make the sale an easy one for Tom but he stuck with it and did everything he could to make the sale. I would highly recommend him to anyone interested in shopping for a Jeep. Also, nothing but great things to say about Andy in the finance department. I was initially surprised at the interest rate I was offered. Andy dug in and went to work. He understood something did seem right and after a few phone calls he had it right where we expected. I didn't believe him when he told me there may be a chance the rate could go down. Sure enough the next day he called and it went down nearly a whole point. Couldn't believe it. He did a great Job. More
This was the worst experience I've ever had purchasing a car and the customer service is horrible. I can't even get the general manager to call me back and I just purchase my car 2 weeks ago. purchasing a car and the customer service is horrible. I can't even get the general manager to call me back and I just purchase my car 2 weeks ago. Dont' go to this dealership. They have no clue as to what they are doing. More