Koons Tysons Chrysler Dodge Jeep Ram

My son has long been a Jeep/Chrysler fan and convinced me to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover and I was sure that Koon's could not come close to the customer service or quality. My son introduced me to Chris(Service Manager) and then walked us to Bob Ames to work out a deal for a Jeep Summit or SRT8. Within 10 minutes we agreed on a price and bought the srt8. The transaction could not have been smoother and handled any more professionally. I was pleasantly surprised as my prior experiences were, to say the least, disappointing. Bob, is an excellent salesman and is extremely knowledgeable and personable. I will most certainly visit this dealership, and Chris and Bob again. More

I was looking to purchase either the 2014 Jeep Cherokee or the larger Grand Cherokee. I ended up buying the 2014 Jeep Cherokee from this dealership. I really appreciated the support from Jeff Hever. He t or the larger Grand Cherokee. I ended up buying the 2014 Jeep Cherokee from this dealership. I really appreciated the support from Jeff Hever. He took me on a test drive with both vehicles and was patient with me (I asked a number of questions) and he also provided information I had not considered about the vehicles and options that could fit my lifestyle. He was straight forward and there was no haggling. He made sure that I was comfortable with the purchase before committing. He also took time to show me some of the features that I had discovered after I purchased the vehicle, including walking me through set up for my cell phone. The entire experience from test driving both vehicles, to coming to a price with Jeff, to financing, and finally driving away with my new car was not painful at all. There was some waiting around due to reduced finance staff but, all-in-all, a great experience. More

The process to buy a vehicle was streamlined and very painless. Noah Foreman was my dealer and he displayed the highest level of professionalism I've ever experienced in vehicle purchasing. He guaranteed painless. Noah Foreman was my dealer and he displayed the highest level of professionalism I've ever experienced in vehicle purchasing. He guaranteed me discounts and when it came to answering questions he was very insightful and accurate on the answers. He also showed me exactly how to unlock the full potential and performance out of my dodge ram. All paperwork was ready to go before I even arrived at the dealership. There were no hidden fees. Noah also made me feel at home and comfortable to invest my time and money in him and my purchase. He made sure in insuring that I new all the new features of my truck and how to operate each item I was unaware or unsure of. I've bought 3 dodge ram's previously from different dealership's in a 11 year period and I can honestly say Noah Foreman was the best dealer I've ever worked with and because of his pin point accurate information on my vehicle and his ability to streamline my experience and making sure my paperwork was ready with no delays that I have decided that when I'm ready to purchase a new car I will personally request Noah Foreman as my dealer. I definitely recommend this dealership and dealer to everyone and I will be spreading the word to all my friends and family about my experience with Koons Dodge and my outstanding dealer Noah Forman. More

I bought the 2014 Jeep Cherokee from this dealership. I am perfectly satisfied with the support Jeff Hever provided. He was open and down to earth, there were no games and no haggling. He did his best to am perfectly satisfied with the support Jeff Hever provided. He was open and down to earth, there were no games and no haggling. He did his best to give me a price I would like; and he took time to show me the car features, and help me set up various functions after I puchased it. The reason for the lower ratings for customer service and overall experience have to do with the dealership itself - for one thing, they do not have a suitable customer waiting area, so I had to "hang" around while I waited; the second reason is that it took too long to prepare the car after I purchased it, and then I had to come back the next business day because they had run out of stickers. More

I bought Jeep Patriot from them. Harris was very professional and fun to work with. They did not come down on the price, but I got a deal on the extended service and he through in some free stuff. O professional and fun to work with. They did not come down on the price, but I got a deal on the extended service and he through in some free stuff. Overall experiance is very pleasant. Harris should be an example for many of the car salesmen. A+!!! More

Great dealership..no surprises.. Richard Slater was our sales person.. he was very nice and real..i didn't get that feeling like he was trying to push me on a car like you do from other dealership sales p sales person.. he was very nice and real..i didn't get that feeling like he was trying to push me on a car like you do from other dealership sales ppl. More

Horrible experience. Took in a vehicle for pre-paid oil change and multi-point service at 4pm for a 4:30 appointment. I was told at approximately 4:50 that the brakes were worn down to 25% and the rotors change and multi-point service at 4pm for a 4:30 appointment. I was told at approximately 4:50 that the brakes were worn down to 25% and the rotors needed to be replaced. I said thanks, but I no longer lived in the area and would take it some place near my home instead. The service rep said to remain in the waiting area until they finished the work. I saw him again at 5:45 and he didn't say anything. At 6pm I asked about the status and got a blank stare. He said it had been ready for a while now and that he'd told me when it was ready. I said that the last thing he said was for me to remain in the waiting area, and he said "oh, yeah, that's right. Sorry." I believe it was the on-duty service manager who went out to verify the vehicle was ready while I signed the release papers. He gave me a pat on the arm and said something like "thanks for understanding". The paperwork noted the vehicle was ready at 4:55pm. More

I contacted the dealership and explained to Jeff my credit situation and he assured me that he would be able to help me out with little money down. Throughout my experience Jeff responded less and les credit situation and he assured me that he would be able to help me out with little money down. Throughout my experience Jeff responded less and less to my emails even though he said that he would get me an answer right away. At one point it took him over 40 hours to respond, leaving me hanging on whether I could be approved or not. Finally when he got back to me he told me that I needed to put at least 45% of the vehicles worth as a down payment. They also ran my credit twice to add two more hard credit inquiries. More

I purchased a used vehicle from this dealership. I called the dealership at closing time on a sunday night (during a NFL playoff game) and Noah Foreman answered the phone. Even though the dealership was pass the dealership at closing time on a sunday night (during a NFL playoff game) and Noah Foreman answered the phone. Even though the dealership was passed it closing time, Noah remained on the phone. He was supportive and not aggressive about a used vehicle I was inquiring about from the internet. I told Noah that I wanted to buy that vehicle and I would be at the dealership first thing in the morning. When I arrived at the dealership the next morning, the vehicle was clean and serviced waiting on me at the time we discussed. All the paperwork was in order and ready to go. Needless to say the process was painful and straight to the point. No kidding around and no hassling from Noah. I was out of the dealership in less than 2 hours and on my way home. Noah was very professional and accommodating. I will definitely recommend buying and would buy another vehicle from Noah Foreman at any dealership. More