Koons Tysons Chrysler Dodge Jeep Ram

Just purchased a new vehicle from Harris Durrani (Sales) and James Morris (General Manager). It was the best new car purchase experience I have ever had and it was because of these guys. Harris was very pe and James Morris (General Manager). It was the best new car purchase experience I have ever had and it was because of these guys. Harris was very personable and took the time to LISTEN to what I was looking for and helped me think through what vehicle would best meet my needs. How many sale people can you say that about! Actually I am surprised he isn't the head sales manager himself because of his detailed knowledge and professionalism. He was patient and took the time to allow me to test drive several models. James (The GM) also was one of the most patient and professional guys I ever met. They broke the "car salesman" stereotype for me as they never pressured or pushed anything on me. Oh and when it came to numbers - they actually DO work with you! Do your homework, Truecar.com/KBB.com/Edmu… - these guys will meet and/or beat any "fair market value price" found on the internet. My only word of caution - watch out for extended warranty pitch by the finance manager later. Call Harris Durrani for your purchase - don't waste time with other sales reps! Harris must make Krystal Koons proud More

I regret everyday that I found the truck I wanted there. I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a ba I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a bad vibration but I was almost home so I was not driving back. Went to the local dealer and they did not balance the tires correctly. I have talked to 4 different people there about why this happened and getting it taken care of. It has been 6 days now since they were suppose to mail me a check to pay me back for having to get their sloppy work redone. Still nothing. They don't call you back you have to call them. And when you get someone they can't not keep their promise. Was suppose to get a call back this morning around 10 nothing. Called at 10:30 and was told my people were in a meeting but should be done in 5 mins. It is now 12 and nothing. These people just want to make the sell and then forget about you. This is the third vehicle my wife and I have purchased and it has been the worst experience ever. Their customer service is a joke. I would never buy anything back from these people. I wish that the truck I bought had been somewhere else because I am very upset with lack of customer support they give. Save your time buy somewhere else. The sad thing is I had them flip the tires and the service department could not balance the wheels correctly. As soon as I was able to get to interstate speed the ride was BAD. More

My son has long been a Jeep/Chrysler fan and convinced me to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover to visit this dealership after a few bad experiences with neighboring dealers. Prior to visiting I had already placed a deposit on a new Range Rover and I was sure that Koon's could not come close to the customer service or quality. My son introduced me to Chris(Service Manager) and then walked us to Bob Ames to work out a deal for a Jeep Summit or SRT8. Within 10 minutes we agreed on a price and bought the srt8. The transaction could not have been smoother and handled any more professionally. I was pleasantly surprised as my prior experiences were, to say the least, disappointing. Bob, is an excellent salesman and is extremely knowledgeable and personable. I will most certainly visit this dealership, and Chris and Bob again. More

I was looking to purchase either the 2014 Jeep Cherokee or the larger Grand Cherokee. I ended up buying the 2014 Jeep Cherokee from this dealership. I really appreciated the support from Jeff Hever. He t or the larger Grand Cherokee. I ended up buying the 2014 Jeep Cherokee from this dealership. I really appreciated the support from Jeff Hever. He took me on a test drive with both vehicles and was patient with me (I asked a number of questions) and he also provided information I had not considered about the vehicles and options that could fit my lifestyle. He was straight forward and there was no haggling. He made sure that I was comfortable with the purchase before committing. He also took time to show me some of the features that I had discovered after I purchased the vehicle, including walking me through set up for my cell phone. The entire experience from test driving both vehicles, to coming to a price with Jeff, to financing, and finally driving away with my new car was not painful at all. There was some waiting around due to reduced finance staff but, all-in-all, a great experience. More

The process to buy a vehicle was streamlined and very painless. Noah Foreman was my dealer and he displayed the highest level of professionalism I've ever experienced in vehicle purchasing. He guaranteed painless. Noah Foreman was my dealer and he displayed the highest level of professionalism I've ever experienced in vehicle purchasing. He guaranteed me discounts and when it came to answering questions he was very insightful and accurate on the answers. He also showed me exactly how to unlock the full potential and performance out of my dodge ram. All paperwork was ready to go before I even arrived at the dealership. There were no hidden fees. Noah also made me feel at home and comfortable to invest my time and money in him and my purchase. He made sure in insuring that I new all the new features of my truck and how to operate each item I was unaware or unsure of. I've bought 3 dodge ram's previously from different dealership's in a 11 year period and I can honestly say Noah Foreman was the best dealer I've ever worked with and because of his pin point accurate information on my vehicle and his ability to streamline my experience and making sure my paperwork was ready with no delays that I have decided that when I'm ready to purchase a new car I will personally request Noah Foreman as my dealer. I definitely recommend this dealership and dealer to everyone and I will be spreading the word to all my friends and family about my experience with Koons Dodge and my outstanding dealer Noah Forman. More

I bought the 2014 Jeep Cherokee from this dealership. I am perfectly satisfied with the support Jeff Hever provided. He was open and down to earth, there were no games and no haggling. He did his best to am perfectly satisfied with the support Jeff Hever provided. He was open and down to earth, there were no games and no haggling. He did his best to give me a price I would like; and he took time to show me the car features, and help me set up various functions after I puchased it. The reason for the lower ratings for customer service and overall experience have to do with the dealership itself - for one thing, they do not have a suitable customer waiting area, so I had to "hang" around while I waited; the second reason is that it took too long to prepare the car after I purchased it, and then I had to come back the next business day because they had run out of stickers. More

I bought Jeep Patriot from them. Harris was very professional and fun to work with. They did not come down on the price, but I got a deal on the extended service and he through in some free stuff. O professional and fun to work with. They did not come down on the price, but I got a deal on the extended service and he through in some free stuff. Overall experiance is very pleasant. Harris should be an example for many of the car salesmen. A+!!! More

Great dealership..no surprises.. Richard Slater was our sales person.. he was very nice and real..i didn't get that feeling like he was trying to push me on a car like you do from other dealership sales p sales person.. he was very nice and real..i didn't get that feeling like he was trying to push me on a car like you do from other dealership sales ppl. More

Horrible experience. Took in a vehicle for pre-paid oil change and multi-point service at 4pm for a 4:30 appointment. I was told at approximately 4:50 that the brakes were worn down to 25% and the rotors change and multi-point service at 4pm for a 4:30 appointment. I was told at approximately 4:50 that the brakes were worn down to 25% and the rotors needed to be replaced. I said thanks, but I no longer lived in the area and would take it some place near my home instead. The service rep said to remain in the waiting area until they finished the work. I saw him again at 5:45 and he didn't say anything. At 6pm I asked about the status and got a blank stare. He said it had been ready for a while now and that he'd told me when it was ready. I said that the last thing he said was for me to remain in the waiting area, and he said "oh, yeah, that's right. Sorry." I believe it was the on-duty service manager who went out to verify the vehicle was ready while I signed the release papers. He gave me a pat on the arm and said something like "thanks for understanding". The paperwork noted the vehicle was ready at 4:55pm. More