Koons Tysons Chrysler Dodge Jeep Ram

Outstanding service during and after the sale I found myself at Koons because they had a Wrangler that met all of my criteria, and I'm very picky so it wasn't easy to find. I had zero issues with I found myself at Koons because they had a Wrangler that met all of my criteria, and I'm very picky so it wasn't easy to find. I had zero issues with the sale; Noah Foreman doesn't come across as a "car salesman" so much as a guy you wouldn't mind having a beer with who also has the ability to set you up with a vehicle. You can tell his primary interest is in you, not in the sale. I came to see the Jeep, fell in love with it, and bought it. Within the first week after the sale I discovered a couple of issues that we'd both overlooked beforehand. I mentioned them to Noah and within minutes - literally - I found myself in an office with him and Kurt Kline, and they were offering to fix everything at their cost. They weren't really obligated to do this, but they know that it's in their best interest to create happy, repeat customers, and this is reflected in how they handle you. Any vehicle from any dealer can have problems, what matters is how the dealer handles them. In this case, I couldn't have asked for more. Noah and Kurt carried through on their promise and took care of everything. I am truly impressed with how they managed what could have been a bad situation and turned it into a positive experience for me, and I'm also impressed with the quality of the work their service department did. Everyone I've dealt with at this dealership has been friendly and helpful, and I will not hesitate to do business with them again. They've earned my loyalty and my respect. More

Koons Chrysler Jeep is the best in the DC area! I went to Koons to purchase my new Chrysler 300C and worked with Tom Ames and Noah Foreman. The two of them provided the best customer service and the I went to Koons to purchase my new Chrysler 300C and worked with Tom Ames and Noah Foreman. The two of them provided the best customer service and the most pleasurable car-buying experience I have had. Both of them take customer service to the next level. They did everything they promised and within the timeframe they promised. If you are in the market for a Jeep/Chrysler/Dodge, save yourself wasted time and just head to Koons in Tysons Corner. You will be so glad you did! More

Very Happy with New Jeep Cherokee! After visiting another DC area Jeep dealer that made us feel uncomfortable with high pressure tactics and had very little knowledge of the model we we After visiting another DC area Jeep dealer that made us feel uncomfortable with high pressure tactics and had very little knowledge of the model we were interested in buying, we decided to visit Koons in Tysons Corner. It was like a night and day difference! Noah was so knowledgeable about all of the advanced technology features on the Jeep Cherokee. He demonstrated them with us in a low pressure environment, and he seemed genuinely interested in helping us get exactly what we wanted. Noah was very attentive, and he addressed all of our concerns without any gimmicky sales pitches. Noah was refreshingly honest and open with us, and we would absolutely do business with him again. More

Great buying experience!! I Had a very positive experience buying my car. From the moment I walked into the dealership Noah was very helpful. He asked me what kind of vehicle I Had a very positive experience buying my car. From the moment I walked into the dealership Noah was very helpful. He asked me what kind of vehicle I was looking for and found me a few options to look at. I never felt any pressure or uncertainty. Noah was very pleasant to work with and helped me find the car I wanted and kept me in my budget. I definitely will be recommending this dealership and Noah as a great saleperson to all my friends and family who are looking for a new vehicle. More

Non-Pushy, Friendly Buying Experience My wife and I spent last weekend searching for a new, mid-sized SUV when we met Noah at the Koon's Jeep dealership (Tyson's). It was our first stop. W My wife and I spent last weekend searching for a new, mid-sized SUV when we met Noah at the Koon's Jeep dealership (Tyson's). It was our first stop. When I explained it was our first stop and we were still looking, he encouraged us to look around, but provided us with a nice checklist (tax, title, tags, processing, destination, etc) of what to look out for when determining the “true” final price to drive any car off the lot when visiting with other dealers. Unlike most other dealers we dealt with, he seemed to be quick with estimating numbers which later turned out to be accurate at closing. We test drove several other mid-size SUV's over the course of the weekend (including other Jeep dealers), but felt Noah treated us the best. His non-pushy approach drove us back to seeing if he could locate a Jeep Grand Cherokee (JKC) in the color my wife wanted and that we saw at another location. Koon's did not have a the JKC in our color so when I told Noah what we were looking for, he was able to locate one in thirty minutes and offer us a price slightly lower than what was offered by the very pushy salesman at another Jeep dealership offered. My wife said in the car ride home that she felt as though she could call Noah at anytime if she needed something. The icing on the cake for us both was that Noah is a veteran and we're proud to support our combat men and women. More

Best car buying experience ever! I have been researching the Jeep Grand Cherokee and Jeep Wrangler for about three months. Having owned three Grand Cherokees already, I was convinced I have been researching the Jeep Grand Cherokee and Jeep Wrangler for about three months. Having owned three Grand Cherokees already, I was convinced I wanted a Jeep Wrangler, just to change things up a bit. I knew that I not only wanted an SUV, but I wanted it to be a Jeep! I went in on a snowy Sunday, and I worked immediately with Dennis Chen. We went for a test drive in the Wrangler, and I wasn't impressed. It was fun to drive, but the visibility wasn't what I was expecting, and I live in DC, so I really had a hard time knowing that I truly NEEDED an automatic in the city, but felt blasphemous buying a Wrangler that wasn't manual! So Dennis and I started talking about the new Grand Cherokee Overland (my dream car) and started talking numbers. I'm a lease guy from now on - just because I can't stand the thought of putting money down on a depreciating asset. I told Dennis and Phil Arellano (the finance guy) that if they could get to the monthly payment I wanted, with all expenses included and no money down, that I would buy the Overland. This was a Sunday, and they were already closed, helping me make my decision and committed to the sale. I hadn't even seen the car or driven it! They agreed to my terms, and I asked if I could sleep on it, and they were completely fine with that. The next day, I worked with both Dennis and Noah Foreman - both of whom walked me through every step with the car and treated me as if I was their only customer, despite the fact that they were both really busy. Both Dennis and Noah are down to earth good guys. Guys who know what they know, and don't try and sell you on a vehicle you don't need. This is my fourth Grand Cherokee and sixth car. This was, by far, the best car buying experience I've had, and I would recommend anyone looking into a new vehicle to call either Dennis or Phil (I was lucky enough to work with both). I get in my car every day and love it. Good luck! This is exactly how a car buying experience should be. More

Great Sales Consultant Koons beat every other dealer in the DC area and I give the credit to Noah Foreman. I shopped for my vehicle for nearly 3 months and knew exactly wha Koons beat every other dealer in the DC area and I give the credit to Noah Foreman. I shopped for my vehicle for nearly 3 months and knew exactly what I was looking for and the price I was willing to pay. Once I made contact with Noah, I knew I was going to get an acceptable deal. Noah, a former Air Force NCO, listened to my requests and acted quickly and efficiently utilizing many of the traits he gained from his military training. What singled Noah out from all the other sales personnel and managers was his candor, professionalism, courtesy, and prompt response. If you are in the market for a Chrysler, Jeep, or Dodge vehicle, shop all the other dealers and then give Noah a call....he will take great care of you and NOT jerk you around! More

Purchasing a new vehicle is a very stressful process. Especially having experienced a difficult purchase in previous years. This time all in all, every step from the start to the finish, thank God it wen Especially having experienced a difficult purchase in previous years. This time all in all, every step from the start to the finish, thank God it went perfectly fine due to Tom's experienced salesmanship. He provided consultative assistance by listening to our needs and expectations. He gave us important aspects regarding Rubicon's features and capabilities by explaining in detail and making sure we thoroughly understood the product we are going to purchase. Doubtless, Tom is one of the best Sales Consultant's in the industry. We are so happy that we met Tom, not only we have a Rubicon, but also we won a good friend. More

Just purchased a new vehicle from Harris Durrani (Sales) and James Morris (General Manager). It was the best new car purchase experience I have ever had and it was because of these guys. Harris was very pe and James Morris (General Manager). It was the best new car purchase experience I have ever had and it was because of these guys. Harris was very personable and took the time to LISTEN to what I was looking for and helped me think through what vehicle would best meet my needs. How many sale people can you say that about! Actually I am surprised he isn't the head sales manager himself because of his detailed knowledge and professionalism. He was patient and took the time to allow me to test drive several models. James (The GM) also was one of the most patient and professional guys I ever met. They broke the "car salesman" stereotype for me as they never pressured or pushed anything on me. Oh and when it came to numbers - they actually DO work with you! Do your homework, Truecar.com/KBB.com/Edmu… - these guys will meet and/or beat any "fair market value price" found on the internet. My only word of caution - watch out for extended warranty pitch by the finance manager later. Call Harris Durrani for your purchase - don't waste time with other sales reps! Harris must make Krystal Koons proud More

I regret everyday that I found the truck I wanted there. I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a ba I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a bad vibration but I was almost home so I was not driving back. Went to the local dealer and they did not balance the tires correctly. I have talked to 4 different people there about why this happened and getting it taken care of. It has been 6 days now since they were suppose to mail me a check to pay me back for having to get their sloppy work redone. Still nothing. They don't call you back you have to call them. And when you get someone they can't not keep their promise. Was suppose to get a call back this morning around 10 nothing. Called at 10:30 and was told my people were in a meeting but should be done in 5 mins. It is now 12 and nothing. These people just want to make the sell and then forget about you. This is the third vehicle my wife and I have purchased and it has been the worst experience ever. Their customer service is a joke. I would never buy anything back from these people. I wish that the truck I bought had been somewhere else because I am very upset with lack of customer support they give. Save your time buy somewhere else. The sad thing is I had them flip the tires and the service department could not balance the wheels correctly. As soon as I was able to get to interstate speed the ride was BAD. More