Koons Tysons Chrysler Dodge Jeep Ram

Excellent Professional Service I had an excellent experience purchasing a new Jeep Cherokee. Bill Lacey knows his cars! He spent lots of time over multiple visits, making sure that I had an excellent experience purchasing a new Jeep Cherokee. Bill Lacey knows his cars! He spent lots of time over multiple visits, making sure that I was comfortable with the car that I selected. He was prepared to answer my endless questions. On the rare occasion that he didn't know an answer, he immediately found the information for me. On top of that, he had great patience with teaching me how to use all the new features in this car and even connected my phone to blue tooth. A true professional who believes in giving his clients excellent service! The other members of the staff were also very professional, pleasant, and streamlined the entire sale. More

Great Experience - hassle free buying We had a great experience with Harris. He was extremely knowledgeable and answered all of our questions. The process was hassle free and done very qui We had a great experience with Harris. He was extremely knowledgeable and answered all of our questions. The process was hassle free and done very quickly. He was very transparent and comprehensive throughout the whole process. We were highly pleased with the level of customer service and would buy from him again. More

No Hassles, No Headaches :) Jordan Raport and Robert Kraus .. I must say THANK YOU for everything you have done .. love the car. Quick and easy transaction, no hassles, no headac Jordan Raport and Robert Kraus .. I must say THANK YOU for everything you have done .. love the car. Quick and easy transaction, no hassles, no headaches.. these guys are great .. again THANK YOU. p.s. Still trying to find car mats for this thing .. LOL More

Best Experience Ever I bought a new Jeep SRT and was amazed by the service level I received. The professionalism shown was amazing. The process was smooth and everyone wen I bought a new Jeep SRT and was amazed by the service level I received. The professionalism shown was amazing. The process was smooth and everyone went out of their way to make the it was the best possible. I couldn't imagine being any happier about my amazing new vehicle. James and Jason are the best. If you are looking for a Jeep these are your guys. More

Great dealership & great salesman We were well taken care of by Harris, which is why we drove an hour to come to Koons. Very knowledgeable and honest. I've bought about 10 new cars and We were well taken care of by Harris, which is why we drove an hour to come to Koons. Very knowledgeable and honest. I've bought about 10 new cars and this was one of the few times that I had a really good experience. Would definitely come back to see Harris and definitely recommend him. More

New Jeep Harris took control of situation and listened to our needs and desires and found the exact vehicle we needed, which was on order and scheduled to be d Harris took control of situation and listened to our needs and desires and found the exact vehicle we needed, which was on order and scheduled to be delivered within 2 weeks. It came in in two days! We are very happy customers and would highly recommend Harris! More

Good customer service saves the day! Wayne epitomizes customer service. He helped out when my previous sales consultant completely dropped the ball in getting me an appt (or even being at Wayne epitomizes customer service. He helped out when my previous sales consultant completely dropped the ball in getting me an appt (or even being at the dealership the day he told me I could come in) to get a protective treatment applied to my Jeep. Wayne dropped what he was doing and immediately got me taken care of. His customer service really helped make up for the previous issues. I will be working with him for all future issues. More

GREAT TIME BUYING MY 2014 JEEP TRAILHAWK ELLIOTT 7:06 PM To: ELLIOTT ELLIOTT 7:06 PM To: ELLIOTT ELLIOTT 5/18/2014 My wife and myself had a great time purchasing our 2014 jeep Trailhawk,we visited many dealers in search of the perfect price and customer service. Well we found it here a family atmosphere friendly honest and most of all Harris Durrani explained the car from bumper to bumper in exact understandable terms.Harris even demonstrated the self park function.The mgt team were concerned to make sure eveything was acceptable but not pushy. Making sure when we left we felt that we were giving "the red carpet treatment" not just bye and thanks. Plus they filled up the tank and detailed the car.ASK FOR A JAMES MORRIS AND TELL HIM TO SEND YOU TO HARRIS AND TOM AMES TAKES HIS TIME TO EXPLAIN ANY QUESTIONS. THE SAME TEAM THAT TOOK CARE OF ELLIOTT AND VERONICA THAT BOUGHT THE BLACK LOADED TRAILHAWK.THEY WILL "WOW YOU" P.S. THOMAS ALWAYS KEEPS HIS WORD ALSO PS BEST TRADE IN PRICE OF MY CAR THAN EVERYONE ELSE. More

Fantastic purchase experience There is something to be said for no-haggle pricing. I found a couple of vehicles I liked on the website, wrote down the numbers and brought them in. There is something to be said for no-haggle pricing. I found a couple of vehicles I liked on the website, wrote down the numbers and brought them in... I was initially concerned the WOW pricing was a bait but upon calling I was assured they are the actual prices. Sure enough the vehicle I purchased was priced exactly as advertised. I worked with Noah who did an excellent job in dealing with his existing customer and keeping me up to speed and helped me as soon as he was complete. We test drove the vehicle and returned to discuss pricing. As expected from any dealer, low ball on the trade-in value. Just come prepared with a KBB or similar quote, and my advice is look up similar used cars being sold in the area to get an idea of what they (the dealer will be selling it for) as a realism check. I'll leave it up to the individual on how much they can or will flex on that part of the negotiation but expect that part. My advice again, come with a pre-approved loan of your liking, and see if they can beat it. Over all the experience was nice and fairly uneventful. Both Noah and the finance people were helpful and pleasant. The prices virtually can't be beat... even cross country. More

Horrible Service I would highly recommend not doing business with this dealer. I just purchased a 2014 brand new Jeep Cherokee. I got everything financed after they ca I would highly recommend not doing business with this dealer. I just purchased a 2014 brand new Jeep Cherokee. I got everything financed after they cashed the check thru my credit union they stated that I owed more money. I have worked with all the managers they don’t return any phone calls and just state figure it out so it does not mess up your credit. All the managers are rude and provide horrible customer service… DON’T DO IT!!! More