Koons Tysons Chrysler Dodge Jeep Ram

Decent buying experience Worked with Harris on a used car purchase - he was friendly, knowledgeable, and proactive. In contrast, getting the finance paperwork done took almost Worked with Harris on a used car purchase - he was friendly, knowledgeable, and proactive. In contrast, getting the finance paperwork done took almost 3 hours...way too long. More

Harris Durrani Rocks! Harris Durrani was kind, thoughtful, attentive, responsive, and worked diligently to prepare our vehicle for purchase. He did everything in his power Harris Durrani was kind, thoughtful, attentive, responsive, and worked diligently to prepare our vehicle for purchase. He did everything in his power to answer our questions and assure the transaction was done to our satisfaction. We had to wait a while for the finance department to prepare our paperwork, and Harris felt so badly about that he even offered to go get us some lunch! If you are looking for a salesman who has but one interest in mind and that is to find the car that you want, can afford and ultimately will love - ask for Harris. He's most definitely a one-of-a kind. More

oil change and filter Made appointment for oil change and filter. Took me in right on time and out the door in less than an hour that had other business from other people t Made appointment for oil change and filter. Took me in right on time and out the door in less than an hour that had other business from other people to take care of. Very satisfied. More

Miserable ONGOING 3 month trade-in process I bought a Cherokee from Harris Durrani in September. He is a good salesman, and a great liar. I used my 2008 Acura as a trade in and planned on putti I bought a Cherokee from Harris Durrani in September. He is a good salesman, and a great liar. I used my 2008 Acura as a trade in and planned on putting 1/3 of that to the down payment and taking 2/3 in a check to myself. I did not have the physical title to the acura, and repeatedly made sure that it would not be a problem. Mr. Durrani assured me it would be okay, he said "We (Koons) have an entire department that deals with tags and titles... It's their job to get get the title for you" When signing the "I owe you" form, I pointed to the line that said I owe them the title and again asked "You getting this requires no action on my end, right". Harris, once again, assured me it was alright. He lied. Koons still owes me $10000 for my trade in. I have been fighting with the DMV to get the title, but it is no longer in my name because Koons sold it already (WITHOUT paying me yet). They refuse to pay me until they get a title to a vehicle that is owned by a third person now. I feel as if Koons Jeep robbed me. It has been 3 months, and I just got a refund check for "Tag and Title" for $200. When I called to inquire what it was for, I was sent to voicemail. I still have temporary tags on the new Jeep (for 3 months). Hopefully, since they do not respond to voicemails or emails, somebody will respond to this public forum. I suggest avoiding this dealership and every department in it. More

Horrible Aftermath I was sold a vehicle, 2006 Jeep Commander, needing the 4x4 repaired. I was promised the part wiuld be in and ready in 3 weeks, i am writing this 11 mo I was sold a vehicle, 2006 Jeep Commander, needing the 4x4 repaired. I was promised the part wiuld be in and ready in 3 weeks, i am writing this 11 months later. I have contacted the dealership service department and no one would help me. I was told the dealership would fix this issue, but I can not get the assistance I was promised. All I would like is not to be driving a death machine. More

Great professional experience with Tom Ames Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Manufacture Customer Service Group failed one almost every category but eventually agreed to replace the Jeep. Tom Ames, sales manager, was efficient, did what he said he would do, corrected mistakes make by the Chrysler Manufacturing Group, and most importantly communicated regularly on the status of this process. I just can't say enough about how Tom Ames made this happen with as little confusion as possible. I would buy car from Tom anytime. He's fair and gets things done while all the time keeping the customer informed. More

Great experience with Harris Durrani I had been to numerous dealerships when I was looking for my next car but no one was as helpful as Harris Durrani. He answered every question I had an I had been to numerous dealerships when I was looking for my next car but no one was as helpful as Harris Durrani. He answered every question I had and if for some reason he did not know the answer, he found out the answer immediately. He was also very accommodating when making appointments with me to look at the car. I would recommend that anyone looking for a car should ask for him specifically because he will do everything to try and help you out. More

New Jeep purchase Had to buy a vehicle due to an accident with my other truck. I worked with Noah Foreman, and he was awesome. He wasn't pushy, was brief and to the poi Had to buy a vehicle due to an accident with my other truck. I worked with Noah Foreman, and he was awesome. He wasn't pushy, was brief and to the point, answered all my questions and texts quickly. If I ever buy another vehicle I will go to him. Nice job, Noah. More

Excellent, professional salesperson Harris Durrani Could have been a poor experience, for back luck that dogged us. Harris Durrani really rose to the occasion, adapted, fixed and worked around problem Could have been a poor experience, for back luck that dogged us. Harris Durrani really rose to the occasion, adapted, fixed and worked around problems. More

Great Experience! Harris Durrani provided excellent service. He was very attentive and made the car buying process as easy as I have experienced. I would highly recomme Harris Durrani provided excellent service. He was very attentive and made the car buying process as easy as I have experienced. I would highly recommend Harris. More