Koons Tysons Chrysler Dodge Jeep Ram

Miserable ONGOING 3 month trade-in process I bought a Cherokee from Harris Durrani in September. He is a good salesman, and a great liar. I used my 2008 Acura as a trade in and planned on putti I bought a Cherokee from Harris Durrani in September. He is a good salesman, and a great liar. I used my 2008 Acura as a trade in and planned on putting 1/3 of that to the down payment and taking 2/3 in a check to myself. I did not have the physical title to the acura, and repeatedly made sure that it would not be a problem. Mr. Durrani assured me it would be okay, he said "We (Koons) have an entire department that deals with tags and titles... It's their job to get get the title for you" When signing the "I owe you" form, I pointed to the line that said I owe them the title and again asked "You getting this requires no action on my end, right". Harris, once again, assured me it was alright. He lied. Koons still owes me $10000 for my trade in. I have been fighting with the DMV to get the title, but it is no longer in my name because Koons sold it already (WITHOUT paying me yet). They refuse to pay me until they get a title to a vehicle that is owned by a third person now. I feel as if Koons Jeep robbed me. It has been 3 months, and I just got a refund check for "Tag and Title" for $200. When I called to inquire what it was for, I was sent to voicemail. I still have temporary tags on the new Jeep (for 3 months). Hopefully, since they do not respond to voicemails or emails, somebody will respond to this public forum. I suggest avoiding this dealership and every department in it. More

Horrible Aftermath I was sold a vehicle, 2006 Jeep Commander, needing the 4x4 repaired. I was promised the part wiuld be in and ready in 3 weeks, i am writing this 11 mo I was sold a vehicle, 2006 Jeep Commander, needing the 4x4 repaired. I was promised the part wiuld be in and ready in 3 weeks, i am writing this 11 months later. I have contacted the dealership service department and no one would help me. I was told the dealership would fix this issue, but I can not get the assistance I was promised. All I would like is not to be driving a death machine. More

Great professional experience with Tom Ames Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Unfortunately I was in the middle of an 8 month process with Chrysler Corporate Group attempting to replace a defective Jeep. The Chrysler Corporate Manufacture Customer Service Group failed one almost every category but eventually agreed to replace the Jeep. Tom Ames, sales manager, was efficient, did what he said he would do, corrected mistakes make by the Chrysler Manufacturing Group, and most importantly communicated regularly on the status of this process. I just can't say enough about how Tom Ames made this happen with as little confusion as possible. I would buy car from Tom anytime. He's fair and gets things done while all the time keeping the customer informed. More

Great experience with Harris Durrani I had been to numerous dealerships when I was looking for my next car but no one was as helpful as Harris Durrani. He answered every question I had an I had been to numerous dealerships when I was looking for my next car but no one was as helpful as Harris Durrani. He answered every question I had and if for some reason he did not know the answer, he found out the answer immediately. He was also very accommodating when making appointments with me to look at the car. I would recommend that anyone looking for a car should ask for him specifically because he will do everything to try and help you out. More

New Jeep purchase Had to buy a vehicle due to an accident with my other truck. I worked with Noah Foreman, and he was awesome. He wasn't pushy, was brief and to the poi Had to buy a vehicle due to an accident with my other truck. I worked with Noah Foreman, and he was awesome. He wasn't pushy, was brief and to the point, answered all my questions and texts quickly. If I ever buy another vehicle I will go to him. Nice job, Noah. More

Excellent, professional salesperson Harris Durrani Could have been a poor experience, for back luck that dogged us. Harris Durrani really rose to the occasion, adapted, fixed and worked around problem Could have been a poor experience, for back luck that dogged us. Harris Durrani really rose to the occasion, adapted, fixed and worked around problems. More

Great Experience! Harris Durrani provided excellent service. He was very attentive and made the car buying process as easy as I have experienced. I would highly recomme Harris Durrani provided excellent service. He was very attentive and made the car buying process as easy as I have experienced. I would highly recommend Harris. More

Great Purchasing Experience with Harris We had a great experience purchasing a Jeep Grand Cherokee from Koons with the assistance of Harris. Harris was not at all pushy - we never felt pres We had a great experience purchasing a Jeep Grand Cherokee from Koons with the assistance of Harris. Harris was not at all pushy - we never felt pressured at any level. We had visited another dealer earlier in the day and that had been extremely stressful. Harris was personable, knowledgeable and made us feel comfortable right from the start. Highly recommended! More

This is in reference to the sales person Harris D. What can I say about my sales person. I have visited many dealerships while looking for a vehicle I liked but most of all was comfortable with. Many s What can I say about my sales person. I have visited many dealerships while looking for a vehicle I liked but most of all was comfortable with. Many sales person just told me what I wanted to hear just to get a sale which I can say I didn't buy anyway neither did I buy their vehicle but upon meeting with Harris D from Koons jeep in Tyson corner, I realized this was not only a professional sales person but one who listened to my needs in a vehicle and also what I desired. He took me to a few vehicles based on my needs and wants and told me exactly what the vehicle had he cost and basically he was was not trying to make a sale just truly wanted me to have a vehicle I was comfortable with. I can truly say I bought a vehicle that day without fanfare and he things I need addressed to him that needed to taken care of on the vehicle he made sure it was taken care of. I am truly a happy camper. Thanks Harria D. You are a true professional who knows his job, does right by he customer , and I appreciate that in a car sales professional such as you. My recommendation to anyone who is interested in buying a vehicle go see HArris D. of Koons jeep Tyson corner. Kudos also go out To Lynn and her team in the service department. A true professional who took care of all service needs I requested. Thanks Lynn. More

Problem after problem Awful service. Car still has problems, I lease 2 Jeeps from them, if I had know they are so bad I would have never gone there. They forget to call you Awful service. Car still has problems, I lease 2 Jeeps from them, if I had know they are so bad I would have never gone there. They forget to call you when car is ready. Spent over $2,000 on my jeep problems still exist. Oil change took 5 days because they forgot about my car, I called everyday to remind them finally they took care of it, I still PAID. My last name is Tahbaz. I will gladly leave it here in hopes someone at that service department will see, changes are needed. More