Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
Filter Reviews by Keyword
By Type
Showing 658 reviews
Efficient, Informed, Accommodating -- Harris Durrani I had a fantastic car-buying experience with Harris at Koons of Tysons. Harris was amazingly efficient with his time and ours, something I greatly ap I had a fantastic car-buying experience with Harris at Koons of Tysons. Harris was amazingly efficient with his time and ours, something I greatly appreciate as one who schedules my life down to the minute. He knows his product lines and was able to quickly bring a VW gal up to speed on Jeeps. He articulated the differences between the models, put us in several so we could experience the differences, was patient with me as I insisted that I wanted features that he knew I probably didn't really want (bye bye manual transmission! I don't miss you), and then ultimately was accommodating and searched far and wide to find the perfect-for-me Baja Yellow jeep (even though yellow has poor resale ;-)). If you are in the market for a Chrylser/Dodge/Jeep/Ram vehicle, ask for Harris! More
Good dealership I'm not the type to just go buy a car. I put weeks months in to searching price comparing ect ect. Harris out me in the car I wanted for about the I'm not the type to just go buy a car. I put weeks months in to searching price comparing ect ect. Harris out me in the car I wanted for about the door price I was happy with. I've always told myself if you walk away feeling bad then you got a bad car deal well I walked away feeling good with no regrets on the deal. All in all I would work with this dealership again. More
Ask for Harris Like many people these days, I am very busy, so I appreciate high quality customer service in a hurry. I went in to Koons on a Wednesday evening to p Like many people these days, I am very busy, so I appreciate high quality customer service in a hurry. I went in to Koons on a Wednesday evening to purchase a second car for our family after my daughter recently got her license. I had done my research and had the financing check from my bank, I just needed to find the right car at a reasonable price. I wanted something very safe, comfortable and a vehicle that would hold its value. Harris immediately understood and helped us narrow it down to 2 vehicles. His detailed knowledge of both vehicles, as well as his understanding of the nuances no one thinks about until after the car is purchased, helped us make the perfect choice for our family! We love our 2015 Jeep Grand Cherokee! The rest of the process went smoothly and quickly; no one was pushy about add-ons or extras. The entire staff understood the value of the customer being happy and having a positive car-buying experience, from start to finish. If you want that for your family, go to Koons and ask for Harris. He will answer all of your questions and make sure you get the best possible value for your hard-earned money. More
A PLEASURE A pleasure from the start to the end. And did I tell you. The best price around !!!! I shopped for a long time. No one even came close. A pleasure from the start to the end. And did I tell you. The best price around !!!! I shopped for a long time. No one even came close. More
Service Department Failure The service department has the worst customer service. I brought my car in for four new tires. When I drove off, I discovered one of the tires was not The service department has the worst customer service. I brought my car in for four new tires. When I drove off, I discovered one of the tires was not put on correctly causing the valve to leak air the entire time. When I brought that back to get it fixed, they didn't rebalance the tires causing the car the shake violently, causing thing radio monitor to break, resulting in 2,000 in damages. Now Koons is MIA. More
Car buying experience I never had a better car buying experience. Everyone was so helpful. They bent over backwards to work with me and that will never be forgotten. I w I never had a better car buying experience. Everyone was so helpful. They bent over backwards to work with me and that will never be forgotten. I will go back in the future for another car More
Harris was a great salesperson at Koons Tysons I had a great car buying experience at Koons in Tyson's Corner. Harris stayed late until 9pm on a Friday and then showed up at 8am the next day to hel I had a great car buying experience at Koons in Tyson's Corner. Harris stayed late until 9pm on a Friday and then showed up at 8am the next day to help me find the exact vehicle I wanted. I ended up trading in my old car and buying a new Jeep Grand Cherokee 4x4 Limited. Harris went the extra mile to make sure it had the right features and the buying process went smoothly. The rest of the Koons staff was equally helpful. And the Koons price was several thousand dollars off MSRP, which made it a great deal. Looking forward to working with Koons again whenever I need the Jeep serviced. More
Experienced - straigthforeward and polite Many thanks for the willingness to help us finding the car we wanted. Harris is very easy to work and communicate with - good sense of humor - that m Many thanks for the willingness to help us finding the car we wanted. Harris is very easy to work and communicate with - good sense of humor - that make us relax, even towards a car dealer:-). He also gave us very interesting alternatives that we had not considered at all by ourselves. The whole prosess buying a Chrysler at Koons of Tysons Corner was smooth and efficient and we felt really well taken care of,.on all levels. We will certainly recommend both Harris and the company to others for the excelent quality service. Sincerely, Anne and Tore More
Best car buying experience ever! In a world where "used car salesman" is an insult, Harris Durrani will help restore your faith in humanity. He took lots of time showing me the car I In a world where "used car salesman" is an insult, Harris Durrani will help restore your faith in humanity. He took lots of time showing me the car I found on their website - explained the features and pointed out a few things I should watch out for on that particular model. He did everything humanly possible to make sure I was getting the right car for me. And pressure? Non-existent. When I told him I wanted to make an offer, he walked me through the purchase process, and even stayed after the dealership closed to ensure the finance department took care of me. The only thing I think could be improved is reducing the amount of time it takes from the decision to purchase to the completion of the sale. That said, Koons of Tysons Corner (and Harris) will be my first stop next time I'm in the market for a car or truck. Highly recommend! More
Fast clear Knowledgable salesman, tried to solve some doc problem. The 7 day exchange policy seems good. Minor things about the car we hope will be solved till w Knowledgable salesman, tried to solve some doc problem. The 7 day exchange policy seems good. Minor things about the car we hope will be solved till we pick up the car More