Koons Tysons Chrysler Dodge Jeep Ram

BEYOND MY EXPECTATIONS!! My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only professiona My experience with KOONS TYSON'S CHRYSLER DODGE JEEP RAM and my salesman SHANE LEE absolutely exceeded my expectations! Shane was not only professional and knowledgeable but went the extra mile by spending over a month to make sure to get me the best deal possible for my used vehicle while being sensitive to my financial situation. CHAS handled my financial paperwork and he too spent many diligent hours making this purchase happen for me. I am forever grateful to both Shane and Chas for their time and personal attention. If you anticipate purchasing a new or used vehicle, do yourself a favor and stop by Koon’s Tyson's Chrysler Dodge Jeep Ram and ask for Shane Lee. I promise you’ll be pleasantly surprised and as happy as I was leaving with your new purchase!! More

excellent My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockvil My Chevy Blazer blew up and I needed an SUV immediately. I live in Baltimore and talked to every single Jeep dealership from north Maryland to Rockville. Most were the fast talking horror stories you hear about. There were a few that were fairly straight, but they were in the gross minority. Enter Bill Lacey at Koons. In one 15 minute phone call Bill had me where I wanted to go. I did stretch higher than I initially wanted to pay, but I did so with full knowledge of the products and in the end I feel I got tremendous value and the exact vehicle that I wanted. Bill is as good as it gets. Former military--as straight and transparent as anyone I've ever worked with--he really gives you respect and wants his clients get the right thing for them. More

great experience and customer service Purchase on 4/30/16 and received excellent customer service from start and in finance. Helpful, fair pricing, and thanked veteran for service. This ex Purchase on 4/30/16 and received excellent customer service from start and in finance. Helpful, fair pricing, and thanked veteran for service. This experience was better than Ourisman Jeep and we traveled 1 hr to receive quality customer service. Purchased a jeep wrangler. More

After the sell customer service falls flat The purchase of my Jeep Grand Cherokee was easy and quick. That is the good part. After that point the rest of the Koons experience was lacking a The purchase of my Jeep Grand Cherokee was easy and quick. That is the good part. After that point the rest of the Koons experience was lacking and left me completely frustrated to where I got rid of my 2015 Jeep Grand Cherokee just so I didn't have to deal with the horrible service any longer from the service department. Every time I took my vehicle in for Service it was returned with Grease marks on the Drivers side door threshold and lower door panel. Even though I mentioned it never changed. I had multiple visits where they never diagnosed the problems but wanted to try things to see if that would fix the issue. So I guess the repair by replacing instead of trouble shooting the root cause. I am still awaiting a phone call from the Service Manager Barbara Fisk which I was promised. You spend over $40K for a vehicle and you would think they would care a little bit. This will be my last car I ever purchase from a Koons Dealership and definitely the last Chrysler product. More

Above and Beyond I never write reviews, but my experience with Koons CDJR has raised the bar in my expectations in a dealership and the buying experience. The process I never write reviews, but my experience with Koons CDJR has raised the bar in my expectations in a dealership and the buying experience. The process took nearly two months and we had to overcome my being nearly 7 thousand miles away working via email and phone. At any time in this process my sales manager, Erica Ramsey, could have not returned my calls or emails and said it wasn't worth it to work through the obstacles. Needless to say she and Jason Gingras stuck with the process and helped me become the proud owner of a 2015 Grand Cherokee High Altitude in bright white at a great price. The story doesn't end there. Not only did Jason pick me up from the airport 8 hours after my flight was supposed to get in, they also consipred with my family to have my sister surprise me at the dealer when I arrived on military leave at 10pm. Erica was there as well and made the experience very special, including taking off an additional $1k off the deal. There was no way I could receive this level of service and remain silent. They have also gone above and beyond with my uncle and his purchase of an F-150 at an area Koons Ford dealership. Of the area CDJR dealers, and believe me I've shopped them numerous times, Koons is a top-notch organization that puts exceptional customer service at the heart of what they do. I highly recommend considering Koons for your new car purchase or service. More

Godd, Quality, Serivce Carlton Calloway was very knowledgeable and helpful. He was easy to talk to and was very enthusiastic and passionate. He didn't pressure you into buyi Carlton Calloway was very knowledgeable and helpful. He was easy to talk to and was very enthusiastic and passionate. He didn't pressure you into buying something you didn't want/need and was extremely kind. More

Nice Place and Professional Staff Donald Rickett is one of the best salesmen I have ever met. He is nice, professional and knows everything about the car. I highly recommend anyone to Donald Rickett is one of the best salesmen I have ever met. He is nice, professional and knows everything about the car. I highly recommend anyone to contact Donald Rickett for buying a new car. More