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Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 658 reviews
December 21, 2015
Out of town We were in a pinch being from out of town needing to have our vehicle serviced, Kevin got us in and out in such a short amount of time while being so We were in a pinch being from out of town needing to have our vehicle serviced, Kevin got us in and out in such a short amount of time while being so attentive to our needs. The experience was great. Thanks Henry and Peggy More
by Georgiacajun
Employees Worked With
Kevin in service
December 11, 2015
Unethical Salesmen not honoring commitment I got a Chevy Malibu in March this year. Harris was determined to get a sale out of me even after my set price of what I could work with. I was told t I got a Chevy Malibu in March this year. Harris was determined to get a sale out of me even after my set price of what I could work with. I was told that the "wow price" was non-negotiable. Since I was in between two dealers Harris promised that he would include 2 years of oil-change and tire rotations as an incentive if we went with them for the sale. After 3 1/2 hours of negotiating, cruel jokes, and slight irritation from Harris (it was 9:30pm) I was sick of the whole process and bought the car. Harris jokingly offered to buy us some Mc Donald's as if he had accomplished something great. Since this was my first car buying experience, I sought to be diligent in reading my contract but I didn't know how to read a automobile contract. Thats a weak point that they targeted. Not even a month later, the automatic locks on my car stopped working, the battery died (which they said went through their koons inspection), there's a leak in the sun roof that seeps into the tan cloth interior, the traction light comes on, and a few other things. Thank God for my father who assisted me with the purchase --we fought for some of the repairs that Koons obviously did because they were quick fixes and because they did a lousy job in inspection. But...I guess they got tired of putting work into a car that should have passed the inspection that they so claim they perform on new-used cars. I remember calling Harris back about the oil change and tire rotation and wanting to get it done to my car. Not looking to spend anything. He somehow says that he doesn't remember talking about it! And since he didn't put it on the contract and I didn't make sure that he did because I was relying on his word, I lost on that end. Obviously, this is a commissioned based business where customers are lured in by the pleasant personality, sales-man charm, and sweet as honey offers. But, all of that goes out the window once that contract is signed. Word of advise, make sure EVERY offer and promise is written down on that contract. Don't be afraid to walk away. Make sure you have food and water to drink because wisdom and common sense gets distorted when you're body is in need of food/water. You have the power to say NO. Sales is a emotional driven career so everything is used to be a tactic to get you to make haste decisions. More
by ayan1
Employees Worked With
Harris Durrani
December 07, 2015
Excellent service Bought 2010 Buick Lucerne from Koons in Dec. 2009 and have had all service done by Koons. They have always done an excellent job. I am completely sa Bought 2010 Buick Lucerne from Koons in Dec. 2009 and have had all service done by Koons. They have always done an excellent job. I am completely satisfied with the personnel and all service done. More
by Dave T.
Employees Worked With
Michael Kalman
November 09, 2015
Great low pressure sales experience. Check them out. Steve provided an excellent, low-pressure sales experience. He is quite knowledgeable about the products and options available. Highly recommend you Steve provided an excellent, low-pressure sales experience. He is quite knowledgeable about the products and options available. Highly recommend you contact Steve if you're looking for a new car or truck. More
by HappyBuyer
Employees Worked With
Steve Bristow
November 03, 2015
Steve Bristow is the best! We went in looking for a Jeep and Steve Bristow greeted us while we were out looking. He showed us soooo many jeeps for soooo many hours, HOWEVER, we We went in looking for a Jeep and Steve Bristow greeted us while we were out looking. He showed us soooo many jeeps for soooo many hours, HOWEVER, we settled on a Grand Cherokee Laredo with the leather options package. The features inside were very great and very nice. The garmin GPS was really helpful to my wife Maria. Yes this car was very great. It was such a great vehicle with soooo many options and sooo many features, HOWEVER, we paid sooo little dollars. The price was really great. Tank you Steve Bristow. More
by JCollins
Employees Worked With
Steve Bristow
October 22, 2015
Great experience with Grand Cherokee purchase I recently purchased a 2015 Grand Cherokee Laredo from Koons Tysons. My entire experience was a positive one, and I attribute this first and foremost I recently purchased a 2015 Grand Cherokee Laredo from Koons Tysons. My entire experience was a positive one, and I attribute this first and foremost to my sales consultant Harris Durrani. He was recommended to me by a friend, and after dealing with him myself, I can absolutely say that that I'd recommend him to my friends and family as well. From the first phone call to Harris through driving the car off the lot, Harris was honest, patient, and provided me with all of the information that I needed to make an informed decision. He has a wealth of knowledge on the industry, which he leveraged throughout the entire buying process. I'm extremely happy with my purchase and I can't say enough good things about working with Harris to make it happen. More
by dukeskid
Employees Worked With
Harris Durrani
October 17, 2015
Superb service. This is a pattern with Koons Chevy I drive Chevrolets because of their great value. And, to me, a Chevy owner that averages 11+ years with each car, great value comes from great servic I drive Chevrolets because of their great value. And, to me, a Chevy owner that averages 11+ years with each car, great value comes from great service. And that great service is the results of the work of many people, starting with a Service Advisor like Jimmy Jones that translates the complexity and ensures that the customer's interests are always safeguarded. No one touches my Chevy except Koons. By the way, this is a repeat experience with the Koons Team. Other Service Advisors have been just as professional and the service has been just as great. More
by ctroche
Employees Worked With
Jimmy Jones
October 09, 2015
Awesome Service by Shane Sonner Shane was great to work with. He found the exact car that I was looking to buy for last few months. Reached out to multiple dealerships but they cou Shane was great to work with. He found the exact car that I was looking to buy for last few months. Reached out to multiple dealerships but they could not found the car at the price range that I was looking for. But, Shane did!!! He went extra miles to get me the exact car with the price that no other dealership can beat. I highly recommend Shane if anyone is looking to buy a car. More
by DP
Employees Worked With
Shane Sonner
October 03, 2015
Professional and Knolwedgeable....Harris Durrani I had the best new vehicle buying experience ever. Harris is extremely professional and knowledgeable. Buying a new car or truck can be a harrow I had the best new vehicle buying experience ever. Harris is extremely professional and knowledgeable. Buying a new car or truck can be a harrowing experience but working with Harris was quick, easy and efficient. He knows his Wranglers, is very easy-going, and when my new special order Wrangler arrived from the factory, I was in and on the road in no-time. There is only one place in Metro DC for buying Jeeps and that is Koons in Vienna, VA (Tysons Corner). I got the best price, received excellent customer care, and everything went according to schedule. What more can you ask for? Thank you Harris. More
by Richard K.
Employees Worked With
Harris Durrani
October 01, 2015
Great car buying experience with Harris! I never realized buying a car could be such a simple, efficient process. This was my first time buying a Jeep Wrangler so naturally I had lots and I never realized buying a car could be such a simple, efficient process. This was my first time buying a Jeep Wrangler so naturally I had lots and lots of questions about the multitude of different models and options. Luckily, I had Harris to help me out. Harris has a very deep knowledge of every last detail there is to know about Jeep Wranglers from the inner workings of the car's mechanics to the complex array of external offerings. Learning about Wranglers for the first time can be challenging, but Harris' unending patience coupled with his strong ability to explain details to a Jeep newbie like myself made the process not only easy but actually enjoyable. I ended up with a great Wrangler and because of all the help from Harris, I am 100% confident this was the best car for me. Koons has great prices and great service. Make sure you ask for Harris! More
by Joe
Employees Worked With
Harris Durrani
