Koons Tysons Chrysler Dodge Jeep Ram

Amazing Dealership So Yesterday was the day i got to drive 3 hours from New Jersey to Koons. After dealing with Erica Ramsey (Koons Jeep Garage Manager) for a few weeks So Yesterday was the day i got to drive 3 hours from New Jersey to Koons. After dealing with Erica Ramsey (Koons Jeep Garage Manager) for a few weeks as she was so patient with me as i love to make myself crazy looking over things and thinking about things too much. I finally called on Saturday and made the deal official. So first when you show up the dealership is huge. They have Stock like you wouldn't believe. I walk in to meet Erica for the first time. They have my Jeep sitting outside all cleaned and ready to Roll. She introduces me to Justin Sutherland (Salesman) this awesome salesman who even though he doesnt own a Jeep Wrangler this dude knows the Jeep like he did. While i was working with Justin, Rob Kraus (Finance Guy) was working on my financing. I made this dude work hard to get me the best rate which he did. This review isnt anything that they asked me to do but i wanted to do as usually most people including me say buying a car should be so much fun but its usually a major Pain in the *** but with Jeep Garage and Koons this is the most enjoyable purchase i ever made and even my wife who hates car shopping cant wait to look for a Koons group deal for herself (she doesnt drive a Jeep) I am telling everyone that asks and even who dont that if they are looking for a Jeep or any car these are the people to use. Koons really Rocks!!! I am the type who will rave when things are like they should be or above expectations. I will also rip you to shreads when you screw me over as i wrote a horrible -* review on my last Jeep dealership. Erica, Justin & Rob you guys ROCK More

Very Smooth and Informative Experience The staff was very helpful and helped me buy my Kia Optima. No funny business. If you can, ask for Laura, she's a peach! The staff was very helpful and helped me buy my Kia Optima. No funny business. If you can, ask for Laura, she's a peach! More

First Routine Service Visit Having purchased my new Dodge from Koons Tysons Dodge because of their good service reputation, I was not disappointed when the time came for my first Having purchased my new Dodge from Koons Tysons Dodge because of their good service reputation, I was not disappointed when the time came for my first routine visit. They scheduled the visit when it suited me best and the work was completed on time and for the expected amount. More

Absolutely recommend it! I recommend very much this dealer's customer service . Easy appointment and good service today. I am so glad to have it and am happy with. I recommend very much this dealer's customer service . Easy appointment and good service today. I am so glad to have it and am happy with. More

Awesome Experience I worked with Don Rickett, he was awesome. He researched vehicles based on our conversation, when I got there he was ready with prices and vehicles. I worked with Don Rickett, he was awesome. He researched vehicles based on our conversation, when I got there he was ready with prices and vehicles. More

Hmmm after the sales --- they could really careless -- I am stupefied beyond words.... only one guy can tell me what the status of my car is. Of course he is not at work. Only one guy knows where the par I am stupefied beyond words.... only one guy can tell me what the status of my car is. Of course he is not at work. Only one guy knows where the parts are - I don't know who that might be.... really about a sad of a post purchase experience as i can imagine .... 100% buyer remorse ... I should have known I should have known better to trust a car dealership.... please can i get my car back or maybe just tell me when I can expect to get my car back.... please no more uninformed employees asking me stupid questions - how the heck would I know your internal processes. I was with ya when you were tricking me into believing you were different than every other bottom feeder car dealership - now I will only say - BUYER BEWARE - More

A Bad Experience I can’t comment on the entire dealership but I found a few idiots during my purchase. First the salesman Jeff Hever is a total moron. After finalizing I can’t comment on the entire dealership but I found a few idiots during my purchase. First the salesman Jeff Hever is a total moron. After finalizing everything over the phone (because I live over 5 hours away) I arrived to pick up the car to find it full of scratches, trim parts hanging, a broken tail light and a key fob that didn’t work. Plus the moron didn’t know that the car came with remote start! He avoided me when I found the problems and didn’t even offer any accommodations for my family (except for the small coffee area) during the 6 hours we had to wait. Also the Finance Dept with Jimmy Collier and James Sicuro operates like a time share seminar. They push things down your throat to profit off purchases you don’t need or can get better deals elsewhere. The sales manager Tre Hillerich was a savior and saved me from more headaches and Connie Pulliam corrected all the mistakes and horror that the jerks in the finance dept did. What also annoys me is the fact that I wrote 3 letters to management complaining about my “experience” and not one contacted me back to apologize or explain what went wrong. I can only say avoid Mr. Hever if you can and do all your research before you sit down in the Finance Dept. because they will attack like sharks to get you to sign. If anyone at Koons wants to contact me to explain this further, you can ask Jeff Hever who purchased the 2015 black Camaro from PA. More

Good & direct deal without much hassle. Just a few tricks. The initial deal went good with Justin Sutherland and everything was clear. Unfortunately when I went to finish the deal, he was not there and they tr The initial deal went good with Justin Sutherland and everything was clear. Unfortunately when I went to finish the deal, he was not there and they tried to change 2 things. the vehicle model because they claimed that financing was only for 2015 model and the price (just increased it by $200). I had the last e-mail offer from Justin and insisted on what I agreed on. Everything went smooth and I got what we agreed on plus a service contract for planned maintenance and mechanical parts for 8 years. In general, most of the people there are friendly, nice and helpful. I am still waiting for the maintenance contracts details documents to be sent by e-mail from Mr. Phung. Regardless of what happened, I am happy with the experience. More

Routine maintenance. I had an appointment for routine maintenance(oil change,tires rotation),the waiting time was very short and the service staff was very professional. I had an appointment for routine maintenance(oil change,tires rotation),the waiting time was very short and the service staff was very professional. Thank you! More

It was a great experience, especially our sales consultant,. We had been shopping for months at dealers in Delaware where we live. I visited the Koons Jeep website. When I saw the WOW price I was sceptical. I s We had been shopping for months at dealers in Delaware where we live. I visited the Koons Jeep website. When I saw the WOW price I was sceptical. I started an online chat with Bill Lacey. We then spoke on the phone and after speaking with Bill, I became more comfortable that this was the real deal. Happy to say that 2 days before Christmas we picked up our beautiful Jeep Grand Cherokee Overland. Our local dealers had 2 or 3 in their inventory and Koons had over 50! We got just what we wanted at a great price. More