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Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 658 reviews
November 20, 2016
No interest in selling a new car to me. Don't waste your time here. Non-existent customer service in the sales department. They seemed to have no interest in actually selling one of their ne Don't waste your time here. Non-existent customer service in the sales department. They seemed to have no interest in actually selling one of their new cars. Two different sales people would not respond to simple emails on if specific new vehicles listed on their website were available, options, etc, even after visiting in person. Multiple emails received no response at all. Brought my concerns up to the general manager, subsequent interest lasted 24 hours then back to a complete lack of any response. There are lots of other choices, just go elsewhere. More
by bcallan45
Employees Worked With
Erica Ramsey
November 17, 2016
should be negative stars car was 1.5 hrs late and no call from the technician. several calls to the technician go unanswered and message was never returned. several calls to car was 1.5 hrs late and no call from the technician. several calls to the technician go unanswered and message was never returned. several calls to the main service line go unanswered and message was never returned. the only way to reach these people is to call the main koons line and plead for help. service shuttle never arrived to pick me up. cashier employee was completely unhelpful and it really should not have been a surprise that she messed up the shuttle pick-up. the level of indifference here to customer service is surprising and maybe they can get away with it because of their location. More
by EO
Employees Worked With
Chuck Freeman's back up
November 17, 2016
An excellent repair shop I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, I have been taking my 2006 Sebring to Koons Chrysler in Tysons for many years now, for the reason that they always do an excellent job the first time, do it on schedule, have reasonable prices, and a very pleasant and knowledgeble staff. My car is as good as new thanks to the service I get from them. I plan to keep my car for many more years, and will continue using Koons Chrysler More
by SebringLover
Employees Worked With
Greg Welch
November 10, 2016
Poor communication, poor training I recently purchased a used 2015 Jeep Cherokee. In the weeks following the purchase, a rattle related to the sunroof developed. I brought it to the I recently purchased a used 2015 Jeep Cherokee. In the weeks following the purchase, a rattle related to the sunroof developed. I brought it to the nearest Jeep dealership and was informed that the repair would be covered under warranty. I left the car for them to work on for a 7:45 appointment. I hadn't heard back from them by 3PM. I called for a status and was told that the mechanic would need additional time to work on the issue. I agreed to let them have the car for another day. Again, around 3:00 I called the dealership because I wanted to know the status of the repair. I was told there was a known issue with the sunroof and that a tool needed to be ordered in order to repair the issue. I elected to pick the car up the next day (Saturday) rather than go the weekend without a car, then I would return the car for service when the tool was delivered. When I picked the car up, there was a new scratch on the rear door of the vehicle. The service staff member present took a picture of it and a picture of my service department paperwork with an R.O. number she would need to address the issue of the scratch. She promised to buff out the damage and get me a loaner vehicle for my inconvenience. I arrived for the repair to be performed the following Thursday after making that appointment. The service team member asked what part I had been waiting for. I told him that I thought it was a tool that had to be ordered, but the details should be on the account notes. I also indicated that I wanted the scratch to be dealt with and for the promised loaner to be provided also. He told me that there were no notes about any other issues with the car. He texted the service member who had been working on Saturday, and when she did not reply right away, he told me that she would not be in until after 10, so I would have to rent a car on my own. The attitude of the Kelvin was not very accommodating. I had a better interaction with the technician who had checked the car in and taken my car keys than I did with him. When I walked into the office of the service department, he was too busy rubbing his face, trying to wake up, to even acknowledge my presence in the office. The failure of the service department to read about known issues with a rattle on this sunroof prior to letting it sit for two days on their lot also showed me a lack of concern for any inconvenience placed on me. Having to place my car in their possession for an extra day, then an additional day, seemed like business as usual for them. Third, I am concerned about the lack of care they took with my car receiving a scratch on the rear door. Certainly accidents happen. The litmus test for a service department is how they address the problem and how they take care of the customer after the accident has occurred. I hope they do a better job addressing the issues with my car than they have taking care of their customer-service responsibilities. More
by Cherokee owner
Employees Worked With
GarciaK (W8L)
October 17, 2016
Happy Customer I was searching online for a vehicle that suited my financial needs and. I came upon Koons Tyson Corner. I was greeted upon my arrival by Cecil Lett a I was searching online for a vehicle that suited my financial needs and. I came upon Koons Tyson Corner. I was greeted upon my arrival by Cecil Lett and. he made sure that my experience was more than amazing!!!! I purchased the vehicle that I viewed online with the same WOW price that was listed. I will recommend Koons Tyson Corner to anyone that is interested in purchasing a used/new car. More
by chatman123
Employees Worked With
Cecil Lett
October 04, 2016
2017 Jeep Cherokee with Bill Lacey My day of arrival as I am impressed with Bill Lacey. He is good person to work with as being patient with me and my wife. We are both deaf, so he take My day of arrival as I am impressed with Bill Lacey. He is good person to work with as being patient with me and my wife. We are both deaf, so he takes his time to communicate with paper and pen back and forth. He did not pressured us to buy, but allow us to make decision and we are very pleased with our decision on our purchase new 2017 Cherokee. More
by Jtbrown022
Employees Worked With
Bill Lacey
October 02, 2016
New car "We owe you" service Greg was the 3rd service technician that I spoke to at Koons Jeep. He was great and did what is called Excellent Customer services. Greg said that the Greg was the 3rd service technician that I spoke to at Koons Jeep. He was great and did what is called Excellent Customer services. Greg said that they can take care of my problem right away, and sure enough, 25 minutes later my Jeep had DEF refilled and ready to go. My previous service request attempts were met with resistance and unwillingness to accommodate my request, even though it only takes 15 minutes to fill up the DEF tank. If you need GREAT service at this dealership, definitely ask for GREG!!! More
by Gene
Employees Worked With
Greg Welch
September 12, 2016
Worked with Carlton Calloway I should preface this review with the statement that I did not purchase a car from Koons Tyson's this time. My leased Jeep Grand Cherokee was originat I should preface this review with the statement that I did not purchase a car from Koons Tyson's this time. My leased Jeep Grand Cherokee was originated through their sales team, though. Unfortunately, we could not get to a price that I was comfortable with on a 2016 Jeep Grand Cherokee SRT. Nonetheless, my experience with Carlton Calloway was excellent. Carlton was accessible by phone, email, and text - and always responded very quickly. When I walked in, I asked for someone with knowledge of the SRT, and Carlton really knew his details. I'd be happy to work with Carlton again in the future if the opportunity presents itself. More
by cullumbr
Employees Worked With
Carlton Calloway
September 10, 2016
Very proficient, and eager to help! I only dealt with the administration side of the house, accounts receivable to be specific, as I tried to cancel an extended service plan which was un I only dealt with the administration side of the house, accounts receivable to be specific, as I tried to cancel an extended service plan which was unethically sold to me at a different dealer. After being helped by one of the finance mangers in filling out the required form, I communicated via email with Ms. Ayoub who is responsible for said cancellations. She described the process from A to Z, assured me to keep me in the loop, and followed through. If everyone at this dealer is as proficient as she is I'd definitely recommend anyone to bring their business there. More
by MEF
Employees Worked With
Gabriela Ayoub
September 06, 2016
WORST EXPERIENCE AS A BUYER I got to the dealership around 19:43 on a Labor's day. i wanted to buy a car for my sister and already had stock number that we were looking. we call I got to the dealership around 19:43 on a Labor's day. i wanted to buy a car for my sister and already had stock number that we were looking. we call dealership and answering service told us they were working till 21:00. So, we got there hoping to buy a car and met with sales guy closing sales deal. I went inside and spoke with Tom Ames who was acting sales manager and explained to him why we were there. Mr. Ames didn't seem to be interested in selling anything to us , in fact he yelled around hall to see if there was anybody interested to help. Everybody was standing around chating while we stood inside and outside dealership for one hour. We left around 20:50 and was very disappointed with the way they treated us. I thought a manager should step in to the game and start to help us while sales guy is getting done instead of sitting and ignoring us. More
by stan
Employees Worked With
Tom Ames
