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Koons Tysons Chrysler Dodge Jeep Ram
Vienna, VA
658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 658 reviews
March 01, 2017
Best Jeep Dealer and Service in Northern Va. They have an excellent staff of trained service professionals who correctly identify the problem and fix it, minimizing unnecessary work and expense. They have an excellent staff of trained service professionals who correctly identify the problem and fix it, minimizing unnecessary work and expense. Another dealer miss identified the problem and Koons repaired it for one-third the cost of the other dealers quote. More
by jeep owner
Employees Worked With
Greg Welch
February 06, 2017
Quick and professional Had been shopping for a convertible for my wife; Koons had a previously owned vehicle that was priced right, low miles and well maintained. The use Had been shopping for a convertible for my wife; Koons had a previously owned vehicle that was priced right, low miles and well maintained. The used car salesman, Sam, spent time explaining the car's condition and it was exactly what the sales associate had conveyed over the phone. Good dealer, good experience More
by GREG WESTRA
Employees Worked With
Sam - Used car specialist
February 05, 2017
Awesome sales experience My recent visit to Koons Chrysler Dodge Jeep Ram Truck (hereafter designated as CDJR) Tysons Corner/Vienna was awesome. My salesperson, Jordan Raport My recent visit to Koons Chrysler Dodge Jeep Ram Truck (hereafter designated as CDJR) Tysons Corner/Vienna was awesome. My salesperson, Jordan Raport was great and highly knowledgeable about the product, as I had done a lot of my own research prior to my visit. Once it was known that I had some obstacles to overcome, the General Manager James Morris stepped in and found solutions. James could have come in, offered some ideas and ways to help and rolled on to do other things. He cared about me as a customer and he stuck with us throughout the rest of my process however. Not only did they work me an awesome deal, it was one of the best customer service experiences for me personally. What separates this review for many, if not all others, is that it wasn't until I filled out my application for credit, did they realize that I do the same thing for a living as these guys do...new car sales, just for a different brand. They treated me like family...right off the street. I would recommend Koons CDJR in Vienna to my friends, family or anyone I talk to in casual conversation for professional client care and service. Once you arrive, tell James this review sent you...I'm certain he will remember me! Thanks again James and Jordan for helping me with an awesome car that I have been eyeballing for quite some time, an awesome deal and super awesome customer service! Waiting for Charger Guy More
by Charger CCCXCII
Employees Worked With
Jordan Raport, James Morris
February 01, 2017
Rudeness I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phi I purchased a 2016 jeep from this dealership. This is one of the most unprofessional dealerships that I've came across. Especially the sales mgt Phillip. He is very rude and unprofessional. I'm hoping that I never have to come to this dealership again. More
by Mike-Alexandria
Employees Worked With
Philip Arellano
January 30, 2017
Awesome service and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. and with the best professionals. Enjoy the friendly welcoming and willingness to provide me anything i need when the service could take some time. More
by Francisco Aponte
Employees Worked With
Greg Welch
January 29, 2017
Made appointment, service wasn't done. The whole experience was kind of iffy. Made appointment, showed up. Got a call last the time update was promised to be told that their techs had to le The whole experience was kind of iffy. Made appointment, showed up. Got a call last the time update was promised to be told that their techs had to leave and they had 6 cars in front of mine. I understand things happen, but I picked this dealer which isn't even close to me in order to receive good service. More
by Afive720
Employees Worked With
Gabriel McCorkle
January 26, 2017
First Jeep Nightmare My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is t My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is the old cat & mouse game. I was in hypoglycemic shock and when his co-workers came by (I was eating cough drops for blood sugar), informing him they were going out for food, he NEVER offered or asked his co-worker to get me something...anything! Instead he told me to go into the service garage and use the vending machine! Holy Jesus!..a $30k+ Jeep and not a buck for a frigging candy bar! Salesman talked down to me w/comments, "What are we doing here, I thought you were buying a car" and "if you don't buy I car, I don't get paid"...tough xxxx bozo! I asked about running boards to take my 90 year old Mom to doctors, groceries, etc. here in DC. I was told, they would be "close to $1,500" I offered to pay half but that was rejected. I recently got top[ of the line boards and had them installed all for <$500! The truck was missing a tonneau cover in the back to hide purchases (helpful in DC). This was a 1 owner used (leased) car and once again, this issue was wiped "under the rug". I complained to Kurt Klein (the ONLY guy at this dealership worth his salt) and he never forgot me and got me the cover. DC to Vienna numerous times now for 2 recalls that weren't fixed before the purchase, the tonneau and then today, what appeared to be a filled micro fissure on the front window which was also filled with white out! Naturally I was never asked to check this by trying a light razor scrape to avoid a trip to Vienna.While waiting for Star Glass The front desk person was EXTREMELY obstinate about authorizing a courtesy car wash to remove the slush splashes and dirt off my 2 month old all white Jeep. I stood at the main desk (which seems to be the confab "command post") until I finally got a reaction to my stares. There was one person back there and my vehicle was eventually taken to the wash. The glass guy arrived and said, "if it's washed, I can't work on it" so we're running all over to find my vehicle to stop the process. Bottom line, a MAJOR ATTITUDE from the USELESS front desk guy who when I said they have a relationship w/the glass company for 30 years(& he replied, "over 30 years") I asked him why in all that time nobody else had a similar issue, to which he replied, "we don't have to know this" I have been driving for over 40 years so I said, "I guess I can tell the police officer 'I don't have to know this' after a collision from not obeying a left turn arrow!" My advice from this terrible experience is: DON"T waste your time, self-respect and money here. This is a multi-faceted LOSING PROPOSITION (and corporate customer service does not return calls!). Shame on you! More
by DrivinDC
Employees Worked With
Kurt Kline, Jason Gingras
January 25, 2017
Dreams do come true James and Tom made my dream come a reality when I thought my trade in was absolutely worthless James still have me the money to get the deal done and James and Tom made my dream come a reality when I thought my trade in was absolutely worthless James still have me the money to get the deal done and get me into a beautiful black RAM 1500 More
by Moodworth
Employees Worked With
Tom Ames, James Morris
January 24, 2017
Simply the best I took my car in for service last week. The staff there treated me with the upmost respect. Got my car in and out in a timely manner for I had to go o I took my car in for service last week. The staff there treated me with the upmost respect. Got my car in and out in a timely manner for I had to go out out town. Thank you More
by Kerri Tyler
Employees Worked With
James Morris
January 21, 2017
Great experience buying a Jeep Compass I was greeted by a wonderful salesperson named Pearile. I knew the model and color I wanted and she immediately set about finding one for me, had it I was greeted by a wonderful salesperson named Pearile. I knew the model and color I wanted and she immediately set about finding one for me, had it brought from a remote lot to see and test drive. Price was fair. No hassle. I got a nice briefing on all the car's bells and whistles, and even help connecting my phone to the bluetooth. More
by C.R. Sloan
Employees Worked With
Pearile Johnson
