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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.8
660 Reviews

2050 Chain Bridge Road

Vienna, VA

22182

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Showing 660 reviews

March 10, 2024

Not honorable. Sent me to the bank to hand deliver the check. Returned, gave pepyno the check. He accepted it, then runs out and tries to give it back saying the ca More

by marcuswhite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pepyno
Mar 15, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

I'm sorry to read about your experience, Marcus. It's important for us to treat every customer with respect and honesty, so it's concerning that you feel this was not the case during your visit. We'd like an opportunity to discuss this further and address any misunderstandings - please reach out at a time convenient for you. Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217

February 28, 2024

Awesome customer service and relations. Buying prices was so easy, quick, and professional. Car was ready to go! More

by Mike M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
Feb 29, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Mike, we're delighted to know you had such a positive experience at Koons Tysons Chrysler Dodge Jeep Ram. We aim for efficient and professional service every time! Enjoy your new car!

February 28, 2024

They made the car buying experience very easy, drove 2 hours to look at a used vehicle they had and drove it home that night! More

by Rickhawver77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca and CJ
Feb 29, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're delighted to know that your car buying experience at Koons Tysons Chrysler Dodge Jeep Ram was worth the drive! Thanks for choosing us and enjoy your new ride.

February 26, 2024

I was interested in purchasing a used Cadillac. CTS V being advertised at their dealership. I called the dealer to make sure it was available and was told it had sold. Still being advertised days la More

by lbaxl00
Recommend Dealer
No
Employees Worked With
Chloe Orcutt
Feb 27, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're sorry to hear about your frustrating experience. It's never our intention to mislead or disappoint anyone, and we apologize for any confusion regarding availability. We appreciate you bringing this issue to our attention and would like an opportunity to make things right if possible. Please feel free to reach out at your earliest convenience so that we can discuss further details about what happened here - Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217.

February 25, 2024

This was the smoothest car buying experience! Everyone was so easy to work with and kind! They made the car buying experience a breeze! More

by Cupples.mallory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AB, Christian
Feb 26, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're delighted to know that your car-buying experience at Koons Tysons Chrysler Dodge Jeep Ram was smooth and easy! Our team is always here to make the process as seamless as possible. Thanks for sharing your positive feedback with us!

February 21, 2024

Let me start by saying I've been in the car business for 35 years and bought thousands of cars from dealerships! This place is rotten … I took a flight in and wired money the day before. Got to dealership a More

by tbales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chloe Orcutt
Feb 22, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your experience - this is certainly not the standard of service we aim for. We understand how important transparency and respect are in our industry, especially with experienced customers like yourself. I'd appreciate the opportunity to discuss this further so that we can address any issues directly and work towards a resolution. If you're willing to speak with me, please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217

February 16, 2024

They cheated me 4900$. I have been trying to get my money back but it’s been a xxxx. More

by Mastewalabera
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mary Pollack, James Morris
February 14, 2024

My son drove all the way from NY for his 2023 TRX. This dealership and employees are crooks. They took my son 6k for an extended warranty which was already included in the price considering it was a b More

by ACTIONFUEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy Collier, Chloe Orcutt
February 12, 2024

Excellent experience with salesman Leo Alsalih. We scheduled appointment to look at a used car on a Saturday morning. The car was ready when we arrived so we could take it for a test drive. As p More

by Lori_Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Corrales-Lopez
Feb 12, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Lori, we're so glad to know that Leo provided you with an excellent experience at Koons Tysons Chrysler Dodge Jeep Ram. We strive for flawless service and it's great to see this reflected in your visit. Enjoy your new car!

January 31, 2024

I just bought a new Jeep Cherokee L from Koons! This is my preferred dealership, and the staff from the manager Erica to my excellent salesperson Izzy always takes great care of me. I’m so excited More

by hfascher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica, Izzy
Feb 01, 2024 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We're delighted to know that you had a great experience with Erica, Izzy, and our team at Koons Tysons Chrysler Dodge Jeep Ram! It's wonderful to see your excitement for the new Jeep Cherokee L. Thanks for choosing us as your preferred dealership, and happy driving!