Koons Tysons Chrysler Dodge Jeep Ram

One of the biggest mistakes was signing the papers here BUYER BEWARE!!!!! THIS PLACE SUCKS. Okay so I was shopping around for a new car for a while since my moms car broke down and I was giving her my car BUYER BEWARE!!!!! THIS PLACE SUCKS. Okay so I was shopping around for a new car for a while since my moms car broke down and I was giving her my car and I was looking to buy a new one. I went to Lindsay in manassas which gave me a horrible price for a 2019 Jeep Cherokee Latitude Plus, so I came to this Koons and I got a great quote on a car, it wasn’t quite what I wanted so I got what they had which was fairly close. The sales man (FeFe) told me that they didn’t have the one I wanted, so I settled and while the paperwork was getting done with the finance lady (Sonya) which is amazing and super nice, I looked on their website and saw they had the car I wanted so I showed the sales man and he said they didn’t have it in black but they had it in dark grey so I said that was fine, and he tried to convince me to not get the car because he said it was more expensive (it was literally 500 dollars more than the one I was purchasing) so he got really mad and drove me and my mom to their other lot and almost crashed the car we drove there in because he was speeding like crazy and just had a big attitude. So we get back and nobody thought to inform the finance lady that we were switching cars so she could stop the paperwork for that car and start on the other car which I felt so bad for because like I said she’s amazing. I’m total we were there for about 6 hours so at the end I was just happy to have my car and go and the next day I notice they didn’t put an inspection sticker on the car which is annoying because the dealership is pretty far from where I live so I just ended up paying for it at my local gas station even though I paid the fee at the dealership to get the plates, emissions and inspection, but not a big deal, it’s only a couple dollars to get the inspection done. So about a week later I ended up wanting to cancel my extended warranty that I bought because everybody was telling me it was dumb to buy extended warranty on top of the new car warranty, so I contacted the dealership and couldn’t talk to anybody other than the front desk and voicemails, nobody would return my calls or emails. So then I finally got into contact with Michaela who was nice on email but then after when I had another question she never emailed me back or called me back even though I left voice mails. Now, a couple days ago I was getting a ceramic coating on the car so we go to take the koons sticker off the car because that way the detailer wouldn’t have to work around the sticker and honestly I’m not promoting a company if they’re not paying me for it you know so we take the sticker off and the sticker was hiding a chip in the paint!!!! The sticker came off clean so the chip had to have been there when they put the sticker on. So I call the dealership and ask to speak to the general manager and of course he didn’t answer so I left messages and didn’t get a call back. I decided it would be best to contact Jeep so I explained to the guy on the phone what happened and he was also irritated because he couldn’t get a hold of the dealership either so he told me my best bet was to go into the dealership. So I go to the dealership the next day and tell them about the chip in the paint and ask about the cancellation of the warranty since I didn’t get confirmation and my car note is the same. So first I deal with the warranty and mind you, the financed amount is going down since I cancelled warranty but my car note is staying the same and I couldn’t get a paper confirmation saying that I would be paying for less months so I’ll probably still pay my full term and be scammed out of about 2,000 dollars. So then we work on the paint chip, the first guy swore it was just the adhesive from the sticker so we took it to one of their guys and he looked at it and said no it’s the paint, so then we go back to the dealership and I talk to the guy who sold me the car and he says the same thing, that it’s sticker adhesive so I explain it’s not so he said he’d get his manager, so they go look at it and he comes to me kind of angry and had a big attitude and was trying to blame it on me, even though I showed him the sticker and it was clean, so basically he says he can fill the chip in but it won’t look the same or that they can paint my whole trunk door but that it’ll count as a car accident and be reported to my insurance. Which doesn’t make sense since the car came like that. So I opted to have them fill it in, so he told me to wait for my sales guy to set up an appointment for me. I waited ONE WHOLE HOUR, and nothing. So I was already frustrated, I had a headache so i called my mom and she told me to go home, so in total I was there for about 3 hours and accomplished absolutely nothing. This place sucks. I will never buy a car from here again. More

so easy to keep me happy We have bought 2 new autos from them and my wife regularly takes her 2014 Grand Cherokee for service. I bought a 2016 Ram Laramie Longhorn, it had so We have bought 2 new autos from them and my wife regularly takes her 2014 Grand Cherokee for service. I bought a 2016 Ram Laramie Longhorn, it had some recall stuff so I thought I'd give them a try since I was also interested in the 2019 Rams. My gas mileage had fallen off, 46,000 miles, and I bought new tires so it needed an alignment, $130. The service guy I met at the door, Shawn?, told me i needed a throttle body cleaning. I whined about the cost, $200, since the materials are about $12 and I could have done it myself. Shawn said no worries I can get you some coupons to apply, their web site has a $99 alignment special, he also said he would get an appraisal done for what the trade in would be. Guess what when I went to pick up the truck I asked the cashier what about my coupons, he just gave me a dumb look and said no coupons, so I had to pay full ride. Then he couldn't find the truck since it was parked in front of the showroom< it is a nice looking truck. Shawn had sent me a text telling me to text him anytime, I sent two texts with questions about future service, the truck appraisal, and never received a response to any on my questions, and no one contacted me about a trade in or appraisal, I guess I'll be going elsewhere for my next $60,000 truck since they seem not to be interested, and service will be taken elsewhere since they cant keep their word, oh my mileage is even worse now, 14 miles per gal vs the 16 around town, and 17.8 highway I was getting. More

Honesty and customer service are the cost of the WOW Price! Buyer beware!! I will affirm that Koons Tysons Chrysler Dodge Jeep Ram offers attractive prices on their new vehicles HOWEVER, honesty and customer se Buyer beware!! I will affirm that Koons Tysons Chrysler Dodge Jeep Ram offers attractive prices on their new vehicles HOWEVER, honesty and customer service are the cost. If you decide to purchase from this dealer I recommend that you enter the dealership with very low expectations for an honest sales person, honest and attentive management, or anything less than poor customer service. Our sales person was energetic and at first, said all the right things. I was purchasing without a trade so the deal was clean and easy however, we still waited over 5 hours the day of delivery when the entire deal was prearranged over the phone and email, to include the deposit. The lies began when we were offered the Chrysler $1,000 cash back for financing with Chrysler. The $1,000 was real however, the salesman and the finance manager both informed us that we had to make at least 3 months payments to Chrysler to retain the rebate. This is a complete lie, we financed with Chrysler and in the first 30 days we paid off the loan with no penalty. The truth is that if the Chrysler Financing is in place for some period of time, I presume 2-3 month, the dealership gets a kick-back. Second, the salesman, upon delivery, told us to give him all 10's on the customer survey from MOPAR however, we can write whatever we want in the comments while re-enforcing that we give him 10's, regardless of the written comments. With the salesperson's poor delivery, lack of honesty and our poor experience with the finance team I rated the sales person, finance person, and dealership a 5 out of 10. This is where the post sale experience became abusive and the lies continued. The salesperson began to call me and tell me I was taking money from his pocket and that I was dishonest and that he wanted me to re-do the survey and GIVE him all 10's. At the same time we noticed we did not receive the VA inspection Certificate Receipt and asked the Salesperson for the document. In short, he lied and said he needed a good reason to get the receipt and that if I were to update the survey with all 10's he would get me the certificate. Over the next few days the salesperson emailed and called me to get me to update the survey and telling me at the same time he was having issues getting the Inspection Certificate Receipt but, if I did the survey he would send it to me. In the end, he continued to lie until I contacted the Virginia State Police Inspection Division and informed the dealership that if they did not provide the certificate I would turn it over to the Virginia State Police. The salesperson finally emailed me a scan of the Inspection Certificate Receipt that was time stamped and dated a full three days earlier, while all the time he was telling me he could not get it, that is until I gave him an all 10's rating. If you decide to purchase here, be aware, trust noting, and verify, verify, verify! A report was also filed with MOPAR who have been very helpful and by all accounts honest. Good Luck and Buyer Beware!!!!!!!!! More

Is this even legal?! I made the mistake of leaving without checking that the paperwork I had was my contract with them. It wasnt. They then sent me the paperwork of someon I made the mistake of leaving without checking that the paperwork I had was my contract with them. It wasnt. They then sent me the paperwork of someone else. I called three times without getting through to a human. Then got in contact with Chris L. who said he would figure it all out and get back to me. He didnt. I then had to call him back which is then when he claimed to have FedEx'd the paperwork but that he didnt have the tracking number. Promised it would arrive on the next Monday, which of course it didnt. I am wondering if this is even legal?! And to add insult to injury, I was called three times in 20 minutes by the sales rep who complained to me about her "low" rating on the survey. Blarderline harrassment is what it felt like. Told me I was jepordizong her job and pleaded and pleaded for me to re-do the survey or at minimum call her manager to "fix" her score. I have worked so hard to finally afford a new car and now I just feel like an idiot. Totally treated poorly. Maybe it's my fault for being trusting. More

Awful service This dealership provides some of the worst service that I have ever encountered. They act like they do not care about the vehicle or the customer. Awf This dealership provides some of the worst service that I have ever encountered. They act like they do not care about the vehicle or the customer. Awful place. More

Great Buying experience Ordered a 19 Rubicon through Koons and just picked it up. I dealt with Craig Benner who was very knowledgeable, helpful, and overall just a pleasure Ordered a 19 Rubicon through Koons and just picked it up. I dealt with Craig Benner who was very knowledgeable, helpful, and overall just a pleasure to negotiate with. I highly recommend Koons to anyone looking to purchase. Not to mention the incredible deal they gave me on my new Jeep More

Unless you enjoy seriously dehumanizing experiences, look el HEADLINE: Unless you enjoy seriously dehumanizing experiences, look elsewhere. What a massive pain Koons proved to be. After a horrible experience HEADLINE: Unless you enjoy seriously dehumanizing experiences, look elsewhere. What a massive pain Koons proved to be. After a horrible experience at another dealership on Saturday (12/29/18), I had high hopes for Koons. I was dead wrong. They had the car that we wanted at the right price, so we called, confirmed with a sales associate (Stacey) that it was available, and went to see it. Upon announcing that this would be a cash transaction, Stacey expressed displeasure that she wouldn't receive a kickback for selling financing. I made it abundantly clear that I would not be financing, but would pay cash. I left a personal check to hold the car for a few days while I moved funds around, and it was agreed that I would return on 1/2/19 (four days later) with a cashier's check for the remaining balance. Sounds great, right? Nope. On the morning of 12/31 (Monday...two days before we agreed that I would return), Stacey called back and said that I should come on down, not to bring anything with me and that I'd take the car home, and return with the remaining balance later in the week. When I arrived, it quickly became clear that something wasn't quite right. Now, I'd be writing a check for $6k as a deposit, then paying the rest by cashier's check after the new year. Good thing I brought my checkbook even though I was told to bring nothing with me, right? After an hour, I'm approached by Alan, the finance manager. He introduced himself and then said that he needed to clarify why I was there and what I was hoping to accomplish. Last I checked, most people go to a car dealer to buy a car, and I said that. He then explained that he wanted to help me "rebuild" my credit (my credit isn't great, but I certainly have zero interest in financing when I have the cash on hand). I stopped him, told him that I wasn't financing and that I didn't want to discuss it again. He KEPT pushing financing, I told him that things were going south in a hurry, and he stormed out. So, I told Stacey that I was going to leave. She begged me to chat with a manager and assured me that she'd get someone else from finance. After speaking with a manager (Trey - not sure about the spelling), I agreed to stay but told them that time was running out - they were super close to losing what should have been an easy sale. 20 minutes after that, Trey told me that "99%" of the paperwork was done. At that point, I left. They took an easy sale and blew it because of pushy tactics to discourage a cash transaction. And now for the fun part: Hours later, while in the comfort of my living room, an unknown number called. It was Stacey's husband - also a sales associate - who tried desperately to salvage the sale for his wife. When I told him that I had absolutely nothing to discuss, he explained that they are commission-based (no kidding!), that they spend time away from their families to work, and that it is really unfair to have a deal fall through at the last minute. He also acknowledged that being the last day of the year, they REALLY needed to make that sale...essentially saying that I had no respect for their time. In reality, they had zero respect for my time, nor for my wish to pay cash. Well, Koons, if you all weren't so eager to push financing for someone who wants to pay cash (why on God's green earth would one finance if they don't have to?) and could have left things the way they were, they would have easily won my business and probably would have had a repeat customer. Other concerning items: 1) Stacey asked my better half to email insurance information to her PERSONAL email account. It struck me as odd, but didn't really concern me until seeing the rest of their tactics...seems fishy at worst; unprofessional at best. 2) My full social security number was read aloud in front of other customers with no effort to be discreet. 3) My current credit score was read aloud on three separate occasions in front of other customers with no effort to be discreet. 4) When Terry (Stacey's husband) called to try to salvage the sale, he dropped the F-bomb (I had the phone on speaker so that my other half could participate in this nonsense). Now, I don't have virgin ears, but the 7-year-old in this house does...and he repeats what he hears. More

Koon's Price Guarantee is truly a WOW experience ! Received an alert on a used Genesis Coupe from Koon's and couldn't believe the price. My son had saved for years and this was exactly what he was loo Received an alert on a used Genesis Coupe from Koon's and couldn't believe the price. My son had saved for years and this was exactly what he was looking for and could afford. Chris Lamb our salesman sent over our WOW price guarantee and we were set. To all of our surprise the car had not even been in the service center yet so the listed price was below the cars value. Instead of trying to explain why adjust the price, Chris and Koon's held to their word and made a 16 year old first time car buyer a very proud young man. The WOW Price truly is that and Koon's stands by their word to make the buying experience easy and hassle free. Chris Lamb was great to work with and kept us informed every step of the way, taking care of all of the details. More

Worst Car buying Experience Ever I bought a new car from Koons. To start of they didn’t offer us anything to drink or eat for the Seven and a half hour car buying experience. Yes that I bought a new car from Koons. To start of they didn’t offer us anything to drink or eat for the Seven and a half hour car buying experience. Yes that’s how long it took, after signing the papers saying we will buy the vehicle it took 3 hours until someone came to tak to us from finance. Meantime we had to ask for water 3 times and still didn’t get any! Finally after leaving the dealership with the new car the dealership called saying they misplaced my down payment check. They said I would have to bring the vehicle back or over night them a check! Which I was not going to do until I know what happen to my other check! Then they texted me the following morning saying they had found it! WHAT A JOKE! And now a month and a half into owning this vehicle I still did not get any touch up paint which I was promised I’ll get the following week. I am more than unhappy with the dishonesty and promises I have got from this dealership! More