Koons Tysons Chrysler Dodge Jeep Ram

I purchased a new Trackhawk in September of 2020. From day 1, Koons used an incorrect mailing address causing months and months of delays in paperwork, numerous temp plates and ultimately the title. Mary day 1, Koons used an incorrect mailing address causing months and months of delays in paperwork, numerous temp plates and ultimately the title. Mary Pollack (the comptroller) promised to make it right but ultimately turned out to be a HUGE lying sack of dog feces. Caveat emptor! More

Horrific experience. Would not recommend. Ehab is perhaps the rudest sales manager I have ever met. His greeting was, literally, “Are you going to drive the car or not? I have people inside and 3 ot perhaps the rudest sales manager I have ever met. His greeting was, literally, “Are you going to drive the car or not? I have people inside and 3 other buyers who want this. We’re waiting on you”. My response was to introduce myself and ask for his name. Everything went downhill from there. More

Overall experience was good. Craig wasSuper friendly and Overall experience was good. Craig was Super friendly and very responsive up front. My only gripe is that I travelled from NJ and there was virtually Overall experience was good. Craig was Super friendly and very responsive up front. My only gripe is that I travelled from NJ and there was virtually no prep by the finance team. The experience lasted a lot longer than I hoped. In hind sight I would have insisted on more advanced prep by the finance team. But otherwise everyone was really nice. More

Shady Dealership. Don't trust a thing they say. Found a car online. Called and spoke with Jason. I told him I was paying cash and wanted the car on Sunday night. Booked flight to DCA for Monday afternoon o car online. Called and spoke with Jason. I told him I was paying cash and wanted the car on Sunday night. Booked flight to DCA for Monday afternoon only to find out Monday morning they sold it out from under me after being told it was on hold for me. Funny the the dealership was closed. Amazing how I spoke with him on Sunday at 430pm and it was sold by 9am Monday morning. Was always told I should never trust a car salesman. How true. Karma is a B--ch. More

had the perfect car in stock victor did a professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales m professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales manager checked in after deal was done he was good to do business with More

What a great experience. I appreciate the great customer service and professionalism I received while finalizing my purchase. Highly recommended. Very thorough, and high energy. service and professionalism I received while finalizing my purchase. Highly recommended. Very thorough, and high energy. More

Great service. Friendly staff. They always take great care of my car! I love the koons team at tysons corner! Keep up the good work. care of my car! I love the koons team at tysons corner! Keep up the good work. More

Terrible ripoff! I took my car in for a 64000-mile service. They flushed the transmission for $370 (recommended at 100,000 miles); flushed coolant for $200 (rec. at 120000 m.); changed sparks plugs f service. They flushed the transmission for $370 (recommended at 100,000 miles); flushed coolant for $200 (rec. at 120000 m.); changed sparks plugs for $430 (rec. at 100,000 m.); and flushed the power steering system for $160 (not even recommended by the car manual!) All in all, more than $1100 of unnecessary services. I plan to file a complaint against this dealership. More

They gave me a great deal and Samantha was very helpful. Patrick is a nice guy and made sure the deal made sense to me before I made my decision to purchase. Patrick is a nice guy and made sure the deal made sense to me before I made my decision to purchase. More

I have had the most horrible experience with Koons service department. My 2020 Ram 2500 Truck had issues of not starting or unlocking just 4 months after buying it. I brought to service and they wer service department. My 2020 Ram 2500 Truck had issues of not starting or unlocking just 4 months after buying it. I brought to service and they were unable to diagnose and could not address. Their first service tech was gone or was let go. He was rude, unresponsive and did not do anything. Needless to say, I picked it up without them doing anything. A week later I had the same issues so I eventually started it and brought it back. This time it was a different service tech and also could not find any issues. I went to pick it up because they could not repeat the issue and they could not even unlock it to bring it around for me. So now it is back in service and they are plainly just guessing. The service tech took the day off and did not tell me and I have no way of knowing the status on my truck. I keep calling and get passed around with no one returning my calls or able to find a solution. At this point, I just want my truck back and they are unable to deliver. Horrible service and do no recommend. Take it to another dealer that's not Koons. More