Koons Tysons Chrysler Dodge Jeep Ram

Overall experience was good. Craig wasSuper friendly and Overall experience was good. Craig was Super friendly and very responsive up front. My only gripe is that I travelled from NJ and there was virtually Overall experience was good. Craig was Super friendly and very responsive up front. My only gripe is that I travelled from NJ and there was virtually no prep by the finance team. The experience lasted a lot longer than I hoped. In hind sight I would have insisted on more advanced prep by the finance team. But otherwise everyone was really nice. More

Shady Dealership. Don't trust a thing they say. Found a car online. Called and spoke with Jason. I told him I was paying cash and wanted the car on Sunday night. Booked flight to DCA for Monday afternoon o car online. Called and spoke with Jason. I told him I was paying cash and wanted the car on Sunday night. Booked flight to DCA for Monday afternoon only to find out Monday morning they sold it out from under me after being told it was on hold for me. Funny the the dealership was closed. Amazing how I spoke with him on Sunday at 430pm and it was sold by 9am Monday morning. Was always told I should never trust a car salesman. How true. Karma is a B--ch. More

had the perfect car in stock victor did a professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales m professional job finance dept handled deal well no hard sell on add on,s nice facilities car delivered clean and ready to go sales manager checked in after deal was done he was good to do business with More

What a great experience. I appreciate the great customer service and professionalism I received while finalizing my purchase. Highly recommended. Very thorough, and high energy. service and professionalism I received while finalizing my purchase. Highly recommended. Very thorough, and high energy. More

Great service. Friendly staff. They always take great care of my car! I love the koons team at tysons corner! Keep up the good work. care of my car! I love the koons team at tysons corner! Keep up the good work. More

Terrible ripoff! I took my car in for a 64000-mile service. They flushed the transmission for $370 (recommended at 100,000 miles); flushed coolant for $200 (rec. at 120000 m.); changed sparks plugs f service. They flushed the transmission for $370 (recommended at 100,000 miles); flushed coolant for $200 (rec. at 120000 m.); changed sparks plugs for $430 (rec. at 100,000 m.); and flushed the power steering system for $160 (not even recommended by the car manual!) All in all, more than $1100 of unnecessary services. I plan to file a complaint against this dealership. More

They gave me a great deal and Samantha was very helpful. Patrick is a nice guy and made sure the deal made sense to me before I made my decision to purchase. Patrick is a nice guy and made sure the deal made sense to me before I made my decision to purchase. More

I have had the most horrible experience with Koons service department. My 2020 Ram 2500 Truck had issues of not starting or unlocking just 4 months after buying it. I brought to service and they wer service department. My 2020 Ram 2500 Truck had issues of not starting or unlocking just 4 months after buying it. I brought to service and they were unable to diagnose and could not address. Their first service tech was gone or was let go. He was rude, unresponsive and did not do anything. Needless to say, I picked it up without them doing anything. A week later I had the same issues so I eventually started it and brought it back. This time it was a different service tech and also could not find any issues. I went to pick it up because they could not repeat the issue and they could not even unlock it to bring it around for me. So now it is back in service and they are plainly just guessing. The service tech took the day off and did not tell me and I have no way of knowing the status on my truck. I keep calling and get passed around with no one returning my calls or able to find a solution. At this point, I just want my truck back and they are unable to deliver. Horrible service and do no recommend. Take it to another dealer that's not Koons. More

I just had the absolute best dealer car buying experience that I have ever had. I ordered a new Wrangler 4xe from the factory through Craig Benner. I conducted tons of research into the new 4xe model, an that I have ever had. I ordered a new Wrangler 4xe from the factory through Craig Benner. I conducted tons of research into the new 4xe model, and then set out to find the best price and best service for the purchase. After reaching out to Koons, and talking with Craig Benner who manages their factory orders, I quickly realized that they were willing to offer a very fair price and also provide exceptional customer service. Craig was patient with me and answered all of my numerous questions quickly and professionally. The selecting, pricing, and ordering process was done completely through some phone, and mostly email correspondence, which I greatly appreciated not only because of the current Covid situation, but because I really don't enjoy the whole "Let me go talk to my manager" process that I have gotten from dealers in other car showrooms in the past. Craig was incredibly responsive whenever I contacted him, and always gave me honest and helpful answers. He is extremely knowledgeable about the vehicles that he sells and the factory ordering process, and he really goes the extra mile so that he doesn't waste any of your time (or his). Yesterday, I finally met Craig in person when my new Jeep arrived for delivery. The great service continued as expected, and I was thoroughly impressed with the entire Koons Dealership team. Donovan in financing was thorough and knowledgeable and wasn't pushy at all when I declined most of the different warranty coverages that they offered. The Manager stopped by when we were nearly finished to say hello, and to make sure that I had received excellent service and to see if there was anything else that she could help with. Overall, It was a great car buying experience, and I would be happy to recommend Craig Benner and Koons Tysons Jeep for not only the best prices in the area, but also for the exceptional service that they provide. More

Absolutely the best dealer I ever worked with. Brandon Gonzales was the best salesperson in my 50 years of buying 30+ cars and Tracie Mongold was the very best Business Manager in my 50 years of buying 30 Gonzales was the best salesperson in my 50 years of buying 30+ cars and Tracie Mongold was the very best Business Manager in my 50 years of buying 30+ cars! Highly recommend. In and out in 3 hours after buying a 70k car! More