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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.7
686 Reviews
At the foundation, or should we say chassis, of Koons Tysons Chrysler Dodge Jeep and Ram is a desire to bring drivers in the greater Tysons Corner area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Chrysler, Dodge, Jeep and RAM models such as the Grand Cherokee, 200, Charger, 1500 and Durango, and mint-condition used cars. But, that simply wasn't enough. So, in addition to our new and used car inventories renowned across the state of Virginia, we decided to add a Chrysler, Dodge, Jeep and RAM service center commanded by a team of experts hand-picked for their knowledge, passion and promise to treat every car as if it was their own... and because we know there are still people set on doing it themselves: we added a genuine Chrysler, Dodge, Jeep and RAM parts shop.
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2050 Chain Bridge Road

Vienna, VA

22182

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Showing 686 reviews

February 19, 2022

They were absolutely easy to deal with. I traded in 2 Jeep Wranglers & purchased a Gladiator. Justin Conley my salesman was awesome he made sure everything went smoothly and they even del More

by drussell13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Conley & Daijona Hurdle
Feb 21, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Dawn - Thanks for your 5-star review of Koons Tysons Chrysler Dodge Jeep Ram! We strive to deliver a seamless experience and I'm glad that came through to you. Safe travels ahead!

Feb 21, 2022 -

drussell13 responded

Your welcome it is well deserved. Thank you for making my car buying easy.

February 18, 2022

I was very satisfied with the service received. Victor was very professional and knowledgeable. He explained everything in detail. More

by whitfieldrw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Feb 18, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Providing professional and informative care is always a top priority at Koons Tysons Chrysler Dodge Jeep Ram, and it's excellent to hear Victor delivered! We appreciate you taking a moment to share your experience with our dealership, and we wish you many safe miles until we see you next!

February 11, 2022

Victor Sorto, our service advisor, was excellent, as always. His customer service commitment is evident in all of his actions. He is knowledgeable, responsive and accessible. His ability to address cust More

by Mcay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorto, Victor
Feb 11, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Victor and our team! We are grateful to have you as a Koons Tysons Chrysler Dodge Jeep Ram customer and we hope to see you again down the road. Have a terrific day!

February 09, 2022

Brought my Ram truck in for service. Victor met me at my truck with a friendly greeting and quickly checked me in. Walked me to the customer lounge and when my truck was ready came to let me know. Very posi More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Sorto
Feb 09, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Mark, thank you for the great review! We are thrilled to hear that Victor delivered such a seamless service experience. Drive safely and we hope to see you back again at Koons Tysons Chrysler Dodge Jeep Ram!

February 06, 2022

I bought my car 7 months ago, I’m still waiting for my car key.then man VICTOR promise me it will send after one month.why you liar with customers this is not professional. More

by Frank1987iraheta
Customer Service
Recommend Dealer
No
Employees Worked With
Chloe Orcutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Frank, I am very sorry to hear about the delay with your key. We strive to deliver efficient service and clear communication to our guests and it is disappointing that we have fallen short in your case. I will look into what is causing these delays and see what I can do to expedite the process. In the meantime, please don't hesitate to reach out to me to discuss this in detail. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

February 04, 2022

Again, my service rep., Victor hade set up my appt. for 7:00 AM & was there to take me right in. We reviewed current car repair/replacement including oil change, injection updates, & overall assessments. More

by maguires4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor is an exceptional service rep.
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

It's outstanding to hear that you know you can rely on Victor to deliver efficient service and meet all of your expectations. We sincerely have your best interest in mind, and it's excellent to hear that it shows. Thank you for taking the time to express your support for Koons Tysons Chrysler Dodge Jeep Ram, and we look forward to your next visit!

February 04, 2022

Fast quick easy transaction. Salesman was awesome to work with and general manager worked efficient. Great deals More

by Chum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashkan Rahmani, Terry
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We are so happy to see our team could earn your five-star feedback! Thanks for stopping in at Koons Tysons Chrysler Dodge Jeep Ram.

February 04, 2022

very kind and excellent, thanksi will introduce my very kind and excellent, thanks i will introduce my friend your great treat! i wish you all the best! More

by lys670409
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : leo
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

It was truly our pleasure to assist! Thank you for the incredible feedback and for recommending Koons Tysons Chrysler Dodge Jeep Ram to your friends!

February 03, 2022

Bait and switch dealership. Agreed to a deal and as the vehicle I ordered was being built, they changed their policy which in turn caused an increase in what my monthly payment would have been. They won't More

by 8686td
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Benner
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

This feedback is concerning to read. It is our goal to deliver a seamless and transparent purchase experience, and it is never our intention to mislead or overcharge our guests. I would appreciate another chance to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please feel free to give me a call. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

February 01, 2022

Koons Tysons stood out among the other dealerships I contacted. Ordered a brand new 2022 Jeep Wrangler. 1. Was responsive....some took 2 weeks to respond to email. 2. Kept track of my situation - n More

by sposeuhad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Hillerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for the great review! It is our goal to deliver a seamless and top-notch purchase experience, and it is wonderful to hear that this was reflected in your time working with the Koons Tysons Chrysler Dodge Jeep Ram team. Drive safely in your new 2022 Jeep Wrangler, and enjoy it! We hope to see you back again down the road!

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