Koons Tysons Chrysler Dodge Jeep Ram

Bait and switch dealership. Agreed to a deal and as the vehicle I ordered was being built, they changed their policy which in turn caused an increase in what my monthly payment would have been. They won't vehicle I ordered was being built, they changed their policy which in turn caused an increase in what my monthly payment would have been. They won't refund my $1k deposit even though they'll be able to sell the car for more than they would have to me. I wouldn't do business with these sleazy people if they were the last dealership on earth. The greed knows no bounds. More

Poor customer service from the service department!!! Purchased SUV in April 2021, needed repair in Oct 2021. Dealership had my truck 2 months. Part delayed due to Covid is what I was told. First loaner Purchased SUV in April 2021, needed repair in Oct 2021. Dealership had my truck 2 months. Part delayed due to Covid is what I was told. First loaner had a huge dent on the side from an accident. Later told that the suv should have been taken out of service. They tried to put me in a second loaner and it smelled like weed and I refused. Continued to drive the damaged suv due to they didn’t have anything else. Was called after Christmas to come and pick up my truck. It’s been fixed. I drive off and hit the highway and I’m being flagged down by other drivers that my truck is on fire. I look back and smoke is billowing from the back of the truck and I’m scared out of my mind. I pull over on a 3 lane highway with cars driving by, jump out of the truck and walk away from it in case it explodes. I look under the truck from a distance and I see fluids pouring from under the truck. I call the dealership back on my Apple Watch that ONLY had 14% because I forgot my phone at home and asked my service person who is an angle David Bell (angle #1) to send someone to help me because I’m afraid to drive this back to the dealership. He has a tow truck come and tow me back to the dealership and my second angle Mister (angle #2) slides under the truck as soon as I enter the service bay with David who isn’t dressed for something like this and they determine that the part is defective. Mister puts my suv on a lift and shows me the problem and explains it has to be reordered it can’t be repaired. I’m upset but ok, David puts me a better loaner and off I go! They next day I return to the dealership to speak with Kelvin the service manager about perhaps getting a partial refund due to all of the inconvenience and he was so rude, dismissive and condescending to me. His first words were that he wasn’t going to refund any of my money and there is a big difference between being on fire and my truck smoking. My response to him was typically where there is smoke there is fire and what person wouldn’t panic in this situation. I was getting no where with this idiot so I called the general manager and received his admins voicemail. Never received a call back but instead they had the director of service Al Garcia call me and when I informed him how rude Kelvin was and that I wanted a refund and I regret ever buying from this dealership because of their lack of customer service he just tells me to email him if I have any questions regarding my repair. Wow what a great service director. So after paying it $200 extended warranty fee, oil changes and fluid change that was suggested I paid almost $900 and I still don’t have my truck and I’ve been treated like crap. Let me remind you that I haven’t had this truck very long, spent almost $50,000 on it and I’m being treated like this. I get a call from David that my truck is finally ready in Jan now. I take off from work because I want to be in the truck when it’s taken on an extended test drive this time. John Lawrence angle #3 is the person who is going to do the extended test drive. While he is doing the test drive I sit in the passenger seat which I never do and see a bubble on my touch screen in my truck. I bring it to Johns attention and he acknowledges it. After the test drive we return to see David and I explain to him something is wrong w my radio touch screen. John confirms that it’s delaminating and that they will have to order another one and have it put in. I schedule that repair due to it was caught while doing the test drive and I have witnesses. I will never return to Koons Tyson’s Jeep ever again! I will be taking my vehicle where I can be treated respectfully for oil changes and any other services. This is the second purchase from this dealership and if I knew dealing with the service manager and service director was going to be like this I wouldn’t have purchased another suv from there. Run don’t walk from this dealership. More

Koons Tysons stood out among the other dealerships I contacted. Ordered a brand new 2022 Jeep Wrangler. 1. Was responsive....some took 2 weeks to respond to email. 2. Kept track of my situation - n contacted. Ordered a brand new 2022 Jeep Wrangler. 1. Was responsive....some took 2 weeks to respond to email. 2. Kept track of my situation - needed to unload a lease and order a new Jeep 3. Followed through with a clear deal! I knew what the numbers were and the deal beat the field. More

Ordered a new 2022 Jeep Wrangler lateOct 21 knowing it Ordered a new 2022 Jeep Wrangler late Oct 21 knowing it would be late Dec 21 Or Jan 22. Worked with Craig Benner and the rest of the staff at Koons. Ordered a new 2022 Jeep Wrangler late Oct 21 knowing it would be late Dec 21 Or Jan 22. Worked with Craig Benner and the rest of the staff at Koons. Very pleasant experience, price quoted in Oct exactly what was paid in Jan 22. Plan to return this fall as we have a need for a Gladiator for the ranch. Highly recommend. More

Service on my Jeep was great! Taher, my Service Manager, was thorough, professional, and timely. Communications were excellent, also. I will definitely return to Koons Jeep Tysons for continued maintenance! was thorough, professional, and timely. Communications were excellent, also. I will definitely return to Koons Jeep Tysons for continued maintenance! More

Great service rep in Victor. Very helpful and thorough. Works with my schedule to get work done. Works with my schedule to get work done. More

Great sales team. Bought my 2nd Jeep Wrangler Rubicon from Craig at Koons and totally satisfied. The fact that I come up from Atlanta to buy my new cars at Koons says a lot about the service and competit from Craig at Koons and totally satisfied. The fact that I come up from Atlanta to buy my new cars at Koons says a lot about the service and competitive price I receive from start to finish. More

Had oil leak. David in service and his Associate which I don’t remember his name, hooked me up even helped me with my third-party warranty. Kept me up to date. Great customer service!! Totally recommend…wil don’t remember his name, hooked me up even helped me with my third-party warranty. Kept me up to date. Great customer service!! Totally recommend…will be back for all issues from now on. THANK YOU!!! More

I was very pleased with my service, their professionalism, availability, and expediency of the repair. professionalism, availability, and expediency of the repair. More

Danny was great. Gave us the space to make our own decision. Took the time to ask the right questions. Trade in negotiation was fair decision. Took the time to ask the right questions. Trade in negotiation was fair More