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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

3.7
658 Reviews

2050 Chain Bridge Road

Vienna, VA

22182

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Showing 658 reviews

February 26, 2022

Bought my 19 ram 3500 new in March 2020. Deal and salesman were ok. I bought an extended warranty to cover everything. I’m now over 13k in repairs, tow bills, and rentals in 2 years. Not a s More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daijona Hurdle
Mar 02, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Jason, I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is disappointing that this has not been better reflected in your time working with us. I apologize for the issues you have experienced getting in contact with my team and would appreciate another chance to speak with you to see what I can do to help. I will not be able to gather your contact information from this review, so please give me a call at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

February 23, 2022

Between Marc, Tyler my salesman and Ralf in finance I was able to get the car I’ve always dreamed of owning. 21 SRT Hellcat Hellraisin color beautiful car. Felt like they could’ve did better on my trade 2020 More

by 717rasinhell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc and Tyler
Feb 23, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We appreciate this feedback and are delighted that you were able to find your dream car at Koons Tysons Chrysler Dodge Jeep Ram. Thank you so much for trusting us with this purchase! We will keep your review in mind moving forward and we hope that you continue to enjoy your new vehicle.

February 19, 2022

They were absolutely easy to deal with. I traded in 2 Jeep Wranglers & purchased a Gladiator. Justin Conley my salesman was awesome he made sure everything went smoothly and they even del More

by drussell13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Conley & Daijona Hurdle
Feb 21, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Dawn - Thanks for your 5-star review of Koons Tysons Chrysler Dodge Jeep Ram! We strive to deliver a seamless experience and I'm glad that came through to you. Safe travels ahead!

Feb 21, 2022 -

drussell13 responded

Your welcome it is well deserved. Thank you for making my car buying easy.

February 18, 2022

I was very satisfied with the service received. Victor was very professional and knowledgeable. He explained everything in detail. More

by whitfieldrw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor
Feb 18, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Providing professional and informative care is always a top priority at Koons Tysons Chrysler Dodge Jeep Ram, and it's excellent to hear Victor delivered! We appreciate you taking a moment to share your experience with our dealership, and we wish you many safe miles until we see you next!

February 11, 2022

Victor Sorto, our service advisor, was excellent, as always. His customer service commitment is evident in all of his actions. He is knowledgeable, responsive and accessible. His ability to address cust More

by Mcay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorto, Victor, Chloe Orcutt
Feb 11, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Victor and our team! We are grateful to have you as a Koons Tysons Chrysler Dodge Jeep Ram customer and we hope to see you again down the road. Have a terrific day!

February 09, 2022

Brought my Ram truck in for service. Victor met me at my truck with a friendly greeting and quickly checked me in. Walked me to the customer lounge and when my truck was ready came to let me know. Very posi More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Sorto
Feb 09, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Mark, thank you for the great review! We are thrilled to hear that Victor delivered such a seamless service experience. Drive safely and we hope to see you back again at Koons Tysons Chrysler Dodge Jeep Ram!

February 06, 2022

I bought my car 7 months ago, I’m still waiting for my car key.then man VICTOR promise me it will send after one month.why you liar with customers this is not professional. More

by Frank1987iraheta
Customer Service
Recommend Dealer
No
Employees Worked With
Chloe Orcutt
Feb 07, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

Frank, I am very sorry to hear about the delay with your key. We strive to deliver efficient service and clear communication to our guests and it is disappointing that we have fallen short in your case. I will look into what is causing these delays and see what I can do to expedite the process. In the meantime, please don't hesitate to reach out to me to discuss this in detail. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

February 04, 2022

very kind and excellent, thanksi will introduce my very kind and excellent, thanks i will introduce my friend your great treat! i wish you all the best! More

by lys670409
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
leo, Chloe Orcutt
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

It was truly our pleasure to assist! Thank you for the incredible feedback and for recommending Koons Tysons Chrysler Dodge Jeep Ram to your friends!

February 04, 2022

Fast quick easy transaction. Salesman was awesome to work with and general manager worked efficient. Great deals More

by Chum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashkan Rahmani, Terry
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

We are so happy to see our team could earn your five-star feedback! Thanks for stopping in at Koons Tysons Chrysler Dodge Jeep Ram.

February 04, 2022

Again, my service rep., Victor hade set up my appt. for 7:00 AM & was there to take me right in. We reviewed current car repair/replacement including oil change, injection updates, & overall assessments. More

by maguires4u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor is an exceptional service rep.
Feb 04, 2022 -

Koons Tysons Chrysler Dodge Jeep Ram responded

It's outstanding to hear that you know you can rely on Victor to deliver efficient service and meet all of your expectations. We sincerely have your best interest in mind, and it's excellent to hear that it shows. Thank you for taking the time to express your support for Koons Tysons Chrysler Dodge Jeep Ram, and we look forward to your next visit!

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