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Koons Tysons Chevy Buick GMC

Vienna, VA

4.4
453 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 453 reviews

June 09, 2023

Excellent customer service! My car was picked up at my home and delivered back to my home which was a big plus with me! Also the issue was addressed and the car was returned in More

by Giordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name Caleed?Carlos?
Jun 12, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had an excellent experience with Koons Tysons Chevy Buick GMC, Giordano! It's wonderful that our team was able to adeptly assist with pickup and delivery and ensure your vehicle is driving better than ever. Thanks for your support - see you down the road!

June 04, 2023

Buying a car from this dealership was the smoothest, most enjoyable time I’ve ever had at a car dealership. The lot was full of amazing cars not seen at other lots and the people there made the time fly by. More

by Tekd45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sait, April, Hamza
Jun 05, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had such a great experience purchasing your car here at Koons Tysons Chevy Buick GMC! It's wonderful to know that April and Hamza took great care of you and made the process enjoyable. Thank you so much for sharing this kind feedback with our team, and we hope to see you again soon!

June 01, 2023

I find the service writer informative and easy to work with. Scheduling is convenient and quick. More

by F48 Volt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones, Juan Ivanovic
Jun 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We hope to see you back again at Koons Tysons Chevy Buick GMC. Safe travels!

May 04, 2023

Great service from the staff regarding routine maintenance for my 2021 truck. Thanks Carlos! Regards to Koons, John Washington DC More

by jag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 04, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you so much for reviewing Carlos and Koons Tysons Chevy Buick GMC! We hope to assist you with your vehicle again in the future!

May 02, 2023

Tried to have work done on my Truck at this location, but the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They was More

by jiggycss2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Appel, David Barrie, Michael Kalman, Steve Wauldron, Jimmy Jones, Juan Ivanovic, David Ahern
May 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Christopher, I'm truly sorry to hear that you had such a negative experience with us. It's disappointing to know that we've let you down in terms of follow-up and honesty. As a valued member of our community, we want to assure you that we take your feedback seriously and want to work with you to make this right. If you'd be willing to give us another chance, please reach out to me. Thank you, Dave Barrie - Service Director - 703-448-7123

April 27, 2023

The dealership is people friendly,comfortable and easy access to it.Agents offer their service with a smile. Pleasant ambiance. Celia was very helpful in deciding of the purchase of the vehicle. Celia is More

by silveranddiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Marin
Apr 27, 2023 -

Koons Tysons Chevy Buick GMC responded

We're delighted to hear that you had a marvelous experience at Koons Tysons Chevy Buick GMC. It's great to know that Celia was helpful throughout the purchasing process. We appreciate your business and look forward to assisting you in the future!

April 15, 2023

Horrible experience trying to buy a Bolt EV. After trying to negotiate a price of the mark up of the car and my trade in, the salesperson brought the sales manager over to intimidate me into tra More

by Buyer2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan Thompson
Apr 18, 2023 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to hear that your experience with us was less than ideal. We strive to provide our customers with fair and transparent pricing, and it's disappointing to hear that you felt pressured during your visit. I would appreciate the opportunity to discuss your experience in more detail and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

March 18, 2023

Great experience with the salesman Ronald Guzman. I recommend anyone to him as he’s friendly and knowledgeable, also very responsive. More

by Montjjmm215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Rodriguez
Mar 19, 2023 -

Koons Tysons Chevy Buick GMC responded

We are overjoyed to hear that Ronald and Koons Tysons Chevy Buick GMC have earned your 5 stars! Thank you!

March 17, 2023

Used their concierge service and am forever grateful for it. As it is very difficult for me to personally get to the service department they are so appreciated for their help. Did a great job and I had the More

by Carlsbrown95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gomez 5 stars
Mar 17, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back again down the road!

February 09, 2023

The service guy Carlos was very helpful with my claim . He walk me through the process and was helpful in me getting my car fixed . Just say I been to a number of dealers service department but this was th More

by baldwinartis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 09, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you so much for stopping by to review Carlos and the team at Koons Tysons Chevy Buick GMC! We are ecstatic to receive your 5 stars. Come by anytime you need!

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