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Koons Tysons Chevy Buick GMC

Vienna, VA

4.4
445 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 445 reviews

March 17, 2023

Used their concierge service and am forever grateful for it. As it is very difficult for me to personally get to the service department they are so appreciated for their help. Did a great job and I had the More

by Carlsbrown95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Gomez 5 stars
Mar 17, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Koons Tysons Chevy Buick GMC team. Drive safely, and we hope to see you back again down the road!

February 09, 2023

The service guy Carlos was very helpful with my claim . He walk me through the process and was helpful in me getting my car fixed . Just say I been to a number of dealers service department but this was th More

by baldwinartis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 09, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you so much for stopping by to review Carlos and the team at Koons Tysons Chevy Buick GMC! We are ecstatic to receive your 5 stars. Come by anytime you need!

February 06, 2023

They were quick with the repair and it was covered under the bumper to bumper warranty. More

by sboyd67
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Feb 06, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate your support and hope to see you back again at Koons Tysons Chevy Buick GMC. Safe travels!

January 16, 2023

Easy after hours drop off and notification when service was complete. Dealer contacted me for approval of work to be done. Highly recommend! More

by NYER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Jan 16, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for taking the time to review Koons Tysons Chevy Buick GMC. We're thankful to have you as a customer. We look forward to continuing business with you in the future!

January 15, 2023

Highly recommend Koons Gmc at Tyson’s for service; clearly explain repairs required .and costs involved More

by Jaflinn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Jan 16, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate your support and hope to see you back at Koons Tysons Chevy Buick GMC. Safe travels!

January 13, 2023

Koons even though it’s a drive and I pass other dealerships, I’ll make the drive where I feel comfortable with. Thanks to everyone who makes my experiences pleasant. More

by Michael2657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Dyer, David Barrie, Bryan Murray, Tony Trocchia, Jimmy Jones, Chloe Orcutt
Jan 13, 2023 -

Koons Tysons Chevy Buick GMC responded

Michael, thank you for the review! We appreciate your support and hope to see you back again at Koons Tysons Chevy Buick GMC. Safe travels!

January 10, 2023

Not impressed with Michael the internet manager. Was not willing to move on a overpriced car and the price was lowered the next day. He actually did me a favor because I found a better car at a bett More

by Brodyballman
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alvaro Rodriguez
Jan 10, 2023 -

Koons Tysons Chevy Buick GMC responded

I am sorry to see that your car-buying experience with our team was not a positive one, Brody. I would be happy to discuss your experience in greater detail so that I can relay your feedback to our team. Feel free to give me a call when you have a moment. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

December 28, 2022

Bad car I drove for 10 miles gave me check engine light . . traction light bad sales and rude finance person.. never buy a car from there More

by Salem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed above
Dec 30, 2022 -

Koons Tysons Chevy Buick GMC responded

I am sorry to read this feedback. We strive to deliver a professional and straightforward purchase experience, and we never intend to inconvenience our guests. I apologize for the way you were treated during your visit and would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Dec 30, 2022 -

Salem responded

Thank you .. i hope you can fix the engine light .. thank u

Jan 03, 2023 -

Koons Tysons Chevy Buick GMC responded

We would be happy to help. Please give me a call directly so we can work towards a solution. I look forward to hearing from you. Dave Barrie - Service Director - 703-448-7123

Jan 03, 2023 -

Salem responded

Never responded after many calls ... check engine light after 10 miles means the car was reset .. the dealer is red flag

December 11, 2022

Jimmy in service was knowledgeable and very helpful. I would recommend anyone to this location. More

by Jlthompson166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Dec 11, 2022 -

Koons Tysons Chevy Buick GMC responded

Jimmy is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Koons Tysons Chevy Buick GMC!

December 01, 2022

Always gets to the work immediately. Always advises what is needed in advance of performing the work. Excellent service. More

by jjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Dec 01, 2022 -

Koons Tysons Chevy Buick GMC responded

Thank you for the 5-star review of Koons Tysons Chevy Buick GMC!

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