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Koons Tysons Chevy Buick GMC

Vienna, VA

4.4
445 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 445 reviews

November 16, 2023

When we must go to dealer for our 2 automobiles It has always been a pleasant experience since 1977!! Thankyou Mrs Donald Black More

by lucyannern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel, David Barrie, Michael Kalman, Steve Wauldron, Jimmy Jones, Juan Ivanovic, David Ahern
Nov 16, 2023 -

Koons Tysons Chevy Buick GMC responded

We're so glad to have been able to serve you since 1977 here at Koons Tysons Chevy Buick GMC! Thank you for your loyalty and kind words.

November 02, 2023

I was receive quality service. My service manager, Deven is excellent. Highly professional and first rate. More

by Powell1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devein
Nov 02, 2023 -

Koons Tysons Chevy Buick GMC responded

We're glad to know you received quality service from Deven and our team at Koons Tysons Chevy Buick GMC. Thanks for the review. We appreciate your support!

October 23, 2023

Koons Tysons Chevy Buick GMC is one the best in the area and I’ve been it’s customer since 2011. Very reliable, professional services and friendly staff More

by Reza Salmasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Oct 24, 2023 -

Koons Tysons Chevy Buick GMC responded

Reza, we're so glad to know you've been with us since 2011 at Koons Tysons Chevy Buick GMC. Your continued trust in our services and team means a lot! Thank you for your loyalty and dedication to our service. Our goal is not just to sell vehicles but to create lasting relationships with our customers, where you can rely on us for all your automotive needs - We're happy we've been able to provide that for you!

October 19, 2023

Duane the salesman cool Paul one of the managers cool stuck to his word finding me another truck I was looking for a 3500 looked at the truck drove it decided to buy from Koons let you all run my credit More

by Hitter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul manager Duane salesman
Oct 21, 2023 -

Koons Tysons Chevy Buick GMC responded

We appreciate your patience and understanding throughout this process. It's not our standard practice to keep customers waiting, especially when they're as committed as you are. We understand the frustration of having a vehicle sold out from under you, and we apologize for any inconvenience caused by this situation. Please reach out so we can discuss further steps in finding another truck that suits your needs perfectly. Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217

October 16, 2023

Rod was great to work with. Made my purchase easy. Entire team was awesome. A+ More

by jallison99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Guevara
Oct 17, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate the kind feedback about Rod and hope to see you again at Koons Tysons Chevy Buick GMC!

October 12, 2023

Tax Exempt holders, be aware that this dealer will tax you for the service that you are not supposed to pay tax. And simply will refuse to refund you for that tax they kept. Not trustworthy at all. More

by katytavares26
Recommend Dealer
No
Employees Worked With
Finance Department
Oct 14, 2023 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to read about your experience with the tax exemption issue. We strive for transparency and honesty in all our transactions, so it's concerning to see we've left a different impression here. I'd like to look into this matter further and help find a resolution if possible—please reach out at your earliest convenience. Thank you, Bill Appel - Service Manager - 703-448-7206

September 25, 2023

Customer service was excellent very professional I’ll be back again the wait was maybe 30 minutes no longer More

by gbenson127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wauldron
Sep 25, 2023 -

Koons Tysons Chevy Buick GMC responded

We're glad to know you had an excellent and efficient experience at Koons Tysons Chevy Buick GMC! We appreciate your feedback and look forward to seeing you again. Safe travels!

September 23, 2023

solid and reliable advice and service I have trusted and depended on for years for my truck More

by smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Sep 25, 2023 -

Koons Tysons Chevy Buick GMC responded

Smitty, we love to hear that the service at Koons Tysons Chevy Buick GMC is reliable! We look forward to assisting you next time.

September 19, 2023

Everything was good and the people are also nice ! !! The service was good as well ‘ More

by Ram avtar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donnovan Richards
Sep 19, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for leaving Koons Tysons Chevy Buick GMC a five-star review! We hope to assist you again next time.

September 16, 2023

Carlos in customer service was very professional. He is always informative, and timely with communications. Highly recommend this Service Shop. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 18, 2023 -

Koons Tysons Chevy Buick GMC responded

We're so glad to know that Carlos provided you with excellent service at Koons Tysons Chevy Buick GMC. We appreciate your recommendation and look forward to serving you again in the future!

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