Koons Tysons Chevy Buick GMC

The salesman knew the cars very, very well and worked very hard to get me the exact car I wanted. I am beyond impressed! I have purchased many cars before from many different dealerships and I have neve very hard to get me the exact car I wanted. I am beyond impressed! I have purchased many cars before from many different dealerships and I have never had this kind of service and attention. As long as Earl is working at the dealership, I will always use him as my salesman and I will refer everyone I can to him. He is beyond the best, I actually feel liked he cared about my needs, and protected my money, it's hard to say that about people now a day :) Thank you Earl for everything! Stephanie :) More

I found out about Koons Auto through using USAA's Car Buying Service. Sean O'Neil contacted me and from the very first call he was very nice, informative and answered any and all questions I had quickly Buying Service. Sean O'Neil contacted me and from the very first call he was very nice, informative and answered any and all questions I had quickly through either phone or email. When I arrived at the dealership for the test drive, he had the car detailed and ready to go. The whole process of settling on a price to getting the keys in my hand was much less painful than I thought it would be. The first Malibu I bought was a great car but later came to find out that it did not have the bluetooth system installed like Sean thought. Sean immediately corrected the situation by talking to his manager and was able to let me come in and switch out my Malibu with a Malibu that had the bluetooth system in it. What's great is that even after the dealership had my money for the first car, they still were adamant about making sure I was happy with my purchase, when they knew I was dissapointed about the bluetooth, they immediately found a way to make it up to me. This shows professionalism and that Koons actually cares about it's customers, even after they have the customers money. It's hard to find that in todays world so kudos to everyone on the staff at Koons, job well done. More

We had a great experience with Sean O'Neil at Koons. We have had horrible car buying experiences in the past and were very apprehensive going into talk with Sean. As soon as we got to the dealership Sean have had horrible car buying experiences in the past and were very apprehensive going into talk with Sean. As soon as we got to the dealership Sean was great and very pragmatic about figuring out what would best meet our needs. The whole process was very easy and we didn't feel pressured or feel like we were being taken advantage of at all. We actually ended up leaving the dealership with TWO NEW CARS! I would certainly highly recommend going to talk to Sean if you want an easy and no pressure car buying experience. More

What an awful experience. Can't get in touch with anyone, misdiagnoses, unauthorized charges to the credit card. Complete nightmare. Avoid this place like the plague. misdiagnoses, unauthorized charges to the credit card. Complete nightmare. Avoid this place like the plague. More

Maks put me and my children in the Van of our dreams, he went up and beyond to make our wish come true Thanks Maks! went up and beyond to make our wish come true Thanks Maks! More

I am a USAA member and sent my information in to purchase I am a USAA member and sent my information in to purchase a new Acadia several months ago. I did not expect so many dealers to contact me. The first I am a USAA member and sent my information in to purchase a new Acadia several months ago. I did not expect so many dealers to contact me. The first email I got came from Koons, mitch sent in a very nice email with simple information. My first visit we found the exact Acadia for my wife. She was very happy with the experience and the service was stellar. I would recommend Koons to anyone, mitch was pleasant to work with. More

USAA zag recommended Koons as a preferred dealer when we were looking for a vehicle to purchase. Sean contacted us after an Internet inquiry regarding a 2008 Buick Enclave. Sean presented us with two vehicl were looking for a vehicle to purchase. Sean contacted us after an Internet inquiry regarding a 2008 Buick Enclave. Sean presented us with two vehicles to choose from and answered all of our questions regarding the differences in price and models. His persistence in following up on how we were doing with our search and willingness to fit his schedule to our for a tour and test drive paid off. We test drove the vehicles and drove itoff the lot the same day. Koons WOW price and customer service make us proud owners of a 2008 Buick Enclave. More

The interactions and follow-up with Mitch Buster at KOONS Tysons GM in VIENNA, VA has been excellent. I regard him as a very knowledgeable, personable and caring Salesperson that you certainly can rely on. Tysons GM in VIENNA, VA has been excellent. I regard him as a very knowledgeable, personable and caring Salesperson that you certainly can rely on. I'm glad to have had the opportunity to deal with him during my recent purchase of a Buick Lucerne and would not hesitate calling upon him for further transactions or concerns of any sort. More

Recently purchased a new Chevy Tahoe using the USAA discount program. Koons was able to provide me with the exact car I wanted at the best price. Rubin Perez was my sales representative and extremely p discount program. Koons was able to provide me with the exact car I wanted at the best price. Rubin Perez was my sales representative and extremely pleased with his prompt attention to my needs and outstanding knowledge of the vehicle. When I went to pick up my new car Rubin really spent time with me to help understand and setup the many knew features such as Bluetooth and XM radio. Highly recommend you lookup Rubin for his professionalisam and vehicle knowledge. More

Mitch gave us his full attention for the entire day as my Mitch gave us his full attention for the entire day as my brother and I decided on a vehicle. He was very knowledgeable and respectful of our t Mitch gave us his full attention for the entire day as my brother and I decided on a vehicle. He was very knowledgeable and respectful of our time. Overall, the sales experience was excellent. As is often the case, undergoing the sales efforts of the financing department (we were not financing) was dreadful. I think it is fair to expect an agent to not PUSH various programs once the customer has politely said they wish not to have such services. The sales efforts of the financing department seemed unrelenting and dreadful after a long day. if customer service is first, this department got an "F". That being said, Mitch was terrific as was every other aspect of Koons and I would visit them again. More