Koons Tysons Chevy Buick GMC | Page 31

1 simple headlight turns into a what looks like a scam job. I will leave the names out, I don't think its fair to single out one person. I had to get my left front headlight fixed on my 09 Malibu, it seems th I will leave the names out, I don't think its fair to single out one person. I had to get my left front headlight fixed on my 09 Malibu, it seems the front end needs to be taken off for this. I showed up at 730 and was told it would only take an hour, After a 45 minutes a gentleman comes up and tells it will be $1,400.00 to fix the sparkplugs, Wipers, Headlight, Fluids, etc, etc. I never asked for any of this to be looked at. Just last Thursday I had my car serviced at a local jiffy lube, and had a new filter put in. I'm very disappointed with what is perceived as a con job for more money. The simple headlight bulb still cost $240.00 More

2014 Camaro purchase...first-class experience w/ Tyler! Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was Worked with Tyler Harper to set up a factory order for a new 2014 Camaro. Every aspect of my contact with Tyler, from the first email to the last, was professional and helpful. He knew the vehicle inside and out when I arranged a visit, and we very quickly arrived at a fair market price for the vehicle. He was lightning fast in all responses to any queries I had - either by phone or email - and was also very helpful in providing numbers up front and throughout the process that were consistent and accurate throughout. I've purchased many vehicles over the past 25+ years through many different methods, to include at least half a dozen General Motors products. Without a doubt working with Tyler has been the best experience I have had in that time. I would not hesitate to recommend to family/friends that they contact him first if looking for a GM product it in the Metro DC area (indeed I already have) and he will be the first number I call when we begin the process to purchase another... [Significantly, he was willing to begin the correspondence - discussing both vehicle options and specific pricing - via email. He is very flexible and comfortable working across all lanes of electronic correspondence. This willingness to begin negotiations via email resulted in the sale, as most dealerships in the area will insist on a face-to-face meeting or direct phone call before providing a bid on a vehicle... of the handful of dealerships that provided bids on my initial factory order request, Tyler's was by far the most competitive, and it remained so as the process unfolded...] More

Was not informed of $5000 damage to car till 2 weeks after I purchased 2013 Camaro on 4/24/14, did a transfer of tags so issued temp tags, I emailed on 5/17/14 to inquire about perm registration, Manager Magen I purchased 2013 Camaro on 4/24/14, did a transfer of tags so issued temp tags, I emailed on 5/17/14 to inquire about perm registration, Manager Magen told me I need to sign off on damage to car, I said what damage, no replies. Eventually Ryan Thompson called me and said it was just minor damage done in parking lot and they just wanted the car to look good,so I said okay and signed statement saying front and rear bumpers replaced. He also said they would fedex overnight my registration. A week later, no registration, I get another email attachment that they want me to sign and its shows $5000 damage, including replacing radiator and compressor and mufflers, now to me this is major damage and I should have been informed,I refused to sign off on this one!! I never would have bought the car. It is now May 25, reg expired yesterday but Wayne Chase emailed temp registration. Koons never returns my calls or answer my email. I am 2 hours from dealership. The car runs great, I really like it but these people have lied big time and I will never return to them again. Ryan Thompson (xxxx of the earth) is the worst, he got me to sign off on bumpers while promising to fedex registration and tag. More

Very Limited Budget, Long List of Repairs I'm a single mother working in nonprofit aka on a very limited budget. My car is very old (2003), and needed many repairs. Mr. Jones worked with me to I'm a single mother working in nonprofit aka on a very limited budget. My car is very old (2003), and needed many repairs. Mr. Jones worked with me to repair what was essential and went out of his way to find less expensive parts. He called frequently with status updates and was very easy to get in touch with when I had any questions. The repairs were performed quickly and accurately. Before I brought my car here, it had been serviced at many different shops around the NoVA area, each time for the same problem. Since having it repaired at Koons Tysons GM Service Center, I haven't needed any additional repairs. I highly recommend this service center, and Mr. Jones, for repairs. More

up to 125% of Kelley Blue Book Fair Value for your trade!!! I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, t I came to this dealership to sell my jeep and absolutely felt insulted. They do NOT give you 125% of blue book value. Now mind you on their website, they have KBB on there so you can look up the value of your car. Which I did that and thought it was a good idea and went to the dealership to sell my car and buy something new. They appraised my vehicle and told me it was only worth $6000 and was going to give me $2000 more for a total of $8000. When I did the KBB on their website, the value of my vehicle wasn't even close to being $6000. Which if I sold it to them, they would have turned around and sold it for $14000. I will NEVER EVER recommend anyone going there and selling a vehicle or buying vehicle form them!!!!! More

Wow i,m impressed I lest of 15 minutes Ryan sold me a 2015 Yukon XL Denali me and my wife will travel from New Jersey to pick up the car thanks Ryan. I lest of 15 minutes Ryan sold me a 2015 Yukon XL Denali me and my wife will travel from New Jersey to pick up the car thanks Ryan. More

From the very first internet response phone call Travis made to me, I had a very good feeling. He assured me he would work with me to gain my business. He stayed in close contact every step of the way bein made to me, I had a very good feeling. He assured me he would work with me to gain my business. He stayed in close contact every step of the way being as open and honest as he could. He was never pushy nor did he try to give me the "this deal is only good today" statement. This I really appreciated because I was open and honest about what I was looking for. With his diligence and perseverance we left the dealership with an suv and extremely happy. Our finance advisor,Ryan Thompson, was also appreciated. He took the time to make sure we understood everything that was put in front of us for signing. He answered all of our questions with a genuine smile and knowledge. Overall our experience at Koon's GMC Tysons Corner has definitely left an impression with us. I highly recommend this dealership for their customer service, honesty and ease to work with. Travis and Ryan are wonderful More

I recently worked with Dave Sawyer on the purchase of a certified preowned Chevy Tahoe. I cannot say enough about Dave. He provided excellent customer service and made sure I was 100% satisfied. Simply pu certified preowned Chevy Tahoe. I cannot say enough about Dave. He provided excellent customer service and made sure I was 100% satisfied. Simply put, the best car buying experience I've ever had. More

Very poor customer service. This is our 1 and only car as a family of four. Twice we have brought it in only to chase up answers for simple recalls. If we had known we needed a service history to get a as a family of four. Twice we have brought it in only to chase up answers for simple recalls. If we had known we needed a service history to get a recall taken car of we would have done this before leaving our car for the day. Silly explanations are provided, such as "the people who make the booking for the day aren't mechanically inclined". To ask a customer if they had been serviced by Koons or elsewhere is not difficult and does not require being a mechanic. Furthermore, I feel like I'm leaving my car on a conveyor belt and that often it is left to sit or lost in the shuffle like mail lost in transit. The answers you get are so disconnected from the service that you feel like no one really knows what is going on and they are just feeding you the company line. Please guys, their are A LOT of recalls on my Chevy Equinox that you need to fix. So get it together. More