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Koons Tysons Chevy Buick GMC
Vienna, VA
455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 455 reviews
May 07, 2016
Service @ the SPEED if Lightning I looked online and randomly selected a vehicle because I wanted to chat with someone in Sales. After chatting I'd requested a point of contact in Fi I looked online and randomly selected a vehicle because I wanted to chat with someone in Sales. After chatting I'd requested a point of contact in Finance and I was told that Kelli would contact me. She called me within 20 minutes and I explained my situation. I did not want to waste anyone's time and wanted to work with Finance first. Within 2 hours or less, Kelli told me that we were approved. I could not believe it. We picked up our new vehicle without any hassles. No issues. No upsales. No haggling. We paid the WOW online sales price. Trevor Owens, Sales Representative, was AWESOME too in preparing our vehicle, had it detailed, and explained all of the great features. I LOVE KOONS! More
by T. Wright
Employees Worked With
Trevor Owens (Sales), Kelli Dyer
May 05, 2016
A good one Gessin was an amazing sales representative. I really liked my experience with his assistance, and I like my 2016 chevy spark LS. Would recommend it to Gessin was an amazing sales representative. I really liked my experience with his assistance, and I like my 2016 chevy spark LS. Would recommend it to anyone More
by xyz
Employees Worked With
Gessi
April 29, 2016
THIS IS WHAT CAR SHOPPING EXPERIENCE SHOULD BE!!!!!!!!!! I was shopping for a sports car and stopped in for the very first time to Koons Chevrolet Tysons Corner when I was contacted by an incredible salesman I was shopping for a sports car and stopped in for the very first time to Koons Chevrolet Tysons Corner when I was contacted by an incredible salesman (Mandou). Being an Executive Director of Sales & Marketing for a major hotel corporation located in McLean, Va I know all too well about a customers experience and expected service. I have been in a lot of markets throughout the United States because of my career...I can honestly tell anyone reading this review this is by far the GREATEST EXPERIENCE I have ever had in purchasing a car! This is what a car buying experience should be: The salesman had product knowledge, great attitude, searched his lot for a car, when we couldn't find it searched the area and located the car at another dealership and brought it to the dealership for me to test drive. The car was better than the initial one I was looking at and had some minor damage on it. No problem, Mandou true to his word took over and stated he would take care of everything and today sent pictures of the car and I truly can't wait to pick the car up tomorrow! In this stay in age where people offer so much lip service and the art of conversation and personal touch is disappearing at an alarming rate it is beyond refreshing to know that there are some businesses that still believe in old fashioned face to face sales and make the experience a pleasant one and most of all a memorable one. I mean at the end of the day it s how someone made you feel that your remember them by and did they treat you with the respect and dignity all of us are owed when making the second largest purchase in our lives. If you do anything at all, do yourself this favor and in the very least check this dealership out...I will assure you if you don't you will be making the biggest mistake in your automotive purchasing decision. I will be sending all my business to this dealership (KOONS CHEVROLET OF TYSON'S CORNER VA). As I told Mandou in our business (sales) you never know who your talking to and you never know who knows someone.....and I personally know a lot of people in need of a vehicle new or used...this will be my dealership of choice for them!!!!! More
by Hilton MJV
Employees Worked With
Mandou Gaye
April 20, 2016
Software issues My 2014 Corvette was experiencing a few electronic glitches. I made an appointment for 1000 and arrived a bit early....Bill Appel had car logged in an My 2014 Corvette was experiencing a few electronic glitches. I made an appointment for 1000 and arrived a bit early....Bill Appel had car logged in and in the shop ASAP. It took a bit of time, but a complete update of the onboard software was completed. So far the issues seem to be fixed. Bill Appel and Walter Heuer, Koon's Corvette technician, make a great team and have kept this customer a happy one. Thxs More
by Mark
Employees Worked With
Walter Heuer, Bill Appel
April 13, 2016
Impressive Personal Touch!!! Arsalan Kuchikali was who I dealt with. I bought a 2015 Chevy Equinox in August, and it looks and runs great, the whole Family loves the car. Over t Arsalan Kuchikali was who I dealt with. I bought a 2015 Chevy Equinox in August, and it looks and runs great, the whole Family loves the car. Over the Winter Arsalan contacted me just to see how I was doing, and we discussed All-Weather floor matts. I thought it was a great idea, and he offered to deliver them to my office vs me having to go to the dealer. That is a 'personal touch' that separates him from other people in his line of business. It's about building relationships, and he has all the talent in doing that and I have always been impressed with him, and this dealer. Oh, and the floor matts were a great idea and look fantastic! This is the person you want to buy a car from! More
by AMacpartyof5
Employees Worked With
Arsalan Kuchikali
April 08, 2016
Emotional Sales Person failed at being business like..Earl J Tried to buy a used vehicle...The salesperson actually typed this in a text to me upon me pressing him on why the vehicle wouldn't be ready for a mino Tried to buy a used vehicle...The salesperson actually typed this in a text to me upon me pressing him on why the vehicle wouldn't be ready for a minor add on needed: "I have 7 kids and work two jobs...I work just as hard as you (how we he know that) and wake up every day at 3;30am...don't turn this back on us...You are the reason....I am not wrong" The man berated me over text...His name was Earl Jones....the he gave up on the deal and said he not dealing with me...he then proceeded to give me a lesson on how to talk to people. Another issue, their line items are never proper...he couldn't get to 6% MD state sales tax with any combo and he goes "I am right, all the numbers are right" This guys was amazingly discourteous and righteous. Never Deal with them...Buyer be ware over my review. More
by unhappy customer
Employees Worked With
Earl Jones
April 06, 2016
Oil change lead to check engine light, they fixed both I originally worried that something had been put back on wrong after picking my car up from an oil change and the next day the check engine light pops I originally worried that something had been put back on wrong after picking my car up from an oil change and the next day the check engine light pops on, so I brought it back and the same tech who did the oil change diagnosed it again and found a leaking camshaft gasket. They replaced it free of charge due to the 100 k warranty. Very cool as it would have cost $150. The tech was fast and Micheal was friendly and helpful. More
by SonicBlu
Employees Worked With
Michael Kalman
March 14, 2016
BEWARE! BEWARE AGGRESSIVE, IMMORAL, AND HIGH PRESSURE TACTICS Anyone buying a car should do research and determine a number that they are willing to pay be BEWARE AGGRESSIVE, IMMORAL, AND HIGH PRESSURE TACTICS Anyone buying a car should do research and determine a number that they are willing to pay before visiting a dealership. I did this prior to visiting Koons Tysons Chevy Buick GMC. I am not desperate for a new vehicle so while my number is fair for the vehicle I am researching, it is admittedly low. I began the delicate dance of buying a used car with Jordan E. While he was a little over-eager nothing was truly alerting when we began. We eventually made it into the sales office and I made an offer. The offer was extremely low and I really did not expect much from him. He predictably came back with the sticker price. I attempted to get him (and the managers in the back) to come down from sticker at least a little bit, but they resisted. No problem. I left because the negotiations were obviously going nowhere. As I was having lunch my wife and I decided to raise my offer to try ending the always-frustrating search for a new car. The price I gave them was my max number I was willing to pay – $28,000 (fair, but admittedly low for the car I wanted). I understand that this is a tactical error in negotiating, but since I am not desperate and willing to walk away I gave it a shot. Jordan (and the manager) refused, remaining firm on sticker. I said that I understood, and hung up the phone, never intending to pursue any further. Later that night, I received a text that they could do $29,000. This was better, but still not my number so I refused and hung up. I then received a text asking for some of the research that I found to justify the fairness of my number. I obliged him with about five printouts of similar vehicles with prices supporting number. Up to this point there was no foul play. I was offering a low number and do not fault them for not accepting it. What happened next raised the flag. Jordan called me back. He said that they could do it at my number. I replied with surprise that that was good news, and attempted to reconfirm the price, $28,000 out the door. He said that he was unable to say the price over the phone as if it was an issue of national security (RED FLAG #1), then he said that all I need to do is return to the dealership to finalize the deal (RED FLAG #2). Now, I live a good distance away from the dealership and would have to miss out on work to seal this deal. My spidey-sense is also shrieking at his weird behavior. So I say that everything sounds great and I will come out as soon as I receive a purchase order via email. His entire demeanor changes at this point (RED FLAG #3). He begins to question the necessity of anything in writing (RED FLAG #4). I simply state that I will not waste my time to come all the way out there without some guarantee of the price promised. I get off the phone. Soon I receive a text stating that the Managers will only accept $29,000 (RED FLAG #5). This is a complete reversal from what was discussed on the phone. At this point, I am confused and upset. I call Jordan to give him an opportunity to explain his actions. He denies ever saying $28,000, which may technically be correct and keep him from officially violating any rules. However, he absolutely tried to lure me back into the dealership with the fraudulent acceptance of my offer. Jordan’s attempts to placate the situation were therefore unsuccessful, so I spoke with his manager, Bill S. Again, their explanation of the situation was underwhelming. Needless to say, I will not be purchasing a vehicle from Koons. I will find another vehicle at another dealership. I simply want to inform consumers so that they do not fall for this immoral, high-pressure sales tactic employed by Koons Tysons Chevy Buick GMC. More
by Jadenrilei
Employees Worked With
Bill Smith, Jordan Egan
February 25, 2016
Very, very pleasant experience! Absolutely had THE best Product Specialist, Arsalan Kuchikali! The entire staff was very attentive and did a fabulous job! Thank you for the great e Absolutely had THE best Product Specialist, Arsalan Kuchikali! The entire staff was very attentive and did a fabulous job! Thank you for the great experience.... More
by Sammie
Employees Worked With
Arsalan Kuchikali
February 25, 2016
Engine Service on my Buick Enclave Michael Kalman and his technicians in the Buick service department always do an amazing and thorough job. They are so accomodating with my work sched Michael Kalman and his technicians in the Buick service department always do an amazing and thorough job. They are so accomodating with my work schedule and every time ensure the repairs are perfect. Also the military discount is so appreciated, Bravo Zulu for another job well done. More
by Go Coast Guard
Employees Worked With
Michael Kalman
