
Koons Tysons Chevy Buick GMC
Vienna, VA
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Most unpleasant car buying experience in 30 years , this will be my first and last car purchase at Koons Tysons Chevy Buick GMC. The used car sales manager was Rude and disrespectful, he seemed to fo , this will be my first and last car purchase at Koons Tysons Chevy Buick GMC. The used car sales manager was Rude and disrespectful, he seemed to forget I was his customer. More
Installation of Exhaust / Servicing Vehicle Steve was remarkable. Not only is the guy very friendly, but he takes his job seriously. He took only a few hours to get my camaro both serviced and a Steve was remarkable. Not only is the guy very friendly, but he takes his job seriously. He took only a few hours to get my camaro both serviced and a part installed. Excellent Job Steve, I will be coming back to you each time. Very pleased with the time and professionalism. More
Excellent Customer Service We finally decided it was time to buy the pick-up truck of our dreams, and we found what we thought we wanted listed at a store an hour and a half awa We finally decided it was time to buy the pick-up truck of our dreams, and we found what we thought we wanted listed at a store an hour and a half away. The only problem was that we had a VERY tight schedule that week and there was no way we would make an hour and a half drive any time soon. I contacted Josh at Koons Chevrolet of Tysons and asked him about possibly having the truck transferred to the Tysons store. He was working to make that happen when the other store sold the truck, even though he had put a hold on it. Determined that I would not be disappointed, Josh searched his inventory--and the inventory of every Chevy dealer in the country, it seems, to try to find a truck that was exactly comparable. Ultimately what he found was one I liked even better in his own inventory. He came in on his day off, because the day was convenient to us, and we fell in love with our new Deep Ocean Blue Chevy Silverado ZL1 the moment we saw it. He was very thorough in explaining all of its features, and worked hard to get us the best price possible. We left later that night confident that we had purchased the right truck for us at the best price we could find. I would recommend Koons Chevrolet of Tysons Corner to anyone in the market for a Chevy--and if you need a truck, definitely ask for Josh! More
Go See Jimmy Jones in Service I have a 2015 Chevy Suburban with 141,000 miles. Jimmy Jones had been by service advisor at Koons from mile one, If you want to find the one guy who w I have a 2015 Chevy Suburban with 141,000 miles. Jimmy Jones had been by service advisor at Koons from mile one, If you want to find the one guy who will take honest care of you and your car make sure you see Jimmy. I rarely write reviews - but Jimmy and the Service Director at Koons deserve this. More
Good dealership....check them out Came to drive the Buick LaCrosse and Buick Regal. Met with a salesperson and went off to test the car. He went to great lengths to describe the LaCr Came to drive the Buick LaCrosse and Buick Regal. Met with a salesperson and went off to test the car. He went to great lengths to describe the LaCrosse down to the minutest detail. For someone who isn't a car novice, it wasn't what I needed. I asked a few questions, but really wanted to experience the car itself. I work in IT so I am very familiar with vehicle technology. I think that was overkill and really took away from me exploring the features of the car by myself. For the Regal, luckily features were about the same and he didn't find the same need to explain all of them. I still have one more car to test drive here, the Cascada and since its a convertible, I plan to return on a nice, spring day. If the salesmen tries to do the same explaining job, I plan to say something. If you are looking for Chevy/Buick/GMC, this is rated as one of the best dealerships in the region. I'd recommend giving it a try. More
disgruntled, miffed, exasperated I purchased a new car several years ago from Koons. I brought it back for repairs. It has taken four trips during rush hour traffic and my repairs s I purchased a new car several years ago from Koons. I brought it back for repairs. It has taken four trips during rush hour traffic and my repairs still are not done. You guys used to be good. I'll be buying my new car elsewhere. I've paid Koons Tysons thousands in repairs, enough to purchase a whole new second car. And the service tech had the nerve to ask "why don't you just purchase a new car." More
Service Maintenance I have used Koons for many years, both for the purchase of my cars and the maintenance of the cars. They have always been very reliable. Today was no I have used Koons for many years, both for the purchase of my cars and the maintenance of the cars. They have always been very reliable. Today was no exception. The service was completed timely and with my satisfaction. More
Fast easy and fun Trevor was great! My credit isn't that good. Trevor and his team helped me get in a brand new car! I really appreciate the dedication and hard work he Trevor was great! My credit isn't that good. Trevor and his team helped me get in a brand new car! I really appreciate the dedication and hard work he put in to make sure I was happy and satisfied! More
Purchase of New Auto Purchased a new Chevy Cruz. The customer service was very good especially in terms of learning how to use the Blue Tooth. The salesman was very comp Purchased a new Chevy Cruz. The customer service was very good especially in terms of learning how to use the Blue Tooth. The salesman was very competent. Bruce Branson More
Koons is an excellent dealership I am always happy with the service that I receive at Koons. Today I had regular service, plus a recall dealt with. I waited in the comfortable waiting I am always happy with the service that I receive at Koons. Today I had regular service, plus a recall dealt with. I waited in the comfortable waiting room and the service was completed in an hour and a half. More