Koons Tysons Chevy Buick GMC

Awful - one star rating is too high I purchased a used BMW from this dealership. I was promised and given a pink "WE OWE" you document for a 2nd key. A month later they said it was "ma I purchased a used BMW from this dealership. I was promised and given a pink "WE OWE" you document for a 2nd key. A month later they said it was "mailed out". They claim that it was lost by the USPS. KOONS did not have a tracking number since it was not shipped by FedEX , UPS, or certified mail so I would have to sign for it. Now I have to pay out of pocket for a 2nd key that I was promised. I've had the car for less than 30 days and driven it for roughly 500 miles and had AC issues. I took it to a real legitimate dealership for repairs it will cost $1,400++ for parts and labor. I reached out to KOONS management which didn't reply right away. They dragged their feet hoping the problem would go away. When they did reply, they would NOT honor their 30 Day Used car warranty. They will argue and put blame on others just to get out of being held liable for any damages. I'm not sure why they even have paper work such as warranties and '"we owe" you documents since KOONS does NOT honor any of these. I warn any potential customers to stay away. They are NOT a customer first focused dealership. I will never do business with this group ever again and I will pass the word, to anyone looking for a vehicle. DON'T BUY KOONS! More

Had part, got done fast! Koons GM Tysons has serviced my cars for the last 4 years. Latest service visit was typical: they had part, Service Dept was ready for me and I got ba Koons GM Tysons has serviced my cars for the last 4 years. Latest service visit was typical: they had part, Service Dept was ready for me and I got back on the road quick. I always ask for Service Rep Steve. He’s always informed, organized and friendly. Thanks, Steve! More

They cheat to me for price by destination charge twice. Advertised amount was already including destination charge but they added destination charge again in a separat for price by destination charge twice. Advertised amount was already including destination charge but they added destination charge again in a separate line. Also they do not cooperate with my refund request. When you buy car with this dealer, be careful on details and compare to advertised price . And my tempered plate was expired, but I still haven't received my plate yet. Never use this dealer. I Do not recommend. They are not honest More

LIes & Curses Went to finalize the purchase of a Chevy Bolt at Koons Chevy of Tyson's Corner, with cash. But they preferred abuse rather than making a sale.. Th Went to finalize the purchase of a Chevy Bolt at Koons Chevy of Tyson's Corner, with cash. But they preferred abuse rather than making a sale.. They tried the OFAC scam on me but failed. Then the usual delay-2-wear-u-down tactic. Hours later, down to the last 2 documents. Dealer insisted I sign a paper that stated I had to unconditionally return the vehicle to them any time they demanded it (a perverted version of what they call the 'MacArthur form'). This form is only to be used for financed transactions, and should state return only if the finance transaction fails. I crossed that section out and signed. Finance manager tore that up and demanded I sign only unaltered documents, trying to convince me that Koons 'wouldn't hold me to that section since it only applied to those who financed'. But he wouldnt put it in writing. Danger! Can see why they like the clause; it enables the Spot Delivery and Yo-yo scams. There was another document that I had similar problems with, and the manager pushed the final two docs at me again. I stood fast, and the closing manager said the sale was off. I walked after 3 hours. On the way to my rental car, the Sales Manager accosted me from across the parking lot. He: "Sir? Can I answer any questions?" Me: keep walking. He: "Hey, my salesman worked really hard on this deal. Is that how you treat people?" Me: "Is that how *you* treat people?" He: "Yeah! Keep walking xxxxxx!" I managed to reach my car and escaped the dealership. The GM contacted me later and offered no resolution; but tried to defend his staff's behavior. More

COUPON DECEPTION Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additional Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additionally, you can purchase GM parts at roughly half price compared to koons at gmpartsdirect.com and other sites. More

Most unpleasant car buying experience in 30 years , this will be my first and last car purchase at Koons Tysons Chevy Buick GMC. The used car sales manager was Rude and disrespectful, he seemed to fo , this will be my first and last car purchase at Koons Tysons Chevy Buick GMC. The used car sales manager was Rude and disrespectful, he seemed to forget I was his customer. More