Koons Tysons Chevy Buick GMC

Salesperson said my car included a 2nd key, it did not! watch out for these snakes! Their salesperson promised me the used vehicle i was purchasing included two keys but since i didn't get that in writing watch out for these snakes! Their salesperson promised me the used vehicle i was purchasing included two keys but since i didn't get that in writing they were like "sorry not our problem" when i complained that they only provided one key for me. I was left on the hook to buy the expensive 2nd key. More

My 2020 Chevrolet 1500 Sliverado LT 3.0l Durmax I bought my 2020 Sliverado from Joel Rodriguez at Koons and there was nothing about my experience that was wrong. The Sliverado I wanted they moved it I bought my 2020 Sliverado from Joel Rodriguez at Koons and there was nothing about my experience that was wrong. The Sliverado I wanted they moved it from another koons dealer for me with no cost to me and within a day. I was able to get the truck I wanted with very little effort to me. Joel was amazing and helpful even after I signed the papers, I highly recommend Joel is you are looking for your next Chevrolet or GMC. More

Worst customer service ever I spoke with someone about my Chevy 2017 Volt with all the extended warranties and i am my Carplay stopped working and I want to bring it in but they I spoke with someone about my Chevy 2017 Volt with all the extended warranties and i am my Carplay stopped working and I want to bring it in but they have no availability even after telling me that i should just come by and bring in the car. More

I am absolutely pleased with chevy. Their service department is amazing. They are quick, efficient, understanding of your time and reliable! The employees are willing to listen to you can compromise. department is amazing. They are quick, efficient, understanding of your time and reliable! The employees are willing to listen to you can compromise. They are excited to explain all concerns and are accommodating to your needs. Highly recommend! More

The sale and signature matters more than their credibility. While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales manager Ryan Thompson lost every ounce of credibility and trust in your business. And showed me the lack of honesty and professionalism that your company treats buyers with. I was in the final stages of signing paperwork on a 2020 Chevy Spark in Passion fruit color - when one of the staff was moving another customer's new SUV and backed into my (almost bought) new vehicle. Denting the car and scratching the tires. While I didn't see it, because I was signing paperwork, my family did. They saw the staff member reverse quickly, my car shake, and then others in the showroom all hurry outside. From there, the men outside brushed it off, started laughing and acted like there was no damage. Even after my family pointed out the obvious damage on the passenger side. Then not a single member of their team made an effort to alert me the brand new car I was about to sign a binding legal document for had just been damaged on their property, by their team. Thankfully my family, realizing what was happening, ran in to stop me. Ryan, who during the sale process was a "buddy-buddy-car-salesman," rushed over to pressure me to sign the paper immediately and told me he'd pop the dent out - "at no cost to you." Which, at that point, was an affront because technically I didn't own the car, I didn't damage the car, and without a SINGLE apology he brushed the incident off and told me I wouldn't have to pay for what HIS team did. I said I was not signing for a damaged and scratched 2020 vehicle and that I had no idea what axle damage an SUV could have done to that small of a car backing in quickly to the wheel area. He maintained it wasn't anything big and I just needed to finished the paperwork. As my mom tried to tell Ryan it was more than just the dent, Ryan stormed away and ignored her, when he came back he was red faced and angry and snapped at me that it wasn't his fault the car was parked where it was. Still, no apology and at that point we were more than 2 hours into the buying process. Earl tried to calm everyone down and assured me he would find another car - Ryan told me it "was in my ballpark now" and walked off. For a moment I considered waiting for them to find another car, but then I thought about what happened and how dishonest the team (except Earl) is and how that type of behavior is what I would have signed on to for the warranty of the vehicle. How would I know if during an oil change my car was damaged and their team tried to blame me? Koons showed me the sale and signature was worth more than the credibility of their company. I am confident without a doubt that Ryan and his team would have let me drive a brand new 2020 car, dented and scratched, off the lot and hoped I not see it until there was deniability on their part. And ONLY because my family saw the incident was I able to stop the sale and protect my investment. The entire Koons team and name should be ashamed of this shady pushy business behavior. While they may have had a good laugh at the incident at the time; selling $1 worth, let alone thousands of dollars worth of damaged goods to an unknowing customer is deceitful and no laughing matter. To add insult to the matter, as I sat in my car trying to switch my insurance back to my trade in - a group of the entire (except for receptionist) team of men stood in the window and stared at me until I left. Which for a young woman who was already shaken by the whole car buying process was intimidating and aggressive. I hope Koons is able to help their staff understand why this situation was handled in the worst possible way - and hopefully never treat another customer with the same disrespect and crooked behavior in the future. More

Poor Sales staff There is one thing to be energetic about obtaining a sale and other to simply be pushy, which is what these guys are. They obviously do not invest mu There is one thing to be energetic about obtaining a sale and other to simply be pushy, which is what these guys are. They obviously do not invest much in training their staff and from what I found, the working environment there adds to the abysmal mood and demeanor of these people. There are no apparent mitigating factors that anyone should consider to deal with these people with regard to anything. More

2500hd purchase Ken Bosman I was on a search for a new 2500hd truck.Ken Bosman spent time with me over the phone even when he was not on duty.He made sure he found me the truck I was on a search for a new 2500hd truck.Ken Bosman spent time with me over the phone even when he was not on duty.He made sure he found me the truck that I was looking for.The truck took a month to find but Ken made it happen.Great buying experience.Had a issue with getting my WE OWE You contract settled with some body damage. But it eventually was settled.Thanks again Ken for taking the time after the sale to explain all the gadgets in the truck and help setup the OnStar More

Aggressive! Possibly Sells Contact Info to Spammers? I sent an inquiry about a vehicle via cars.com and immediately regretted it. I started receiving multiple emails, texts, and phone calls every day fr I sent an inquiry about a vehicle via cars.com and immediately regretted it. I started receiving multiple emails, texts, and phone calls every day from a variety of sales staff. I tried using the unsubscribe button in several emails, but that had no effect. I finally answered the phone and told the representative that I already found a vehicle and was no longer interested. Shortly thereafter I started receiving a higher volume of unrelated spam calls for car insurance, etc. A coincidence? Possibly... More

Unreliable-Charge for work not done-Fake Maintenance Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Oil filter never changed after 3 times in for changes (have proof)! Lie to customers (not just me-Friends too). GM Warranty service charged to GM for work they never performed. STAY AWAY! More

DO NOT GO HERE To start off, this dealership is just horrible. The finance guys and managers have no clue what they are doing. They had me write the so called “wrong To start off, this dealership is just horrible. The finance guys and managers have no clue what they are doing. They had me write the so called “wrong amount” on the check and then 2 days later after i left called me and my bank stating i wrote the wrong amount. Why would i write a different amount when the guy is clearly standing right in front of me? He was so busy trying to sell an extra warranty that he xxxxed his own job up. Now, they are keeping our trade in vehicle captive, not giving us the new car title and calling my bank telling them to double my interest rate because THEY told me the wrong amount. It is requiring me to fill out a new auto loan application and fill the paperwork out all over again. They literally hooked us in and threatened to not give us the title of the car that we bought. They waited until the check cleared through my bank to make sure that we could not go else where after the check was written. DO NOT make our mistake. They will drag you down and hold you there. I would much rather have our old vehicle back and go to a better dealership down the street. Take my word for it and the other people who have had issues shopping here. You can do much better somewhere else. They could careless about the customers. More