Koons Tysons Chevy Buick GMC

This past week I bought a used Jeep Grand Cherokee. Overall everything seemed great and I had a preappeoval. Walked in with it and the car was awesome and the sale overall was ok. I did catch them runn Overall everything seemed great and I had a preappeoval. Walked in with it and the car was awesome and the sale overall was ok. I did catch them running my credit with banks I did not authorize them too. I told them only to run the one I was preapproved with. Their response was they were trying to get me a better deal. Got the car and everything seemed good. Even a warranty for repairs. 2 days later issues appeared. I noticed the tire pressure dropping to 19 psi. Took it in and was told there is a slow leak due to a nail and I would have to buy a new tire to replace it and the warranty doesn’t cover it. Not cool since I just had it for 2 days. They also showed me service records that I was not shown at the sale. Apparently a couple mechanical parts were replaced and this is a vehicle with 30k miles. One report said there was issues with pumping gas. They also told me a tire had been patched and the windshield replaced. I was shocked since they should have told me this with the car fax but that was clean with no repairs according to them. It also turned out that they did not have the tire in stock so I had to come back Saturday when they would. They scheduled me for a 1 pm appointment. Ok all should be good. After 1.5 hours of waiting I asked what’s the status. They said they just found the tire. I am wondering why they scheduled this time and took so long to get a tire. Another issue is they only gave us one key. So I asked for a new one. They claimed the fob is around 200 plus and the metal piece is 70 and a 70 programming fee. This is insane! I have found the key at many places for 50 to 70 and most dealers charge 75 for programming so I expected maybe 150 tops, not 400. I highly advise to think twice about this place. This experience has been really bad and I am never getting my Jeep serviced with them again after this experience. Nor will I be buying another car from them. Other things that I noticed were the following: the lack of masks and social distancing during Covid-19. Many employees were not respecting the rules set in place by wearing a mask or maintaining 6 feet distance. The only one who did that well was the main manager I worked with for sales. More

awful just awful salesman I've brought numerous cars from Koons in the past few years. However, this is was the worse experience I had with a car salesman. Barkary Darbo is the I've brought numerous cars from Koons in the past few years. However, this is was the worse experience I had with a car salesman. Barkary Darbo is the worst salesman I've dealt with. my wife and I decided to go to the dealership appx January 2020 to see if we like the new 2020 chevy traverse. upon arriving my wife and I walked across the dealer as we parked on the road with our car. As we were walking, Barkary jumped out of a car and approached us about what we were there for. It was getting dark and it was quite alarming considering this man was parking a car and didn't shut off the engine and ran towards us like a pit bull. we explained what we were looking for in a car and what we wanted. We also explained we had a trade and had negative equity in the car and what our goals were for that car. we told him that we weren't gonna put any negative equity into the new car. Before I could tell this man that I had a substantial down payment to put towards whatever the trade was gonna give me. Barary decided to tell me that my car wasn't worth much and im gonna have negative equity in my new car. I felt that this man was putting me and my wife down and thought we weren't serious buyers and basically going through the motions of getting me out the door from that point on. Barkary fuss and argue with me the whole time we were at the dealership ultimately we left that day. and through emails to the internet manager, we stated we loved the dealership however we didn't want barkary as our salesman. we came back another day and finished the process with barkary ( i assume that someone talked to him) we didn't trade our car into KOONS we ended up selling our car to carmax a week or so later which was another process I didn't wanna go through but I'm glad that I did. CarMax gave me more for my trade I love Koons as a car dealership. I purchased my 2019 dodge charger there and my wife will purchase her 2020 chevy traverse here as well. we plan on buying in the future from KOONS however if that's gonna be the treatment next time. KOONS will loose good loyal customers More

Overdue Bad Review! I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack i I am writing this review because I do not like audacious behavior. Koons Tysons Corner GMC are just that; audacious. They are also dishonest, lack integrity, and only want your money. In 2018 I purchased a 2018 GMC Sierra pick up truck from them. It came with the Denali trim which included 22” wheels and tires. It is a very good truck. It was at least until I took it over the road on long trips. It was after the first trip I noticed a distinct vibration. It was not prominent, but I could feel it. I chocked it up to road imperfections as it was not consistent. After the second trip, the vibrations were very consistent and more noticeable. During this time period, my truck had been involved in two accidents which I had repaired at Koons Tysons Corner GMC. Both were damages to the exterior of the vehicle. In 2019, I had had enough of the vibrations and took it in for service and repair to get rid of the vibrations. Between February to July of 2019, I was back and forth to this dealership. They had my truck for days, even weeks at a time. On several occasions, a tire was replaced. At least two wheels were replaced that I remember (I do have all of the service records). But the one that really got me was when they said that my drive shaft had been damaged and that was the cause of all the vibrations. That was not covered under any warranty that I had, they claimed. So, I paid for that. The vibrations persisted. One of my last trips to retrieve my truck after an alleged repair proved pivotal. Upon inspecting my vehicle before leaving, I discovered new damages to the exterior. I of course pointed this out to the staff and demanded they repair it. In the meantime, I took my vehicle home for the weekend. While home, I reviewed videos from my dash cam. I discovered a series of videos that left me furious and flabbergasted. The video showed their technicians using my truck for sport. They would speed around their parking lot listening to my custom exhaust. They would joy ride around the business park that the dealership is connected to. They would sit idle with the engine running while conversing with one another. I even watched as they discovered damages that they caused and quite audible say, “I feel sorry for this guy…xxxx it!” These videos blew my mind. Having watched this horrible videos, I decided to inspect the damaged drive shaft which I retrieved upon repair. I discovered that the damage could not have been caused by me during driving. There is a perfectly straight crease/impression in the shaft. There are no abrasions. Just a straight crease. I had a friend look at it for a second opinion. He was more mechanically inclined than I having rebuilt engines and had done much more automotive work than myself. He agreed that the damage could not have been caused while driving as the dealership insisted. Instead, this damage was likely caused by their technician who either dropped it on a hard edged object, or, dropped or hit it with a hard edged object. When I took my truck back for repair of the damages they caused, I also requested a refund for the drive shaft which they damaged and charged me to repair. I also requested a refund for a repair of a stem which I paid for that was covered under my “Road Hazard” warranty. They only repaired the exterior damages that they had recently caused. They insisted that they were not the cause or liable to refund me for anything. I cut ties with Koons Tysons Corner GMC, Koons in general. I purchased after-market wheels and tires for my truck. It no longer vibrates! They knew all along that those wheels and tires causes their vehicles to vibrate. Their own technician is on dash cam saying that GMC had a bad batch of tires and still put them on their vehicles. Months later, I began receiving letters from them for service. They then became bold enough to call. They have the audacity to call me after ripping me off because they refused to take responsibility for a factory, and /or dealer flaw. They could simply have done what I eventually did, and replaced my wheels and tires with completely different ones. I would have been satisfied. They chose to revisit the same source of the problem so that they could have an endless repair to draw money from either myself or my Road Hazard warranty. I will not do business with Koons in any capacity so they can keep all of their offers. They even had the nerve to send me offers to purchase a new vehicle. They are both insane and audacious. Perhaps one condition causes the other with them. Nonetheless, I will not be visiting them again. I will not endorse their dealership to either buy or especially to repair a vehicle under any circumstances. Perhaps if they give you a vehicle and offer free repairs under any all circumstances it may be worth it. Short of that, Koons Tysons Corner is awful. I have the videos to prove it. They do a great disservice to those who “buy American”!T More

I recently purchased a used car about 2weeks ago and my tire had 2 bubbles in it I contact the dealership and my salesperson they was telling me I had to buy a tire but I brought the car like that would've tire had 2 bubbles in it I contact the dealership and my salesperson they was telling me I had to buy a tire but I brought the car like that would've thought they would have replace my tire but they wouldn't bad service and for safety reasons I'll stay at ourismans like I been doin More

I recently purchased a used car from Tyson’s-Koons and the window sticker says two keys for the 2017 Chevy sonic. As I was leaving the salesman gave me one key fob. He said the car only had one key fob bu the window sticker says two keys for the 2017 Chevy sonic. As I was leaving the salesman gave me one key fob. He said the car only had one key fob but the window sticker says two.im going to reach out to corporate. More

Salesperson said my car included a 2nd key, it did not! watch out for these snakes! Their salesperson promised me the used vehicle i was purchasing included two keys but since i didn't get that in writing watch out for these snakes! Their salesperson promised me the used vehicle i was purchasing included two keys but since i didn't get that in writing they were like "sorry not our problem" when i complained that they only provided one key for me. I was left on the hook to buy the expensive 2nd key. More

My 2020 Chevrolet 1500 Sliverado LT 3.0l Durmax I bought my 2020 Sliverado from Joel Rodriguez at Koons and there was nothing about my experience that was wrong. The Sliverado I wanted they moved it I bought my 2020 Sliverado from Joel Rodriguez at Koons and there was nothing about my experience that was wrong. The Sliverado I wanted they moved it from another koons dealer for me with no cost to me and within a day. I was able to get the truck I wanted with very little effort to me. Joel was amazing and helpful even after I signed the papers, I highly recommend Joel is you are looking for your next Chevrolet or GMC. More

Worst customer service ever I spoke with someone about my Chevy 2017 Volt with all the extended warranties and i am my Carplay stopped working and I want to bring it in but they I spoke with someone about my Chevy 2017 Volt with all the extended warranties and i am my Carplay stopped working and I want to bring it in but they have no availability even after telling me that i should just come by and bring in the car. More

I am absolutely pleased with chevy. Their service department is amazing. They are quick, efficient, understanding of your time and reliable! The employees are willing to listen to you can compromise. department is amazing. They are quick, efficient, understanding of your time and reliable! The employees are willing to listen to you can compromise. They are excited to explain all concerns and are accommodating to your needs. Highly recommend! More

The sale and signature matters more than their credibility. While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales manager Ryan Thompson lost every ounce of credibility and trust in your business. And showed me the lack of honesty and professionalism that your company treats buyers with. I was in the final stages of signing paperwork on a 2020 Chevy Spark in Passion fruit color - when one of the staff was moving another customer's new SUV and backed into my (almost bought) new vehicle. Denting the car and scratching the tires. While I didn't see it, because I was signing paperwork, my family did. They saw the staff member reverse quickly, my car shake, and then others in the showroom all hurry outside. From there, the men outside brushed it off, started laughing and acted like there was no damage. Even after my family pointed out the obvious damage on the passenger side. Then not a single member of their team made an effort to alert me the brand new car I was about to sign a binding legal document for had just been damaged on their property, by their team. Thankfully my family, realizing what was happening, ran in to stop me. Ryan, who during the sale process was a "buddy-buddy-car-salesman," rushed over to pressure me to sign the paper immediately and told me he'd pop the dent out - "at no cost to you." Which, at that point, was an affront because technically I didn't own the car, I didn't damage the car, and without a SINGLE apology he brushed the incident off and told me I wouldn't have to pay for what HIS team did. I said I was not signing for a damaged and scratched 2020 vehicle and that I had no idea what axle damage an SUV could have done to that small of a car backing in quickly to the wheel area. He maintained it wasn't anything big and I just needed to finished the paperwork. As my mom tried to tell Ryan it was more than just the dent, Ryan stormed away and ignored her, when he came back he was red faced and angry and snapped at me that it wasn't his fault the car was parked where it was. Still, no apology and at that point we were more than 2 hours into the buying process. Earl tried to calm everyone down and assured me he would find another car - Ryan told me it "was in my ballpark now" and walked off. For a moment I considered waiting for them to find another car, but then I thought about what happened and how dishonest the team (except Earl) is and how that type of behavior is what I would have signed on to for the warranty of the vehicle. How would I know if during an oil change my car was damaged and their team tried to blame me? Koons showed me the sale and signature was worth more than the credibility of their company. I am confident without a doubt that Ryan and his team would have let me drive a brand new 2020 car, dented and scratched, off the lot and hoped I not see it until there was deniability on their part. And ONLY because my family saw the incident was I able to stop the sale and protect my investment. The entire Koons team and name should be ashamed of this shady pushy business behavior. While they may have had a good laugh at the incident at the time; selling $1 worth, let alone thousands of dollars worth of damaged goods to an unknowing customer is deceitful and no laughing matter. To add insult to the matter, as I sat in my car trying to switch my insurance back to my trade in - a group of the entire (except for receptionist) team of men stood in the window and stared at me until I left. Which for a young woman who was already shaken by the whole car buying process was intimidating and aggressive. I hope Koons is able to help their staff understand why this situation was handled in the worst possible way - and hopefully never treat another customer with the same disrespect and crooked behavior in the future. More