Koons Tysons Chevy Buick GMC

Mr Bill Appel was professional, efficient, and courteous. He kept me updated on the service time and informed me immediately when all work was completed. He kept me updated on the service time and informed me immediately when all work was completed. More

I drove 4 hours to look at a pre-owned truck that I found on their website. The salesman, Kevin Martinez, was great. He was straight forward with me, no typical salesman BS, and was easy to keep a conversati on their website. The salesman, Kevin Martinez, was great. He was straight forward with me, no typical salesman BS, and was easy to keep a conversation with. I was very surprised to see that a dent was fixed on the front bumper and painted before I got there, and their service center replaced all 4 rotors and brakes and did an oil change. I was so happy with my experience here, that 2 days later I drove another 4 hours back to Koons with my wife, and we financed her a brand new vehicle. I asked for Kevin, and he was outstanding. My wife didn't know exactly what she wanted, and ended up test driving 4 different vehicles. We spent a total of 7 hours there, and Kevin's patience was impressive. I highly recommend Koons, and I definitely recommend Kevin as a salesman. More

Great service. Went in for 75k service and was a good experience. Carlos was very responsive and fully answered all my concerns during my visit. Will definitely recommend. experience. Carlos was very responsive and fully answered all my concerns during my visit. Will definitely recommend. More

Koons GMC has great staff and salesmen that are not pushy. They understand your needs and are very patient with the customer. Service was awesome!! pushy. They understand your needs and are very patient with the customer. Service was awesome!! More

I v'e had three vehicles serviced at this shop, and they have taken great care of me every time!! Thanks for your great work and recommendations! have taken great care of me every time!! Thanks for your great work and recommendations! More

Finance manager claims he is 1 of 6 people in the country who can calculate a lease by hand, and every online lease calculator, and even my own manual calculations, are always off by $70-$100/mo. Seriously? who can calculate a lease by hand, and every online lease calculator, and even my own manual calculations, are always off by $70-$100/mo. Seriously? You ever hear the saying if EVERYONE is wrong but you, maybe you are the one who is wrong? AND, he refused to show me his calculations so I could find his mistake. Crazy! More

Great service as always - Carlos and the Koons team always provide courteous and professional service that I trust. My vehicle was purchased here and always serviced here for that reason. always provide courteous and professional service that I trust. My vehicle was purchased here and always serviced here for that reason. More

Everything was done promptly and properly. Always appreciate Koons not trying to sell me service I don’t need. My 2013 Buick Reg is still doing well, thanks to Koons’ maintenance. appreciate Koons not trying to sell me service I don’t need. My 2013 Buick Reg is still doing well, thanks to Koons’ maintenance. More

We test drove some cars and found one I liked. But as we went in, we stated that we wanted a break down before we signed anything. They talked to us like we were stupid, left us alone for 30 minutes several went in, we stated that we wanted a break down before we signed anything. They talked to us like we were stupid, left us alone for 30 minutes several times (totaled to over an hour and a half), lied about payments, and the finance guy literally laughed in my face when we said we didn’t want GAP. They were awful. Then they called us as we left to “sweeten” the deal and I stated that I felt we were disrespected the whole time so I rather spend my money somewhere else. He tried to explain math to me (because math is hard...) and told me to “calm down” and not use “fowl language.” Jokes of an establishment. More

I’m looking for a ZL1 and the individual I worked with clearly couldn’t be more dispassionate about his work. He’s not engaging, and when he does, his emails are binary. Other dealers are more engaged, w clearly couldn’t be more dispassionate about his work. He’s not engaging, and when he does, his emails are binary. Other dealers are more engaged, willing to do more virtually during COVID, and are priced far better. I’d not seen the reviews on here before is started chatting with them but now I get it. Go elsewhere. More