Koons Tysons Chevy Buick GMC

Buyer beware! This has to be the shadiest business operation. While we eventually closed the deal, the up selling and forced credit application was awful. operation. While we eventually closed the deal, the up selling and forced credit application was awful. More

I had been looking for the right deal on a used truck for about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from negotiations. I appreciated Bakary and (sales manager) Ryan taking the time to talk about the Koon's pricing, the Market research, and allowing me and my family the time to evaluate if this truck was right for us. Overall, the purchasing and financing process was very quick and pressure-free. The only negative I have to offer is that after I shook hands on the deal with these two, the General Sales Manager came over and plainly told me that the price I agreed on with the other two was not going to happen (a nominal amount of about $100 off). He added that he didn't need my business to make a profit on the truck, he could make more at auction. I thought it was unprofessional that he took away the other two's authority/autonomy in front of a customer. If it hadn't been for Bakary and Ryan's professionalism throughout the course of the visit, I would have left. Ultimately, I made up the difference and got a great truck. More

I was very pleased with my service at Koons Chevy. My contact, Donnavan was very pleasant and efficient and kept me updated on the service progress as well checking for my comfort while I waited. Upon c contact, Donnavan was very pleasant and efficient and kept me updated on the service progress as well checking for my comfort while I waited. Upon checkout, the staff was also pleasant . More

Great customer service and support. Staff was professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. More

I had my 2015 Yukon Denali towed in to GMC in Vienna. It started to sputter then just shut off. I paid $3200 to have the gaskets and rod replaced on the vehicle. I live in Woodbridge and barely made it hom started to sputter then just shut off. I paid $3200 to have the gaskets and rod replaced on the vehicle. I live in Woodbridge and barely made it home on the drive as I began to experience the same issues. I have complained about this four previous times as I have had to have the vehicle towed in several times before. I paid $84,000 for the vehicle in 2015 and I am walking today waiting on service center to return my call. The vehicle has not been repaired and I am currently out of $3200 with no response from the dealer. More

Communications were excellent and the car was fixed properly and promptly. Because the repair was expensive and they had to keep the car overnight they comped me a nice loaner car. Carlos in service di properly and promptly. Because the repair was expensive and they had to keep the car overnight they comped me a nice loaner car. Carlos in service did a great job keeping me up to date with the repair. More

This dealership is DISHONEST. Advertised internet price is not the price they offered after we test drove the car. We even confirmed the price with the salesman before we drove the hour to get to Vienna. A is not the price they offered after we test drove the car. We even confirmed the price with the salesman before we drove the hour to get to Vienna. After the test drive and we sat down to buy the car we were told by the salesman and Manger that they could not give us the Advertised internet price and they were working on removing it, which is a lie. They tried to sell us the vehicle for $2500 over the advertised price and charge a $1200 destination fee to boot plus some sort of $700 protection plan. I am reporting this dealership to the FTC and will never buy a car from Koons again. More

Anthony was very professional and helpful. He made it a very pleasant buying experience and stayed late after closing time to make sure we got everything done. Good person. very pleasant buying experience and stayed late after closing time to make sure we got everything done. Good person. More

Always reliable, always fair. I would recommend Koons at any time. Hamza Royer was the best. He was able to do whatever necessary to help. any time. Hamza Royer was the best. He was able to do whatever necessary to help. More

Nice and clean facility. Friendly people. We worked with Henry Doperak. He is very knowledgeable and friendly. We enjoyed working with him and had a great experience. Henry Doperak. He is very knowledgeable and friendly. We enjoyed working with him and had a great experience. More