Koons Tysons Chevy Buick GMC

As a car buyer on the market, I recently had the worst experience at Koons Tysons. I was in touch with Kevin, who was nice and helpful. After that he mentioned that I needed to connect to Nick Palko for m experience at Koons Tysons. I was in touch with Kevin, who was nice and helpful. After that he mentioned that I needed to connect to Nick Palko for my finances and to close the deal, which I did. I'm very particular about how much I want to put for down payment and finance. He didn't really even give me much info, and started rushing through signatures without telling me what's going on. I said NO to extended warranty, and he still kept messing with my payments until he said it should work for me. I did not want it, he did not take my no for an answer. I was so shocked that I was being forced to sign up for this warranty. He also said too bad you can't change anything this is all sent to the bank now. I called him to clear things up then he told me that I have to wait 60 days to cancel, and my payment won't change. I read that the warranty costs $2300 on top of the loan amount so I'm aware of what's happening. I also noticed they lied on the credit application, increased my income and time with my company. I didn't even get much info on what was happening and then he was just happy to get rid of me and close his deal. He did not want to make me happy with my purchase or care at all. This was horrifying, the whole experience More

We have always had great service here - goin on 30 yrs. . People there are great. Bill Appel is the service manager you want. Overall experience is excellent. People there are great. Bill Appel is the service manager you want. Overall experience is excellent. More

I was pleased with the sevice of my vehicle.When the power shut down my sevice advisor Carlos inform me that the power would be back on shortly.He provided good customer service.When i went to pay for m power shut down my sevice advisor Carlos inform me that the power would be back on shortly.He provided good customer service.When i went to pay for my bill the ladies were very friendly. More

She didn’t explain how the truck works bad she knows nothing about cars or trucks she needs training. I bought 2 vehicles last year salesman was excellent unfortunately he no longer works there nothing about cars or trucks she needs training. I bought 2 vehicles last year salesman was excellent unfortunately he no longer works there More

I have been a customer for over 10 years. Always great service, and a great experience. They are willing to go above and beyond to get the job done. service, and a great experience. They are willing to go above and beyond to get the job done. More

Very satisfied with the service department and the representatives. The service department in the dealership is excellent. Every representative was very professional and helped to resolve the car prob representatives. The service department in the dealership is excellent. Every representative was very professional and helped to resolve the car problem or for a needed regular maintenance service. Last few times I have worked with the representative Jimmy Jones. He has provided an excellent service. I will not hesitate to take my car to the dealership in future. More

Buyer beware! This has to be the shadiest business operation. While we eventually closed the deal, the up selling and forced credit application was awful. operation. While we eventually closed the deal, the up selling and forced credit application was awful. More

I had been looking for the right deal on a used truck for about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from about a month when I walked into Koons Tysons. Previously, I had been to several dealerships whose 'games' and tactics were enough to walk away from negotiations. I appreciated Bakary and (sales manager) Ryan taking the time to talk about the Koon's pricing, the Market research, and allowing me and my family the time to evaluate if this truck was right for us. Overall, the purchasing and financing process was very quick and pressure-free. The only negative I have to offer is that after I shook hands on the deal with these two, the General Sales Manager came over and plainly told me that the price I agreed on with the other two was not going to happen (a nominal amount of about $100 off). He added that he didn't need my business to make a profit on the truck, he could make more at auction. I thought it was unprofessional that he took away the other two's authority/autonomy in front of a customer. If it hadn't been for Bakary and Ryan's professionalism throughout the course of the visit, I would have left. Ultimately, I made up the difference and got a great truck. More

I was very pleased with my service at Koons Chevy. My contact, Donnavan was very pleasant and efficient and kept me updated on the service progress as well checking for my comfort while I waited. Upon c contact, Donnavan was very pleasant and efficient and kept me updated on the service progress as well checking for my comfort while I waited. Upon checkout, the staff was also pleasant . More

Great customer service and support. Staff was professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. More