Koons Tysons Chevy Buick GMC

Dropped vehicle off in the evening and Jimmy checked me in. Next morning at 7:15 am Carlos texted to let me know my vehicle was in the shop and they would provide status. The suspected road damage turned o in. Next morning at 7:15 am Carlos texted to let me know my vehicle was in the shop and they would provide status. The suspected road damage turned out not to be any damage, I had hit what looked like a pipe in the road. Also had the first line / oil service done, new vehicle. Ready in less than two hours, super service and advice from Carlos. More

Bill was informative, honest, and I appreciated his timely follow up. Would recommend him to others. timely follow up. Would recommend him to others. More

Unfortunately my experience was not good. The service was done but the tech didn’t clean up, there was oil spilled on the valve cover and greasy hand stains on the front fenders and driver side door. As a Co done but the tech didn’t clean up, there was oil spilled on the valve cover and greasy hand stains on the front fenders and driver side door. As a Corvette owner I keep my car spotless, you can eat off the engine. I tried calling the service manager but got no answer. I have 3 other cars, a Toyota that I have serviced at Ourisman and the vehicle is returned spotless inside and out and hand washed. The same for my Mercedes which is serviced by HBL. My VW is serviced by Jiffy Lube and they always do a good job. After spending $1200 the least they can do is CLEAN UP. More

Great service! Timely communications kept me informed throughout! Far better than my experience at the other GMC dealer in Alexandria throughout! Far better than my experience at the other GMC dealer in Alexandria More

@GM @TAKATAAirbagRecall General Motors Koons Tysons Chevy Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later wh Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later while driving out of state the Service Airbag message shows up on my dash. Now, Koons of Tysons are trying to deny their service caused this error. The dealership in TX wants almost $150 to diagnose. They said if the error is not caused by the recall work, they would charge me the $150. I know they are going to fix Koon’s screwup and then blame the problem on something else, and charge me. DO NOT buy or take your car to Koon’s of Tysons for service. They are really nice when you schedule and bring your car in, but rude as xxxx when they don’t do the work right and you want them to fix. I bought the Tahoe used 3 years ago and never got this error until AFTER taking it in for recall work. This problem is 💯 from the recall work Koons did. I guess that’s why GM is aka, Government Motors. I try to buy American (first car was a Jeep), but this is why my next car is going to be a foreign manufacturer. Never had this type of service issues when we had the Kia or Honda. More

Koons’ service is great. They are courteous and knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I wi knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I will happily drive there for my service because they have demonstrated that I am an important customer. More

Outstanding experience. Valet pickup was very convenient. Great and timely communication about about needed repairs. Vehicle returned in great working order. Great and timely communication about about needed repairs. Vehicle returned in great working order. More

Reps are informative and very helpful kept me up to date on all services required with cost included I usually go through Donovan, but Carlos assisted during the early morning hours on all services required with cost included I usually go through Donovan, but Carlos assisted during the early morning hours More

Johnathan gave us terrific service and personal attention when we brought our Dinali in last week. Very much appreciated, John Merrigan when we brought our Dinali in last week. Very much appreciated, John Merrigan More

I recently purchased a used GMC Acadia from this dealership. The salesmen Louai was great and the team was very professional. The price was aggressive and fair and their financing was able to beat m dealership. The salesmen Louai was great and the team was very professional. The price was aggressive and fair and their financing was able to beat my credit union which sealed the deal. Overall it was a good experience. More