Koons Tysons Chevy Buick GMC

Great service department for GMC. Very knowledge and helpful. They keep you posted on each step of your service. Very knowledge and helpful. They keep you posted on each step of your service. More

I walked into this dealership looking to a New truck. Everything was great until we got into the finance office. I told them I had a pre-approval with my bank and the finance manager convinced me to fina Everything was great until we got into the finance office. I told them I had a pre-approval with my bank and the finance manager convinced me to finance with them because they had a lower rate for me, I accepted the offer, then, Alvaro (The Finance Director) went over the optional add on’s. I stated to him I don’t want anything but GAP insurance. He was very persistent. After declining everything, he said he got an even lower rate and he started pushing these warranties again. I told him I am not interested in anything but the gap. finally, he let me go. For some reason my payments went up instead of being lower since he got me a “lower rate” he said the reason it went up was because of the GAP cost. He also told he me Gap covers oil changes. Why lie to my face and tell me GAP covers oil changes?? I’m sure it is illegal in the state of Virginia or any state in the US to forcefully sell packages to clients without them knowing. I left unhappy because I was not sure how GAP of $550 raised my payment 45 dollars more a month. I did not take delivery of the vehicle because I was unsure, and I knew Alvaro was not telling me the truth. When I got home, I went over the contract and the buyers order with my sister-in-law, to my surprise Alvaro had added a VEHCILE SERVICE CONTRACT AND A MAINTENANCE PACKAGE, two products that I told him I did not want over ten times from the very start. On Monday the 21st, I went to the dealership to have them change the contract without the products, and remember, I didn’t even take the car home. when we asked for the finance director (Alvaro) they told us he was on his way, then all the sudden another finance manager came to tell us he was on vacation. I told him all I wanted was to change my contract without those two products they didn’t tell me about. He said they couldn’t change the contract because it was already sent to the bank and there was nothing they could do about it. So, I asked to speak to the finance director, we got him on the phone and told my sister-in-law to talk to him because I was way too upset to interact with him. He told my sister-in-law he will not change the contract and he does not care if we walk away from the deal, he also mentioned he’s been running the store for 15 years and nobody tells him what to do. After such a bad experience with this guy, I wanted to speak to the GM, which he never showed up instead they told us to speak to the GSM (Tariq) As soon as we asked to talk to him, he went off on my sister-in-law in the showroom without even knowing why we were there, very rude and raising his voice at us in the showroom. Then when I explained to him what had happened, he said his finance team was wrong for telling us they couldn’t change the contract and he said he could fix it. At this point I was furious with such poor customer services after they lied to me and put extra stuff on my contract without even knowing. I didn’t even argue the price of the car or anything, but they decided to treat me poorly after buying cars from them. this was the worst experience ever with almost the whole dealership except my salesperson Michael, he was great. The GM never showed up after I asked to speak with him. BUYERS BE AWARE, THIS WILL BE THE LAST TIME I BUY A CAR FROM THIS DEALERSHIP. More

Great service got me in-and-out the same day. Donovan is a good service writer. Donovan is a good service writer. More

Koons stands behind their car service. ..is prompt in keeping their appointments...pays attention to problems and remedies them...has top notch customer service!! ..is prompt in keeping their appointments...pays attention to problems and remedies them...has top notch customer service!! More

The service department is really good dealing with problems and keeping you informed about the solutions and progress problems and keeping you informed about the solutions and progress More

The real deal clean dealership they have accurate diagnostics and you outta go get your car checked there. diagnostics and you outta go get your car checked there. More

Great experience. From reception to claiming my clean car. Staff was very professional and polite From reception to claiming my clean car. Staff was very professional and polite More

I only bring my SUV’s to Jonathan- Tyson GMC. Best service and integrity. I strongly recommend as your advisor. Best service and integrity. I strongly recommend as your advisor. More

Excellent service. Carlos Candia did a great job keeping me informed. They did everything they said they would. The total cost was exactly what he said it would be. Carlos Candia did a great job keeping me informed. They did everything they said they would. The total cost was exactly what he said it would be. More

Great communication during the entire process! Picked up and dropped off in the time promised and the level of customer service is top notch.. Picked up and dropped off in the time promised and the level of customer service is top notch.. More