Koons Tysons Chevy Buick GMC

Unable to resolve problem. Request to replace parts to “try” to find problem. When that didn’t work, fabricated a “code” to justify their incompetence. Request to replace parts to “try” to find problem. When that didn’t work, fabricated a “code” to justify their incompetence. More

Dependable, great follow-up, and customer focused. Satisfied with the car-buying process. Earned my return business. Satisfied with the car-buying process. Earned my return business. More

Sales and finance good. Follow up poor. We had to call 3 days before the paper tags expired. We talked to a sales manager about getting a second key. He said he would reach Follow up poor. We had to call 3 days before the paper tags expired. We talked to a sales manager about getting a second key. He said he would reach out to prior owner. A week later we called again and left a message with sales manager and offered to buy a key ANF fob if they could program it. We had not heard anything in over 2 weeks. Poor More

Service manager Bill was very responsive and got the issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was bac issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was back on the road quickly. I would highly recommend Bill and his team at Koons Tysons Buick Chevrolet. More

Kevin was our sales rep and was most patient, helpful, and knowledgeable. We are delighted with the car and with our buying experience. and knowledgeable. We are delighted with the car and with our buying experience. More

Anthony was a pleasure to work with and the experience was great he is the best!!! was great he is the best!!! More

From scheduling the appointment, to concierge pick-up to delivery back to my house the whole service event was effortless on my part. The service manager, Carlos, kept me updated on the status of the mainte delivery back to my house the whole service event was effortless on my part. The service manager, Carlos, kept me updated on the status of the maintenance and when completed he reviewed what was done and a plan for the next routine service point. More

Their customer service was amazing, treated me like family. The whole process went smooth and I was in and out within one hour and a half. family. The whole process went smooth and I was in and out within one hour and a half. More

Scam and Fraud Alert! ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehic ! Update: After peaking with customer service, the dealership has taken the stance of not doing anything. Even though we were given the wrong vehicle and have tried to work with the team to get this resolved they have refused to take the vehicle back, provide us with the correct vehicle, or even attempt to resolve the issue. I have contacted the GM and left him several messages in hopes of getting this resolved. The next step is to reach out to GM Corporate and the BBB. I would hope that the dealership would want to do the right thing and provide the vehicle asked for instead of scamming people into purchasing a car that they had no intention of ordering. In disbelief that there are still dealerships operating like this in 2022. WARNING!!!!! Make sure you are fully aware of the dynamics of this place before coming here. They will scam you and then gaslight you. The team from the Management level down is dishonest and will be annoyed when you try to get answers to your questions and issues. There are far too many other dealerships that you can choose from before you come and purchase or service a vehicle here. Would highly discourage you from coming here unless worst-case scenario. More

The dealership is very clean and has a huge inventory and they are very helpful and makes sure the Customer is satisfied they are very helpful and makes sure the Customer is satisfied More