Koons Tysons Chevy Buick GMC

Service and Rep. were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn were outstanding. Will return the next time when I’m in the area. Keep up the good work that really matters, Devida Hathorn More

We have leased and bought several cars from Koons GzmC Chevy over the last 15 years. Jonathan Gomez and the service team took great care of our 2019 Equinox for its 30,000 Ile service. I will keep comin Chevy over the last 15 years. Jonathan Gomez and the service team took great care of our 2019 Equinox for its 30,000 Ile service. I will keep coming back for service at this dealership. More

When my wife and I visited Koons GMC Tysons, Pepyno Katende was standoffish and rude to both of us. The next day, I returned to work with Daniel Gomez-Parada to finalize some numbers, but the financing Katende was standoffish and rude to both of us. The next day, I returned to work with Daniel Gomez-Parada to finalize some numbers, but the financing fell through due to negative equity on my Subaru Outback trade-in. Finance Manager Hamza Royer repeatedly lied throughout the process, promising follow-ups and approvals that never happened. On Thursday and Friday morning, I sent detailed information about my wife’s fully paid-off Toyota Corolla, including its VIN and mileage. Trading it in would have covered the negative equity, making the deal easy to approve, especially since I had pre-approvals from Langley Federal Credit Union for $48,546.37 and Navy Federal Credit Union for similar terms. Despite this, no one responded to my emails or texts. Still, I liked the truck at Koons and didn’t try to negotiate further because I wanted the deal done. After being released from military drill in Virginia Beach at 4:00 PM on Saturday 12/07/2024, I drove to Koons, knowing I’d have to drive back and report for drill at 6:00 AM the next morning. Although Lindsay Chevrolet had treated us respectfully, I chose Koons because their truck had the features I wanted. At financing, Hamza lied, claiming Ally’s extended warranty was the same as GM’s Platinum protection plan, which I had specifically requested. It wasn’t and he tried to say that GMC does their warranties through Ally. He also claimed Langley denied my loan, even though my pre-approval covered the $45,148.41 I was financing. I don’t know what Hamza did to make Langley’s terms suddenly “unworkable,” but it’s clear he pushed me toward Ally financing for the dealership’s benefit, knowing I planned to refinance later. Now, I’m unsure if I can get the same favorable terms on a refinance loan as I would have on a new one. Hamza also transferred my Subaru’s tags to the new truck instead of my wife’s Corolla tags, despite us repeatedly clarifying this. It felt intentional, as if it was because we didn’t purchase directly from him. I’ve never had a problem with dealerships making a profit—I’m in sales myself—but Koons GMC’s repeated dishonesty and lack of transparency were unacceptable. I 100% believe they won't send me the survey directly from Chevy/GM or they'll fudge my email because of how poorly they treated me and my wife throughout the entire sale. For now, I can’t recommend them to anyone which is a shame because we purchased from them because they had a truck and hoped that us living close-by and being able to refer our friends that are about to graduate from George Mason would lend us better treatment. More

I got to Koons about ten minutes before my 0800 appt. Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaki Bill Apple came right out to greet me and start my 5K service. We discussed the engine air filter as I had a question. I forgot to mention my streaking wiper blades but Bill took care of them too. I was out by 0930. More

Patiently answered my questions. Advised on near- and long-term actions needed for preventative maintenance. Direct interactions with personnel were courteous and professional. Advised on near- and long-term actions needed for preventative maintenance. Direct interactions with personnel were courteous and professional. More

I am an customer along time as I have bought 5 cars at koons in 20 years and earl Jones is a great person and I get a good price . Earl Jones and staff did treat me excellent so I am a happy person.. as koons in 20 years and earl Jones is a great person and I get a good price . Earl Jones and staff did treat me excellent so I am a happy person.. as earl Jones is a person that cares about his customers very much so I send my friends to him and sold them new cars also. So keep up the good work. Ernest clagette More

Great choice and professional service also it’s easy to communicate with the customer service with answers all enquiries communicate with the customer service with answers all enquiries More

Responsive to setting a pretty quick appointment and honest about expectations with a fairly old car!Professionaland courteous! honest about expectations with a fairly old car!Professionaland courteous! More

They had the truck we wanted. The paperwork portion of the transaction was fast compared to most dealers. No pressure on extras. The paperwork portion of the transaction was fast compared to most dealers. No pressure on extras. More

Mr. Carlos is my service advisor. He is very knowledgeable, patient and professional, he always tell you what the issue and estimated cost to fix, so you won’t have any surprise and know own car knowledgeable, patient and professional, he always tell you what the issue and estimated cost to fix, so you won’t have any surprise and know own car where to be fixed. I am very happy working with him. More