Koons Sterling Ford

My service experience was less than good. First, they couldn’t get my car in for an oil change for a month, and even then it was in the middle of a work day. I was able to make it work but wh First, they couldn’t get my car in for an oil change for a month, and even then it was in the middle of a work day. I was able to make it work but when I when I called to request the shuttle to pick my car up I was told it stopped running. The service advisor pretty much just left it at that with no solution. I have a new car and the service plan because I rely on this vehicle, the service department’s apathy to this is noted. The sales manager is the only reason I didn’t cash out of the extended warranty and service plan right then because he found a solution. A real kicker was seeing the shuttle driver from the day before at the dealer while I waited for my car to come around! When dropping the car off I noted to that service advisor that it would need rear brake pads because there was a chunk missing on the L side outer pad, I saw this when I swapped off my winter wheels and cleaned everything to stop the squealing. When reviewing my record of work performed this was not done. I bought the premium service plan for convenience and value, my recent experience provided neither. I think I’ll try another dealer next time. More

Professional and fast. Knowledgeable and very helpful. I am happy with my experience at Koons ford dealership in Sterling Virginia Thank you Knowledgeable and very helpful. I am happy with my experience at Koons ford dealership in Sterling Virginia Thank you More

Koons had the best truck selection in NOVA and the sales team was great to work with. Informative and helpful. team was great to work with. Informative and helpful. More

Brian Caras, Koons service rep, snuck me in on a very busy weekend for general maintenance service. While there also provided VA State inspection. Thank you for great customer service. I have been a 20 y busy weekend for general maintenance service. While there also provided VA State inspection. Thank you for great customer service. I have been a 20 year happy customer of Koons Sterling Ford. More

The service was quick! The service manager, Joey, was very knowledgeable about and all software recalls on my powerboost hybrid F150. The service manager, Joey, was very knowledgeable about and all software recalls on my powerboost hybrid F150. More

They didn’t get a loan for us, we thought we aren’t able to get a loan but then we went to Mercedes Benz at Tysons Corner and they did! We have now a beautiful new Mercedes Benz GLC 300 2022. to get a loan but then we went to Mercedes Benz at Tysons Corner and they did! We have now a beautiful new Mercedes Benz GLC 300 2022. More

I bought previously owned 2017 Camry on April 22, 2022, from this dealership. Ohh boy, I wish I never clicked on that car link that day online. I talked to a salesperson over the phone and went to see the from this dealership. Ohh boy, I wish I never clicked on that car link that day online. I talked to a salesperson over the phone and went to see the car. Once there, out of safety perspective, I pointed out that the two front tires were of different brands and they said that they would replace those tires, but I had to pay for the cost of one tire and the dealership would cover the cost of the second one. I also said that I liked the tints on the windows and asked for the spare key before finalizing the paperwork. Salesperson said that he could not get the spare key at the moment since someone was using the office and he would give it to me when I come back for tire replacements, so I agreed and was happy with my purchase. I took the car for a MD State Inspection, and it did not pass the inspection due to tint percentage being at 13% which apparently was illegal in both VA and MD. I called the salesperson back and said why they would sell the car to me with illegal window tints. I am not sure, but I think they knew about it and were not honest with me at the time of sale. Anyways, he promised to make it right by replacing all window tints with legal limits and even pay for state re-inspection that it caused. He set up an appointment at the dealership for tints and tire replacements to be serviced on the same day back-to-back. I came at 9 am as scheduled and waited in the lounge room. Around noon I decided to check on the status of the car and checked with a service desk. What they told me really shocked me! Not that they only ordered the wrong tires, but nobody even had come up to me to the waiting room or called to tell me that they ordered wrong tires and service would not be performed. In addition, a salesperson told me that tint guys had not shown up. I was furious that they made me sit there for three hours without telling me all this. Salesperson told me that they were ordering correct tires and come the next day for tire replacements. I got the tires replaced the next day but not the window tints. I was told by a salesperson to go to any window tint workshop of my choice and send him the receipt for a reimbursement. I have an entire communication in writing via text messages too in addition to verbal communication. In short, their office sends me an email that they would only cover the removal cost of $200 on the receipt but not $360 installment of new legal tints. This was not the agreement I had with a salesperson. Had I known this before, I would have not gotten it installed and spend so much money. And most likely, if they told me that the tints, on the car, were not of legal measurements I would have not bought it at all. I am not that type of person who either has desire or time to deal with cars. Another thing, I still do not have permanent license plates from Koons Sterling. The temp tags were extended twice already. Apparently, it was a trade in car and bank had the title, or whatever. Why would you put a car for sale if you do not have all your documents right? I have had an issue with car spare key too, but I am not going into it - just too many things. Lesson learned - most valuable standards are not the same at all dealerships. This place is so unorganized, however I dealt with them only on a used car purchase side and cannot speak for a new car service side of it. More

Khalid was great. Stayed on top of the whole process before during and after my purchase. He was very friendly and easy going and answered every question I had. I woul Stayed on top of the whole process before during and after my purchase. He was very friendly and easy going and answered every question I had. I would definitely buy another car from him and all the team at Koons More

I am very grateful for having purchased my vehicle from the truly professional and knowledgeable sales staff (and management) who operate Koons Sterling Ford. The people in the sales department are honest the truly professional and knowledgeable sales staff (and management) who operate Koons Sterling Ford. The people in the sales department are honest people (not a joking!) and never attempted to persuade me into a purchase but rather, worked to keep my attention on a realistic goal as my ambition for a vehicle began to "soar". I live and work in New York. I visited Koons Sterling Ford because of the dealerships inventory but mostly because of their reputation which they actually surpass! I leave a review wherever the service I received substantially exceeded my expectation and Koons Sterling Ford certainly eliminated the stress involved with the purchase of a vehicle. Thanks to Syed and all of the others who ensured that my visit was a pleasure. More

Very professional very nice people Jason was awesome. The whole Koons Ford of Virginia was wonderful. Very friendly. Any one looking for a truck or car check them out. You want be disappointed. Tha The whole Koons Ford of Virginia was wonderful. Very friendly. Any one looking for a truck or car check them out. You want be disappointed. Thanks Roy More