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Koons Sterling Ford

Sterling, VA

4.2
718 Reviews

46869 Harry Byrd Hwy

Sterling, VA

20164

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Showing 718 reviews

October 29, 2022

I traded a vehicle and bought a new one. Mike Brownlee was awesome to deal with and the dealership was very helpful and professional. Mike understood what I wanted to do and helped me make More

by tgilesref
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Palmer, Mike Brownlee
Oct 31, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Mike and the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

A great experience all the way around. Greg Williams was a pleasure to deal with. More

by jrdalby61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Tiaga, Greg Williams, Jon Walker, Kevin Acevedo
Oct 27, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We are so glad to hear that Greg delivered a successful purchase experience. Drive safely, and we hope to see you back again at Koons Sterling Ford!

October 22, 2022

My service experience was less than good. First, they couldn’t get my car in for an oil change for a month, and even then it was in the middle of a work day. I was able to make it work but wh More

by Jmc302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Murray
Oct 24, 2022 -

Koons Sterling Ford responded

Your review is disappointing to read. We strive to deliver timely and accommodating service, and I apologize for any delay in properly attending to your maintenance needs and any inconvenience our shuttle schedule may have caused. Customer service is our top priority, and I'm very sorry we left you with a different impression and lost your confidence. If you're willing, I would like a chance to try to make things right. I can't locate your contact information without a full name, so please give me a call at your convenience. Thank you, Geoffrey Bennett - Director of Fixed Operations - 703-433-5740

October 03, 2022

Professional and fast. Knowledgeable and very helpful. I am happy with my experience at Koons ford dealership in Sterling Virginia Thank you More

by Io_12347
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brownlee
Oct 03, 2022 -

Koons Sterling Ford responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Koons Sterling Ford team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

Koons had the best truck selection in NOVA and the sales team was great to work with. Informative and helpful. More

by KennyA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Young, Hamza Imran
Sep 12, 2022 -

Koons Sterling Ford responded

Kenny - Thank you for the rave review! We are grateful to have you as a customer and appreciate you trusting Koons Sterling Ford with your business.

August 10, 2022

Brian Caras, Koons service rep, snuck me in on a very busy weekend for general maintenance service. While there also provided VA State inspection. Thank you for great customer service. I have been a 20 y More

by jim.tolson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Caras, Alfonso Larios, Keon Hunter
Aug 10, 2022 -

Koons Sterling Ford responded

We couldn't ask for a better review, Jim! We're thrilled Brian welcomed you back with the excellent service you've come to expect at Koons Sterling Ford. It's always an honor to work with long-term loyal customers like you. Thank you!

July 18, 2022

The service was quick! The service manager, Joey, was very knowledgeable about and all software recalls on my powerboost hybrid F150. More

by Steve.maida
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Stickman
Jul 18, 2022 -

Koons Sterling Ford responded

Steve–Thank you for this excellent review! We are happy to hear Joey provided you with a quick and informative service experience. Come back to Koons Sterling Ford anytime.

July 08, 2022

They didn’t get a loan for us, we thought we aren’t able to get a loan but then we went to Mercedes Benz at Tysons Corner and they did! We have now a beautiful new Mercedes Benz GLC 300 2022. More

by Pompilio GB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Rivera
Jul 11, 2022 -

Koons Sterling Ford responded

I am sorry to see that your experience was anything less than stellar with us. We are always looking for ways to improve our services and I hope you'll consider giving me a call at your earliest convenience if you have anything further to share with me and my team. Thank you for your feedback and congrats on your new car. Jon Walker - General Sales Manager - 703-430-7700 x1037

Jul 12, 2022 -

Pompilio GB responded

I just want to tell you that the service was not very good, because although the seller was quite kind to us at all times, after the poor job of the financial man, the seller lost enthusiasm, there we had other options that we would have taken if they had offered them to us , but it was me who had to tell them what to do, for example I told them: explore if we can apply for a used tesla, or a new explorer that would fit our borrowing capacity, and then it was me who had to insist, call again to ask what had happened, etc, that in sales is unacceptable, the client does not have to take care of that, and that is why in the end we decided to go to another place where in less than an hour they had approved us, with a good interest rate and good conditions, and there I ended up being convinced of the bad work of your boys.

June 26, 2022

I bought previously owned 2017 Camry on April 22, 2022, from this dealership. Ohh boy, I wish I never clicked on that car link that day online. I talked to a salesperson over the phone and went to see the More

by Harry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keon
Jun 29, 2022 -

Koons Sterling Ford responded

We are sorry to see that your car-buying experience was anything less than stellar. Providing top-notch service and sales is what we always strive to deliver and it is disappointing to see that we have missed the mark. I would like to see what I can do to make things right for you and I invite you to give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Jon Walker - General Sales Manager - 703-430-7700 x1037

June 17, 2022

Khalid was great. Stayed on top of the whole process before during and after my purchase. He was very friendly and easy going and answered every question I had. I woul More

by snyderman53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Khan
Jun 20, 2022 -

Koons Sterling Ford responded

Reviews like this one make our day. We're thrilled that you appreciated working with Khalid, and that the process was smooth, efficient, and enjoyable. Our team here at Koons Sterling Ford thanks you, and we hope to see you again down the road!

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