Koons Sterling Ford

Victor Canchola is a fantastic salesperson. This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare o This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare options and research auto details. He recently moved to this dealership and I was impressed at how the other staff were professional and attentive. More

They really don’t care about their customers once they have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they to have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they told me there is no appointment booked for me but they will do their best to take care of me. I told them I have a reminder call from them telling me to bring the car on that date snd that time . They took the car and will call me when it done . They never did I called several times and they don’t answer. Just before closing time. My wife and I went there and the car been fixed long time ago. I got a text the next day telling me my car is ready for pick up. What a joke. More

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer. More

Hamza and the whole team worked really hard to get me in the vehicle I wanted at the best possible price. Great experience. the vehicle I wanted at the best possible price. Great experience. More

They gave me a great deal. The process was quick and easy. 5/5 experience The process was quick and easy. 5/5 experience More

Koons truly understands how to care of Tier customers. They are always helpful and most importantly honest in all they do! They are always helpful and most importantly honest in all they do! More

Koons Ford (Sterling,VA)I saw a Cadillac on line 2006 for $7800. Not a great deal…but looking for a first car for my daughter. We decided to make the 2 hr drive since there seemed to be nothing in our area. $7800. Not a great deal…but looking for a first car for my daughter. We decided to make the 2 hr drive since there seemed to be nothing in our area. Online it mentioned payment amounts. Thought it would be great for first time driver. When we got down there… After sitting for three hours… They told us they could not finance because the car price was higher than the actual value of the car. They should’ve let us know this when we called not have us drive that far for nothing… Very disappointed in the service. More

Excellent service . Everyone was professional and polite. Nice atmosphere. Time to be repaired was good Everyone was professional and polite. Nice atmosphere. Time to be repaired was good More

If I could leave zero stars I would! I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a h I bought a used car from them last year and within a year it had engine problems leading to the car being inoperable. It was so difficult to get a hold of them during that whole process for an update. Upon picking up my car, I right away discovered DAMAGE. (I did a walk around video of my car before dropping it off showing no damage.) I immediately notified Koon’s Ford and was told this matter would be looked into. Joey notified me that the complaint was received and that they are looking into it. I got one other update saying that the manager (Geoff) was looking into it and now it has been over a month and no one is returning my emails or calls! Save yourself the time, money and headache and do not go here!! More

They waste your time. Lie to you and are not willing to work with you. After being lied to and wasted hours of time plus driving 1hr 20min their “used car manager” Alex le Lie to you and are not willing to work with you. After being lied to and wasted hours of time plus driving 1hr 20min their “used car manager” Alex let a sale walk for $500 and now is causing another blemish on their reviews. Alex did not car as he had the attitude I don’t you to buy the car cause I’ll sell it to someone else. Dealership looks nice decent selection but the people I dealt with are arrogant, not appreciative and just they seem to look down on you. Oh then they raised the price of the car the next day after telling me the price is locked in that price will not and cannot move. Right Alex right. More