Koons Sterling Ford

This was my second expierience at this Koons location. I will continue to buy from this store though it is significantly farther than other dealerships from our shop. We are a serivce company that has fortu will continue to buy from this store though it is significantly farther than other dealerships from our shop. We are a serivce company that has fortunately been able to grow our fleet in this economy. The prices and service through the process at Koons Sterling have not been touched by other Ford dealerships in the area. For us every minute counts and every dollar. Hands down this team and dealership has their act together and is a place I'd highly recommend and buy from both as a company and personally. Director of Operations AutoGate Electric More

This was by far the best car buying experience I have ever had. Rickey Rivera and Tom Murray worked over and beyond any car salesman and financier I have ever met. I was amazed at how hard they worked ever had. Rickey Rivera and Tom Murray worked over and beyond any car salesman and financier I have ever met. I was amazed at how hard they worked to get the deal done, and I am so happy about the deal that I bought two more vehicles from them. The deal on my Platinum Truck, Explorer and Focus were so good I cant even tell anyone foe fear of getting someone in trouble. When people ask me how I like my new truck I answer, what truck, what do you mean, I don't know what you are talking about. But seriously I would recommend them to anyone I meet and the entire Koons Sterling Ford dealership. Rickey and Tom are true professionals and make the entire process of car buying a pleasure. I researched the truck I wanted for months and watched the internet sites all over the Tri state area, I went in ready for car buying battle with both guns loaded. I was looking to get a new FX4 to replace my 2008 FX4 and I came out with a 2011 Platinum Ecoboost with every imaginable option for the same price. I didn't just say that did I ya I know I don't believe it either!! Ray Miller. More

This is the best Ford dealership in Northern Virginia. I have purchased 6 vehicles from them and Greg Williams. I won't buy a Ford from anyone else. have purchased 6 vehicles from them and Greg Williams. I won't buy a Ford from anyone else. More

Shane was great to work with. He found the exact car that we wanted and arranged for it to be delivered from another state. No other dealer's sales staff that we visited did the extra work that this s that we wanted and arranged for it to be delivered from another state. No other dealer's sales staff that we visited did the extra work that this sale required. Also the price couldn't have been better. I highly recommend this salesperson. More

I had purchased a used vehicle from Sterling Ford this summer and appreciated the service level from all of the individuals who worked with me, primarily Nick Humphries and Thom Murray. After doing re summer and appreciated the service level from all of the individuals who worked with me, primarily Nick Humphries and Thom Murray. After doing research on a new vehicle for my wife, we decided that buying American, and buying Ford just made a lot of sense. I am particularly pleased that Ford did NOT accept bail-outs, but rather worked hard at building quality vehicles, and building customer loyalty through good old fashioned American team work and service. At Sterling Ford, the team-work was down-right impressive. Over the course of a couple visits, if Nick Humphries was busy with other customers, then Shane Sonner would jump right in and pick up where Nick left off. On a follow-up visit for further test drives, Mike Palmer was outstanding at listening to our requirements, and providing answers and insight based upon those requirements, while never patronizing us with that all too familiar "over-polite-false-sincerity" that drives me away from a dealership (drives me away, but NOT in one of their vehicles). When my wife and I finally arrived at a decision, Thom Murray, in financing, was expert at thoroughly reviewing various options, while guiding us through process. The high quality of the vehicles that Ford is (finally) making, combined with the high level of customer service that we experienced at Sterling Ford is definitely a winning formula. Perhaps more American companies should pay attention, because Ford is actually restoring credibility in what it means to be "Made in America". Lastly, consider this: Ford did not solicit any of my comments, or pay me one thin dime. In fact, I gave my money to them. And I'll do it again. More

My husband and I have purchased 5 cars from this dealer over time. I normally do not enjoy the car shopping experience but this dealership is the exception. It has always been a pleasant experience. I h over time. I normally do not enjoy the car shopping experience but this dealership is the exception. It has always been a pleasant experience. I have recommended this dealer to many friends and family over the years. This is the only dealership in Northern Virginia we consider when purchasing a car. Brian D'Amico and James Morris made the deal happen. More

In my 25+ years of car buying experiences I can say there have been 3 types of categories- “nightmare On Elm Street”, “OK”, and 1 “excellent” experience. I can now add a new category, “outstanding”. That wou have been 3 types of categories- “nightmare On Elm Street”, “OK”, and 1 “excellent” experience. I can now add a new category, “outstanding”. That would be my experience at Koons Ford. Please don’t change anything from my experience, as I have recommended Jon and Koons Ford to my friends and family. Thanks again, Sincerely, Travis Morrison More

Jon was friendly, straightforward, pleasant, knowledgeable, low-key, and professional. I thought he listened carefully to what I wanted and tried to give me exactly what I asked for. He was genu knowledgeable, low-key, and professional. I thought he listened carefully to what I wanted and tried to give me exactly what I asked for. He was genuine and honest about all aspects of buying the car. He made buying a new car, which can be stressful, a nice experience. More

I searched the internet looking for a 2011 Ford F-250 Crew Cab Loaded & Shane advised me that the one i saw was just sold two days ago. I then said ok ill look around and he informed me that he will find Crew Cab Loaded & Shane advised me that the one i saw was just sold two days ago. I then said ok ill look around and he informed me that he will find it asap & call me. let me just say i have bought many of new automobiles in my time but have never had a faster return phone call as i recieved from Shane at Koons Sterling Ford in VA. They went and got it and i bought it & took delivery within three days. I arrived an hour early to pick it up due to i drove two and a half hours from my home to buy it.I pulled into the Dealership and everyone was so kind and helpful. I met Mr Brown the General Manager who acted like he was just an employee . I was so amazed he was so friendly and laid back but made sure i was taken care of from then on . I met Mr Earl in finance who was another great person who made me feel so relaxed and went into extreme details with all my concerns& options of different plans they had to offer.I run a Well Pump & Water Conditioning Service Business that has been in Business since 1951 and really respect people who treat you so good and are so honest. Shane i cant thank you enough for your honesty and caring from the time i called you till i left your Dealership. Thanks Alot for calling me to make sure i got home ok. I promise we will be buying our next service truck or van from you. I wish you all the best & take care Eugene R Cross More

I had a great experience working with Shane Sonner to identify an SUV that met our needs. He was very responsive and professional. In the end, we did not purchase the vehicle through Koons. But that w identify an SUV that met our needs. He was very responsive and professional. In the end, we did not purchase the vehicle through Koons. But that was not for any reason related to Koons--who I felt did a great job working with me. I'd not hesitate to purchase from Koons in the future. More