Koons Sterling Ford

I ended up at Koons Sterling Ford after an unfortunate experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endz experience with Koons Dodge Jeep Ram in Tysons, who had lost the secondary key to my Expedition the day that I purchased it. My service advisor, Endzo, ensured that I was taken care of even though the other dealership failed to provide the necessary paperwork for the programming of my key. My service appointment took about an hour (as expected) and during my wait I had the pleasure of speaking with another customer who has purchased all of her vehicles from Koons Sterling Ford since 1990! That alone gave me the reassurance that I was in good hands... Endzo, thank you enough for turning a very frustrating situation into a positive experience. I appreciate your amazing customer service. More

Buyers Beware! Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also Do your homework upfront! They have a non-negotiable processing fee of $899. They require a credit check even if you are not financing! They also collect sales tax for out of state sales. There is a lot of red tape with this dealership, so we walked away. We also had a friend interested in one of their vehicles, and when we informed them of the nonsense, they also walked away... More

The purchase of the used Escape was easy. Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made Caleb made the transaction simple. The car was prepared as was the paperwork. It was the easiest car purchase I have ever made More

Everything was well setup at drop off. I had an appointment and the rep knew everything that needed to be done I had an appointment and the rep knew everything that needed to be done More

Terrible! They damaged my vehicle three time during services and denied it every time. I bought both my vehicles from them, they are quick to take your cash They damaged my vehicle three time during services and denied it every time. I bought both my vehicles from them, they are quick to take your cash but very slow to help you after. Never AGAIN.. Save yourself from constant hassle and damage to your cars. Take your business elsewhere. These people don't care at all about their customers. I have to take my issues to Ford to get resolution. More

Very professional and courteous service! Always efficient with the service and follow up to ensure all requests were met. Always efficient with the service and follow up to ensure all requests were met. More

Victor Canchola is a fantastic salesperson. This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare o This is my second Ford purchase from him and once again he provided fantastic customer service. He listens to my needs and readily helps me compare options and research auto details. He recently moved to this dealership and I was impressed at how the other staff were professional and attentive. More

They really don’t care about their customers once they have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they to have sold them the cars. Meaning the after sale service sucks. I took my car for a recall service with an appointment and when I got there they told me there is no appointment booked for me but they will do their best to take care of me. I told them I have a reminder call from them telling me to bring the car on that date snd that time . They took the car and will call me when it done . They never did I called several times and they don’t answer. Just before closing time. My wife and I went there and the car been fixed long time ago. I got a text the next day telling me my car is ready for pick up. What a joke. More

I have a 2021 F150 XLT. The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a The transmission is terrible. Constant clunking when shifting from 3rd to 4th and 5th to 4th. Koons tells me this is normal behavior. Since when is a mechanical clunking noise ever normal. They refused to address the problem. Stay away from this dealer. More

Hamza and the whole team worked really hard to get me in the vehicle I wanted at the best possible price. Great experience. the vehicle I wanted at the best possible price. Great experience. More