Koons Sterling Ford

My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More

I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling... More

I needed to buy a new car but was dreading going through the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A cowork the process. In the past I had always bought foreign made cars but I loved the new Explorer so I thought I would give Sterling Ford a try. A coworker had recommended Jon Chinn so I called him and set up my appointment for the next day. When I went in, he took the time to really listen to everything I was looking for. He never once tried to push any "extra" features or get me to buy a higher priced model. After doing some research he realized they didn't have the car I wanted but he found one for me somewhere else. He worked out all the details to get it transported to his dealership. When it came in he called me and I went to pick it up. He had everything ready for me so I wouldn't be stuck there for hours. Finance was great and went through all the paperwork with me to make sure I understood everything. I can honestly say that this was the best car buying experience I have ever had! I hate pushy overbearing sales people and Jon was nothing like that. I will continue to buy all my cars from him and recommend him to everyone I know! More

jason took time to deal with us very talkitive , friend will send client to him in the future and comeback in the future to buy another car will send client to him in the future and comeback in the future to buy another car More

My husband and I have had a horrible experience with purchasing a 2012 Ford Fusion SEL from this dealership. About a week ago, I noticed Koons posting for a Tuxedo Black, Black interior SEL Fusion with purchasing a 2012 Ford Fusion SEL from this dealership. About a week ago, I noticed Koons posting for a Tuxedo Black, Black interior SEL Fusion with Moon & Tune package on ebay. The listing had a price of $20,698 plus taxes, tags, freight and processing fee. My husband and I took interest. We emailed the email address listed on the ebay website which went to Jon Chinn. He confirmed that price was correct and reccomended we stop by. Fast Forward past the weekend (we had family in town). We stopped in on Monday and dealt with Anthony. Anthony was a nice salesman but unwilling to budge on a similar car (Tux. Black/Blck Int) except this one was extremely loaded. More so than the one we had communicated with Jon about. So we proceeded to contact Jon. Jon sent us the sticker information for the ebay listing and gave us the number $20,698 plus taxes, tags, freight and processing fee again. We were sure we were going to buy yesterday evening. We even completed the credit application online in hopes we could tie everything up quickly Tuesday evening. My husband and I have to travel almost an hour (we are in Manassas) to get to this dealership. We arrived at about 6:30pm Tuesday evening and met Jon. We proceeded to come inside and the first thing Jon says is, "I believe there was some misinformation". The car you wanted is not priced at $20,698 plus taxes, tags, freight and processing fee. It is this other Tux. Black that is fully loaded and cost 5k more. We said we were not interested in that, we wanted the one we had discussed that had been posted on ebay and included just the moon & tune package upgrade. Not this other Navigation and rear camera stuff. He said they did not have the one we discussed. But he could give us a stripped down version with no moon & tune package for that price. Right then we realized this is unprofessional and was a scam to get us in there. After we gathered ourselves, we asked if we could have the fully loaded Fusion (Tux. Black, Black int, with everything-Nav, moonroof, etc) for a little more ($21k) since we had agreed to come in thinking we were paying the promised $20,698 plus taxes, tags, freight and processing fee for a slightly less loaded version. After about 10min, Jon came back with Brian. Brian said he could go no lower than $25k on the loaded version. Unfortunately, we had to walk away. But we didn't just walk away....we walked away with a negative experience from this dealership. I have documentation from all of my emails with Jon and I will be happy to forward this along for all to see. We genuinely felt that others should know that this is how Koons is ran and we hope others can avoid falling for this scam too. Do not waste your time. More

After just 35,000 miles, my Fusion required new tires despite the normal wear on them. It was confirmed during my state inspection that the tires were not good for the upcoming winter. So Joey took the despite the normal wear on them. It was confirmed during my state inspection that the tires were not good for the upcoming winter. So Joey took the time to find a good alternate tire (since the first replacement did not work out - due to manufacturer quality). After much research, I was offered UniRoyal with a great tread warranty. I really appreciated the work Joey did to find a new tire for a car that commutes over 60 miles a day, 5 days a week. Plus the request was just days before Christmas and the service department worked hard to get the tires in as well as on the car before I had to travel. For that, I am even more greatful. I would recommend Joey and Koons' Service Department to everyone I know, especially Ford drivers. I always have a pleasant experience and they take the time to remember me. More

This is the 2nd time that I have purchased a vehicle pretty much online. From start to finish, all staff I spoke with were friendly and helpful. My salesperson Mike Palmer was highly efficient from re pretty much online. From start to finish, all staff I spoke with were friendly and helpful. My salesperson Mike Palmer was highly efficient from returning information via email, replies to my phone calls, and getting me updated pricing information as well as financing. I actually shopped at 4 other dealerships prior to this one. This dealership gave me a fair price and had a no hidden costs. One of the biggest reasons for me to have chosen them. More