Koons Sterling Ford
Sterling, VA
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I also worked with Mr. John A. Bolling who is not listed! I short... Brougt my car in for service / repairs..routine stuff. While there my car was "key" sctratched for the trunk to the front passengers I short... Brougt my car in for service / repairs..routine stuff. While there my car was "key" sctratched for the trunk to the front passengers side door handle. We both noticed this so they took my car in and had the scratch repaired. I CAN'T TELL IT WAS SCRATCHED! In the mean time I was given a loaner car (FREE) for the duration of the repair. More
I dont see the manager's name on here that i worked with, his name was Abraham youself. But this manager has a thing or two to learn about customer service. I went there yesterday to try to buy a new car. his name was Abraham youself. But this manager has a thing or two to learn about customer service. I went there yesterday to try to buy a new car. We had already been pre-approved for a loan with our credit union. we started the paper work and everything however the car needed to be tittled under one of my parents name since it was through their credit union. so the deal could not be finished. I offered to leave a $500-1000 deposit to take the car home and come back the next day to finish the credit union stuff. I have purchased 3 new cars in the past 8 years and this has never been a problem. The salemam went up to the manager and i was sitting 10ft from the manager so i could see the manager just shake his head and say NO. The salesman comes back to me and tells me they cant accept the deposit and that i would have to come back the next day. I ask what the problem was and that i didnt understand the situation? The salesman tells me he doesn't know why either but that the manager just doesnt want to accept it and just said no. This is a complete lack of customer service. Of course this angered me, because i did not know what was going on. The manager should of came up to me, apologized, and explained the situation as to why he couldnt accept the deposit and let me take the car. I received no information from him and the only thing i ever saw from him was a "bad face" and NO! answer when my salesman went up to ask him. So of course i leave pretty upset as I received no explaination and was just told to come back tomorrow with my mom to finish the credit union paperwork. I give my salesman a call the next day asking him if he knew anything more about what happened yesterday and that i was working on pickup up my mom and get her to come up. He explained the situation to me and i asked him if there was a chance they could throw in a free service for wasting my time and the manager not explaining things to me the day before. He calls me back later and explains that they wouldnt do anything and that the same deal was on the table. I call back about an hour later to tell him I am on my way up to finish the paperwork and he tells me the manager accepted another deposit on the car and the car was no longer available???? I was SHOCKED, I have never seen a business handled this way. This manager knows nothing about customer service and i could not believe this had happened. Even the salesman was shocked and told me he had never seen anything like this before either. I was told the manager was fairly new that he had just come back or something, so im not sure if this is just how this manager handles business or if this is a reflection of how the entire dealership handles business. But whichever is the case, i would say away koons sterling ford in my opinion. More
Ricky is a good sales person, but needs to focus on customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the cust customer service. Everytime we dealt with him he was either on his cell phone or email looking for the next customer. He needs to focus on the customer that is standing in front of him. More
I purchased a new F-150 Lariat from the team of John Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate gi Chinn (sales) and Tom Murray (finance) and was pleased to discover how stress free these two professionals were to work with and the fair estimate given on my trade-in vehicle. I experienced the results of an auto dealership that values and supports respectful and ethical professionals. The easy style of John Chinn enabled me to relax, learn about the vehicles and to think about which one was best for me. Tom Murray took the time needed to make sure I understood the financial side of the vehicle purchase process and answered all of my questions. More
We saw an Internet ad for a pre-owned Subaru Outback wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehi wagon and contacted Jason via the dealerships "chat" service. Jason promptly answered our initial questions, and when we decided to come see the vehicle was extremely courteous, friendly, and jovial. When we decided to purchase, our trade-in was promptly evaluated and we were offered a fair price. The purchase paperwork was handled quickly and efficiently by Earl Cooke. I couldn't have asked for a better car buying experience. Thanks Koons Sterling Ford! More
My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More
I was looking for a family car and I recently purchased a 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition 2008 Ford Edge from Koons Ford Sterling. I was very satisfied with Ricky's no pressure attitude and how easy and painless everything was, in addition to his effort to find me a car that won't give me problems. He answered all my questions and worked very hard with the owner and financing guys to get a monthly payment I could afford. Eventhough I wasn't buying a brand new high-dollar car, Ricky made me feel like if I were. While they were getting my car and paperwork ready, he gave me a brand new car to drive for a few days!!! He knew how to make me feel special! Thank you Ricky and Koons Ford Sterling... More
My husband and I have been working with Greg Williams and Sterling Ford for I know at least 8 years. The customer service is excellent. The sales management and the business office, as well as the sales asso Sterling Ford for I know at least 8 years. The customer service is excellent. The sales management and the business office, as well as the sales associates have been great to work with. I believe this is our 3rd or 4th vehicle with you guys and we always go in and ask for Greg Williams. He goes way above and beyond the call of duty. We highly recommend Sterling Ford to anyone. We have sent at least 4 of our family and friends as well as my husband's business to Sterling Ford to buy a vehicle and all of them have been very happy. More
Buying from this dealer was a great decision! They will work hard to make the buyer happy and needless to say...to make the sell. The overall process was fast and painless. My husband stopped by to check o work hard to make the buyer happy and needless to say...to make the sell. The overall process was fast and painless. My husband stopped by to check out cars (for the second time), and brought home a brand new car to test overnight...needless to say we were buying it at the end of the week. The first time we went, we considered buying a used car that was offered at an amazing price. I was ready to sign, aside from the fact that a Miata for a 6.1" guy is probably not too comfortable. The second time, Ricky -once again- worked very hard to get the right numbers that would make me happy. I did not have to sit for hours waiting at the dealer, we did our negotiations via phone and the day we came in to sign it was in and out with Earl Cooke. Earl had our folder ready, and all the forms ready to print with all numbers straight...be ready to consider the care package; it could be a great deal depending on how much you drive your car!! The only workable complaint would be the wait time having the car ready to go, only IF you are not really specific about the time you are coming in...but truthfully, it would only be about 30 minutes top. Not too bad in this kind of hectic routine. I would definitely recommend it! More
Very pleasant purchasing experience. Everyone was very professional but not pushy. Would recommend this dealer to all our friends. We bought a flex and didn't like it so the dealer took it back with no professional but not pushy. Would recommend this dealer to all our friends. We bought a flex and didn't like it so the dealer took it back with no questions. Then we purchased an Explorer and we love it. I've had alot of cars in my time and I think the Explorer might be my favorite. More