Koons Sterling Ford

Sometimes luck is on your side. When on the dealer's website, a chat box popped up with Mike asking if he could help. Based on his responses to my typed questions, we went to the dealer later that day. website, a chat box popped up with Mike asking if he could help. Based on his responses to my typed questions, we went to the dealer later that day. From that moment on, we didn't just have a sales rep, but a point person and resource who looked out for us no matter what the question or issue was, both during and well after the sale. The sale was easy, no haggling, with a long test drive, and Mike found exactly the car we wanted at another dealership. He arranged to have it delivered and we picked it up the next day on a Sunday evening when the dealer was closing. Mike handled the last paperwork with us since our Finance rep had left. He then spent a good amount of time back in the car with us explaining features, and had me test the hands free parallel parking (very fun). He reiterated if we had questions about the car, to contact him. And I did. He'd quickly respond via email or phone. Once I called him but realized my question could be answered by the parts department, so hung up after a couple of rings. But he later saw our number on caller i.d. so called me anyway. And when some paperwork was inadvertently left at the dealer, he offered to drive it to us. Mike also stepped in when another department's email wasn't working and phone calls not returned promptly. His manager may have said it best - that Mike was a bulldog when it came to his customers. He just takes care of you. I half expect him to show up if we can't get our lawn mower started. Note: these ratings are solely for Mike and the sales process. More

I live in Central NJ and was shopping around for a new 2013 Ford Escape. Checking eBay, I found an ad from Koons that was thousands less than the dealers in NJ. In fact, I sent my local Ford dealers the 2013 Ford Escape. Checking eBay, I found an ad from Koons that was thousands less than the dealers in NJ. In fact, I sent my local Ford dealers the link asking if they could beat it, and they didn't even reply. Worked with Ricky Rivera who was extremely professional, responsive and knowledgeable. Flew from NJ to DC and Ricky picked me up at the airport and took me to the dealership. The buying process took less than 1 hour. No BS, great experience. Highly recommend Kooms Sterling and especially Ricky Rivera. More

We saw an Explorer Sport on the Koons site that was way below any other price we had seen anywhere else so through their site we inquired about the vehicle. The following day we received a call from PAUL below any other price we had seen anywhere else so through their site we inquired about the vehicle. The following day we received a call from PAUL WALSH. When I inquired about the vehicle we saw online he said they couldn’t find it. I told him that according to their site it was in Baltimore. I told him that I was sending my husband up to have our truck appraised and we are going to do our credit app online to speed up the process and we would be in that evening. At 3:00 I received a call telling me that I shouldn’t come up that evening because he had to go and pick up a car from another dealer. I asked had they checked our credit and gotten a pre-approval based on the vehicle we discussed. He told me that the director of finance was out and they wouldn’t be working on it till the next day. I asked are they not selling cars today? He told me it was not convenient for him and I was not understanding him that the director needed to work on our file. I told him that we would like to come up anyway and look at what they had on the lot. He told me again I wasn’t understanding him we shouldn’t come up that evening. We pushed the issue and he said he would have Chad assist us but he would NOT be discussing numbers with us. Chad was wonderful; he explained all the differences between the cars. The next morning I call to find out that Paul is off, I asked to speak to the director who we have been waiting to review our file. It was now after 12:00 pm, he got on the phone to tell me that he had many files on his desk and wasn’t sure when he would get to us. I explained that it has been over 24 hours and nothing has been done to assist us and I was upset. He said he would try to get to it in a few hours. I received a call from Paul a few minutes later, where he was very rude telling me that I had to be patient. I told him we are coming in this evening please have our file reviewed so that we can move forward with a purchase that evening. At 4:00 my husband stopped in to see if they had made any progress because I would be arriving in the next hour. Paul grabbed the file and told him you can’t get that car you can only get $22,000 of financing. My husband walked out. I had explained to Paul in our first conversation that I had purchased 2 cars from Tedd Britt in the last 6 months and the only reason I went to Koons was because of their advertisement. Needless to say we went back to Tedd Britt we purchased a 2013 Ford Explorer XLT for over $40,000. They lost the sale because of their rude employee I will never go to another Koons Dealership and I will be sure to tell everyone I know how poorly we were treated. I am disgusted at the treatment we received from their dealership and the way their salesman talked to me as though I was a child. I have bought and sold over 50 cars in my life time this was not my first time walking into a dealership. They should be appalled at their customer service or lack there of... More

Koons Sterling Ford was great! I found the truck that I wanted and I am very happy with the deal I got. Ricky (sales rep) was honest, friendly, and very helpful throughout the entire process. It really m wanted and I am very happy with the deal I got. Ricky (sales rep) was honest, friendly, and very helpful throughout the entire process. It really made the difference for me. I would recommend Ricky and Koons Sterling Ford to anyone looking for a vehicle. More

I was looking for a specific car, and they ended up having one on their lot because they have such a great selection. Koons has a system of Ford dealerships, so they can pull from stock from other lot having one on their lot because they have such a great selection. Koons has a system of Ford dealerships, so they can pull from stock from other lots if you're looking for something specific, as well. I did quite a bit of price checking before my purchase. I found Koons to be very competitive with other dealers' pricing. They were quick to give me the competitive price I agreed on, and the deal went smoothly after that. Ricky even worked with me to save money through my employer discounts. The staff was even willing to stay late to finish off the deal with my car. I was very pleased with my experience with Koons Sterling. More

Avoid this place at all cost. The service department staff is rude and condescending, and the mechanics do an extremely lazy job of diagnostics, assuming that they actually care what the issue is. Attem staff is rude and condescending, and the mechanics do an extremely lazy job of diagnostics, assuming that they actually care what the issue is. Attempted to contact Ford, and the service manager lied and said he already talked with me. I contacted him twice and he refused to return any messages. I will NEVER bring my car back there. More

Was looking to increase the space in the car. Shane Sooner took care of me. He was able to answer any question I had. Got me a great deal on my trade and new car. Then Eman Keshani took care of me in t Sooner took care of me. He was able to answer any question I had. Got me a great deal on my trade and new car. Then Eman Keshani took care of me in the finance office. This having been my 4th Ford dealer to have worked with other the years was the smoothest car purchase ever. Will defiantly hit Shane up the next time I am in the market for a car. More

Our experience purchasing a pre owned vehicle was stress free thanks to the professional attitudes of Shane Sonner and Earl Cooke! We spoke with Shane prior to coming to the dealership to make sure the vehi free thanks to the professional attitudes of Shane Sonner and Earl Cooke! We spoke with Shane prior to coming to the dealership to make sure the vehicle was still available. He helped us out with our trade in and the whole process didn't take too long. He explained everything and even filled the gas tank! It was actually pleasant to be there. I would definitely recommend Koons Ford Sterling for your next vehicle! More

I can't praise Ricky Rivera highly enough nor Koons low enough. I bought the car through the internet and two very nice men delivered the car 100 miles to my home on December 21, 2012. Ever since then I h enough. I bought the car through the internet and two very nice men delivered the car 100 miles to my home on December 21, 2012. Ever since then I have been trying to get the bill of sale, a key, plates and other paper work. The key arrived yesterday and the plates today. Mr. Rivera has been very helpful but he doesn't seem to be able to get Koons to do the necessary paperwork to complete the sale. I was willing to drive the 100 miles to Sterling if they would give me $500 for my car, which had a dealer book value of about $700. Instead they sent two men in two cars to deliver my car and then drove back to Sterling in the other car. Looked at it this way, they weren't even willing to give me $300 for the trade in. More

First time at this dealership. I went because it was closer to where I was at the time. It got great reviews online. Looking back... those were probably fake. I went in for a routine oil change, closer to where I was at the time. It got great reviews online. Looking back... those were probably fake. I went in for a routine oil change, I was told I had to replace my rear suspension because it was "leaking" and that would be around $600. I was also told that I had to do something called "induction" that came out to $160. I decided on the "induction", because, based on the employee's explanation, it was necessary for the performance of the engine. Fast forward 5000 miles, I went to the FORD dealership I had been going to for all previous service related issues. Routine oil change and I had them check the suspension. Nothing was leaking! Even if I had to replace my rear suspension, that would only cost $271 - WITH LABOR. It got me thinking that Koons Ford Sterling got me. I will never go back. They will rip you off. They will lie to you. Advice to anyone reading this, go to another dealership. These people would intentionally forget a screw, so your car breaks and you'll be forced to have them look at it. More