Koons Sterling Ford

2010 Tarus .50,000 Miles . I discovered a noise coming from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new F from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new Factory Bearings from Ford ,after taking off the rear wheel and unbolting the Hub Bearing Assembly it would not budge .My Lovely Wife saw me fighting with this seized part ,came over to me and tells me that the wheel bearing is covered in the Drivetrain warrenty,I can Not repeat what I was thinking or what I said here ! I then took the car to Joey Stickman at Koons Ford Sterling Va. Joey Cheerfuly told me my Wife was right and he asked me if I wanted to leave it with him for repairs ,as I did wish to do .Two days later Joey called me and said that the car was ready for me to pick up ,at no charge to me plus He and Joey Thomas the ASE Master Technician decided to replace the Hub Bearing Assembly On the left rear also now both rear wheel bearings were replaced with new factory parts ,along with two other related parts that they felt could become a problem. I'D Like again to state this complete repair job did not cost me one cent. Koons Ford Sterling is the very best ! Rob Borchert. More

Jon was great to work with. He was very honest and incredibly transparent. There was no question dodging of blaming anything on upper management. Once a fee was agreed, he remained attentive and conti incredibly transparent. There was no question dodging of blaming anything on upper management. Once a fee was agreed, he remained attentive and continued to help me out. More

I visited Koons Ford approximately 2 months ago and at that time I was turned down because of not having a good credit rating. I left discouraged and then I received a letter from Capital One that said I that time I was turned down because of not having a good credit rating. I left discouraged and then I received a letter from Capital One that said I had been preapproved for up to $30,000. I went back to Koons and talked with Steve Arnold for the second time and he and his manager made it happen. I am proud to say that I got the car I wanted with a 3.9 interest rate and gave me a monthly car note that I can live with comfortably. More

My wife and I first contacted this dealership via email. Jonathan Chinn responded within several minutes and during our subsequent exchange he answered our initial questions completely. After confirming th Jonathan Chinn responded within several minutes and during our subsequent exchange he answered our initial questions completely. After confirming the availability of the Ford Fusion Hybrid we were interested in, as well as the price, we scheduled a test drive. Jonathan was friendly, professional, and knowledgeable. He gave us a thorough orientation to the car which included a demonstration as to how to access and use the sophisticated technology built into the vehicle. We were not pressured in any way. All of the information Jonathan provided us prior to and during our visit to the dealership was accurate and the price we paid was exactly as initially quoted. We found Earl Cooke, Finance and Insurance Manager, to be equally efficient and a pleasure to deal with. We don't generally write reviews of this nature but we honestly feel that both of these gentlemen do a great job and deserve to be recognized for it. We will recommend them to our friends when opportunities arise. More

I reside in NYC which is a 3.5 hr drive to this dealership. I wanted to point out that this dealership is the BEST I have ever dealt with. I purchased 2 vehicle's from Steve Arnold. Steve is the dealership. I wanted to point out that this dealership is the BEST I have ever dealt with. I purchased 2 vehicle's from Steve Arnold. Steve is the best car salesman I have ever dealt with. His professionalism and friendliness is never been experienced from before at any dealership. He is not "pushy" and treats you as a friend not a "buyer" If you are looking for a Ford go to him and this dealership. EVERYONE is outstanding and there prices CANNOT be matched. I would HIGHLY recommend this dealer. More

So, no one likes going to look at used cars because some pesky salesman will always follow you around and bug you until you feel you need to leave because you cannot take a couple minutes to look over a car pesky salesman will always follow you around and bug you until you feel you need to leave because you cannot take a couple minutes to look over a car in private.. After having this experience a couple times this past week, we decided to stop by just to see if we like the color of a used car Koons had. We met Philip Cohrs and he was totally different from any other salesman we had met. Low pressure, polite and just a very friendly person to deal with. It was cold out and he did not bug us, but insisted we took the car home overnight even though we lived an hour away. We did and came back the next day to buy it. We never felt pressured or like we wanted to leave. We were not recommended eight other cars he thought we might like. It was just a great car buying experience and when we need another, we already know where we will be going. April, the finance person, was great as well. We were given a great, fair deal the first time. They never asked how much do we want to pay a month. They just came in with a great deal the first time. If you are looking for a car, this should be your first stop. It will save you a lot of frustration dealing with "typical" car salesmen. More

Glen helped me buying a new car. He was so nice. I received a great service. I got a new Ford Focus Hatchback and I am so happy with it. Also the price was very good. received a great service. I got a new Ford Focus Hatchback and I am so happy with it. Also the price was very good. More

In the past, my family used to DREAD the hard-sell new-car buying process that involved hours of negotiation and financial mumbo-jumbo. Even though we live out-of-town, we just purchased our 4th new v new-car buying process that involved hours of negotiation and financial mumbo-jumbo. Even though we live out-of-town, we just purchased our 4th new vehicle from Ricky Rivera over a 2-year period because he dramatically streamlined our experiences, making them absolutely painless and fast; he did all the work for us by giving us the no-hassle out-the-door price with incentives upfront (beat our local competitors by at least $2,000) and helped coordinate the financing in a couple of very short phone calls or emails.It just couldn't get any easier! Ricky is always personable, caring, honest, and goes that extra mile for his customers by adding optional accessories at no cost, promptly schedules drivers to deliver our fully-gassed vehicles to our door at no cost, and sends the paperwork with his drivers for signature. He trusts his customers, and we trust him and his word. We will only buy from Ricky Rivera in the future!! More

I bought 2014 Mustang from Koons Sterling Ford. I did extensive research on pricing from consumer reports and USAA. Steve Arnold was the best vehicle salesperson I have ever bought a car from. I did ever extensive research on pricing from consumer reports and USAA. Steve Arnold was the best vehicle salesperson I have ever bought a car from. I did everything on telephone and he beat 15 other dealers prices for same car. The general sales manager Brian D' Amico also helped out to make the deal even better. I would highly recommend anyone in the market for a new car to call Koons Sterling Ford. More