Koons Sterling Ford

BEST buying experience OK, my BIG mistake.... I first went to another nearby dealership and like most other NOVA dealerships I was snubbed for the first 30 min of lookin OK, my BIG mistake.... I first went to another nearby dealership and like most other NOVA dealerships I was snubbed for the first 30 min of looking around the lot. Happens frequently to people who don't look like money I guess.. When I finally was able to get someone's attention they could not answer a single question about the F250 line so I left. I digress, this review is about a dealership that provides everyone the same level of superior customer service, friendly sales and probably the best GSM I've seen behind the desk. My BEST decision... Seriously, I have bought several new cars in my lifetime from new BMW's to new loaded Chevy trucks. This amazing F250 larriot is a dream truck and BEST of all at Koons Sterling Ford not once did I feel ignored or worse, pressured to buy. Being a lifelong Chevy guy I didn't know much about Ford truck lines, Anthony Southern was patient and took his time explaining the difference between all the F-250 models Ford offers and the differences between them. Something I asked the other guy and couldn't get a straight answer! Now time to make a deal... expecting to go back and forth on price, show competition Internet prices I spent hours searching online for Stop! Do not waste your time. Koons Sterling Ford does their homework and with a no haggle price that was below anything I found I realized price isn't everything if you find a place that has great customer service but it sure does feel good to get both! AND to top it off... Paperwork time. Yea the part where the finance guy usually gets his makeup money by adding $% to your interest rate or selling you add on services you really don't need. All which will add up and cost you more in the long run... NOPE! Not with Eman, a nice gentleman and business professional who is extremely knowledgeable in financial services and actually helped me and provided me with information on ways to help reduce my truck payment. In short, don't waste your life and start you vehicle buying adventure at Koons Sterling Ford. More

great service Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. I especially appreciated the flexibility around the timing of the delivery of the car. More

new purchase I just wanted to say how nice it was to Deal with Koons Sterling Ford. I bought a F-250 Lariat from Shane Sooner in 2011 and was treated so nice i dec I just wanted to say how nice it was to Deal with Koons Sterling Ford. I bought a F-250 Lariat from Shane Sooner in 2011 and was treated so nice i decided to call him back two weeks ago to try again. I talked to him on the phone and explained to him that i was looking for a 2014 ford f-350 loaded king ranch diesel truck. He said to give him alittle bit and he will find me one. I got a call from him as promised and he went to pick it up and had it ready for delivery in a couple days. i was so happy with the the way he treated me and made me feel like a family member. i came back yesterday and bought a 2014 Ford Explorer for my secretary . Shane goes above and beyond to make sure i was happy and even called this morning to make sure we got home safe and everything was good. we are two hours away and could buy from three ford dealers closer but love the way we get treated at koons sterling ford. I also am very happy with Adrian Tiaga who is the business finance manger which is very nice and helped everything go smooth as well. Thanks alot guys and i will buy all our trucks from your dealership as we need them. Eugene (rick ) Cross. More

Great experience with Steve after a slew of bad elsewhere I knew I wanted a hatchback Ford Focus so I set out around town (Winchester, VA) to buy a car. I was completely dissatisfied with the dealerships aro I knew I wanted a hatchback Ford Focus so I set out around town (Winchester, VA) to buy a car. I was completely dissatisfied with the dealerships around Winchester, they played games and wasted my time -I took a day off of work and the deal fell through because I felt like I was being lied to and that they were giving me a terrible price for my trade in. The dealer in winchester also told me that he wouldn't drive my potential car, he drove a Land Rover... After my terrible experience, I called Steve at Koons on a whim, I wanted to visit, but I didn't want my time wasted again, particularly if I was going to drive an hour to see them. I went on a weekday at 8pm, Steve brought the Focus hatchback out and answered all of my questions, he worked with me to get a great price for my used car and I bought a car by 10:30 that night... he stayed overtime and didn't rush me or try to persuade me. He was so honest and made the process so easy, no going back and forth for hours, just a great deal from the start. I have recommended Steve to all of my family and friends and three of them have gone to Steve with a great experience as well. I will always go back to the Steve at Koons for all of my cars, it doesn't make sense to waste time anywhere else. I bought my car in Nov. (it's now may) and I commute 140 miles everyday to work and home. I still love my car, my experience was great and I got a GREAT vehicle. Also... Steve drives Fords too :) More

Very friendly, very helpful I came to here to buy my very first car and I didn't know anything about the process or the market. I was lucky enough to meet and work with Steve as I came to here to buy my very first car and I didn't know anything about the process or the market. I was lucky enough to meet and work with Steve as he is very knowledgeable and very helpful. His expertise made this process very smooth. He explained and compared each model extensively to make me feel comfortable about what to choose. He even helped me with buying insurance. Overall great experience, thank you Steve! More

Great experience! My previous car unexpectedly died, and I was in need of a replacement. I was also out of town for a week, so that was another challenge. My first ca My previous car unexpectedly died, and I was in need of a replacement. I was also out of town for a week, so that was another challenge. My first call was to Koons Sterling Ford, and Steve Arnold answered. He was great right from the beginning. He was attentive to what I was looking for in a new vehicle, and he was respectful of my time-frame. I had a week to find the best deal, so I shopped around. I spoke with Steve at least once per day, and he went above and beyond to secure my business. I got exactly what I wanted and what was promised to me, and I never felt uncomfortable or pressured - something that is very important in these types of life experiences. Furthermore, he has followed up with me several times even after the sale to make sure I was happy and everything was going well. This was such a great experience, and I highly recommend Koons Sterling Ford and especially their Sales Rep., Steve Arnold. Sincerely, Erik Perini More

Top notch experience from start to finish From the moment I walked into the dealership and was greeted with a friendly smile from John Bolling, the sales and customer service from the staff at From the moment I walked into the dealership and was greeted with a friendly smile from John Bolling, the sales and customer service from the staff at Koons Ford was exceptional. John ensured I was taken care of by the sales staff and checked on our progress to help me select the right car for the right price. Both Bob Shehata and Danny Islam took great care and showed genuine concern to find a car to fit my needs at the best price. After selecting a 2014 Ford Fusion, Bob and Danny both showed great patience as I made the right choice. I am thankful and extremely happy in the customer service afforded to me at Koons Ford Sterling. I highly recommend shopping for your next car purchase at Koons Ford Sterling. More

Awesome Car, Awesome Buying Experience My wife and I recently purchased a special edition 2014 Mustang GT. Steve Arnold was the salesperson we worked with in selecting and purchasing our n My wife and I recently purchased a special edition 2014 Mustang GT. Steve Arnold was the salesperson we worked with in selecting and purchasing our new car. His friendliness and professionalism were outstanding. We were up front about what we could afford to spend on our new car and Steve worked hard to get us the best deal possible on our purchase and for our trade-in. Steve and the staff at Koons Sterling Ford were friendly, polite, and always respectful of our time. They simplified the purchasing and financing process making this car purchase the best ever! If you're looking for a new car, I highly recommend you visit Koons Sterling Ford and talk to Steve Arnold. More

Steve the man Steve was a great salesman to work with at Koons Sterling Ford. He was very knowledgeable about the sales and took the time to learn what I was lookin Steve was a great salesman to work with at Koons Sterling Ford. He was very knowledgeable about the sales and took the time to learn what I was looking for in a car. If you are looking for a new or used car and looking for a pleasant salesman ask for Steve Arnold. More

Best customer service, ever What can I tell and where can I start? This is going to be more a review of the person than review of the dealership. It can be funny or it can be What can I tell and where can I start? This is going to be more a review of the person than review of the dealership. It can be funny or it can be serious depending on how you want to look at it. But at this point if I’ll ever get rich enough or will have my car totaled, I know that I am going to Philip Kohrs for the next car, wherever he is going to be working; unless he’ll become a scuba diving instructor. If I could give him a medal for being the best salesman of the year, I would. I can’t even name him a salesman for that matter. On the serious note, I was not a piece of cake as a customer and I know it. I am an ingrown lover of the Volvos and addict of my ex Ford Excursion; and the mighty Excursion was a vehicle I had to downsize from. Name it a dilemma. I loved my truck, I’ve spent 4 years driving men nuts in it. Imagine a woman dressed professionally and wearing high heels coming out of one… I’ve driven 3000 miles across the country in my Old Faithful in 3.5 days and it never complained. Did I want to give up on it? Oh no… When I stopped at the dealership, 3 men eyed me with a respect and said something like: “Wow, it’s so cool”. Maybe it was addressed to my legs… And here I am getting desperate, going from dealer to dealer and not wanting to give up on my Monstrosity (it was a loving name for the truck in my family). I've seen obnoxiousness, rolled eyes, sales people trying to make on me more money than their vehicles were worth. Nobody did it better and smoother than Philip have done, - he transitioned me over with no pains. I practically bought Ford Focus from Koontz and since they had their finance department busy that day, they let me drive it next day to my work. I practically cried because it did not suit my needs and it was too small for a long legged girl… I came out of it with my back soaring and my legs cramping. Philip said: “It’s okay. I want you to be happy and get a vehicle you’ll love”, and I admired him for that. He was a sales person out of the box, new generation, one who gets business, but doesn’t press you into anything… 2 Corollas and a week later and bunch of different printouts in my hands, I still was lost, but I wanted to give him my business for being so patient with me. I knew that I was a pain of the butt customer, who doesn’t want that or doesn’t like this. I wanted 4 wheel drive, no black, I wanted leather, and I wanted it to be small enough and not overly big, budget friendly, etc. At the same time I wanted it to be roomy enough to accommodate 2 kids, me and my mother and don’t kill me with a cost of fuel during commute. Ok, I was married for 9 years to a guy who worked in car dealership, so I always had a bargain. Thanks to Philip I own now a sleek Hyundai Sonata GLS. Do laugh please, because it has nothing to do with my requirements other than fuel consumption. It is even dark blue, close to a black color. I would send all my business to Philip at any given time without even thinking twice, because he was knowledgeable, accommodating, thoughtful, polite, tolerable (I have 2 kids 3.5 and 6 years old), and he did not try to sell me anything on the top. He just was telling about benefits of this and of that, and it never was pressing, but it always was about me, his customer. He looks into your eyes when you talk to him, which acknowledges that he is listening and paying attention. To every apology of mine of being pest of the customer, he said that he cared about me being happy and finding the best car to suit my needs. Even when I was rear ended in my new Hyundai less than 20 days after owning it, he provided me advice, help and reassurance. The Koontz Sterling dealership has only one downside. It has a limited inventory when it comes to the used car choices, but it is only due to their location and size, and has nothing to do with Philip. By the way, every time I pulled into their parking lot or walked in the dealership (and it was about 6 times), everybody would try to attend my needs and try to find Philip for me. They are always smiling and always ready to assist you, even in the cold days they are outside or coming to you as soon as they see you. I’ve spent about 25 min in the cold at one dealership at Tyson’s Corner before somebody showed up. They looked at the windows at me, but stood inside. Way to go Philip, thank you for the outstanding customer service and being extremely personable! More