Koons Sterling Ford

i called sterling ford about a mustang. i got steve i called sterling ford about a mustang. i got steve arnold on the phone. so glad i dealt with him.very friendly,patient and helpful through the whole i called sterling ford about a mustang. i got steve arnold on the phone. so glad i dealt with him.very friendly,patient and helpful through the whole process.it could not have went any smoother and easier.i am from out of state. whole transaction went great. i recommend this dealership and dealing with steve arnold. love my new mustang. thanks again steve. More

Add me to the list of satified customers!! I purchased a new ford mustang from Mike Palmer and the experience could not have been better. Shopping from my home town of Long Island, New York, I was at first new ford mustang from Mike Palmer and the experience could not have been better. Shopping from my home town of Long Island, New York, I was at first sceptical of purchasing a vehicle over the phone, but Mike Palmer politely, honestly and informatively, navigated me through the process. I got a much better price from Mike than from my local dealerships, and that included heavy duty floor mats, delivery to N.Y., and a full tank of gas!! Never, and I mean never, have I felt so satisfied with a new car purchase as I am with Koons Sterling Ford. Many thanks again to Mike Palmer. Sincerely Vincent C. More

Koons Sterling Ford made a price for me to trade in my existing car and buy a new Focus, when other Koons Ford locations ckouldn't. My sales rep, Anthony Southern, was a complete professional both as to t existing car and buy a new Focus, when other Koons Ford locations ckouldn't. My sales rep, Anthony Southern, was a complete professional both as to the car inself and financially. My experience in buying and financing the new car with Anthony Southern and Eman Keshani was without pain and the deal was the best. Deal with this dealership first and last; and with Anthony Southern in particular. More

2010 Tarus .50,000 Miles . I discovered a noise coming from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new F from my right rear ,I pulled off the wheel and turned the Hub bearing and it felt rough ,I could feel that the bearing was bad .I ordered brand new Factory Bearings from Ford ,after taking off the rear wheel and unbolting the Hub Bearing Assembly it would not budge .My Lovely Wife saw me fighting with this seized part ,came over to me and tells me that the wheel bearing is covered in the Drivetrain warrenty,I can Not repeat what I was thinking or what I said here ! I then took the car to Joey Stickman at Koons Ford Sterling Va. Joey Cheerfuly told me my Wife was right and he asked me if I wanted to leave it with him for repairs ,as I did wish to do .Two days later Joey called me and said that the car was ready for me to pick up ,at no charge to me plus He and Joey Thomas the ASE Master Technician decided to replace the Hub Bearing Assembly On the left rear also now both rear wheel bearings were replaced with new factory parts ,along with two other related parts that they felt could become a problem. I'D Like again to state this complete repair job did not cost me one cent. Koons Ford Sterling is the very best ! Rob Borchert. More

Jon was great to work with. He was very honest and incredibly transparent. There was no question dodging of blaming anything on upper management. Once a fee was agreed, he remained attentive and conti incredibly transparent. There was no question dodging of blaming anything on upper management. Once a fee was agreed, he remained attentive and continued to help me out. More

I visited Koons Ford approximately 2 months ago and at that time I was turned down because of not having a good credit rating. I left discouraged and then I received a letter from Capital One that said I that time I was turned down because of not having a good credit rating. I left discouraged and then I received a letter from Capital One that said I had been preapproved for up to $30,000. I went back to Koons and talked with Steve Arnold for the second time and he and his manager made it happen. I am proud to say that I got the car I wanted with a 3.9 interest rate and gave me a monthly car note that I can live with comfortably. More

My wife and I first contacted this dealership via email. Jonathan Chinn responded within several minutes and during our subsequent exchange he answered our initial questions completely. After confirming th Jonathan Chinn responded within several minutes and during our subsequent exchange he answered our initial questions completely. After confirming the availability of the Ford Fusion Hybrid we were interested in, as well as the price, we scheduled a test drive. Jonathan was friendly, professional, and knowledgeable. He gave us a thorough orientation to the car which included a demonstration as to how to access and use the sophisticated technology built into the vehicle. We were not pressured in any way. All of the information Jonathan provided us prior to and during our visit to the dealership was accurate and the price we paid was exactly as initially quoted. We found Earl Cooke, Finance and Insurance Manager, to be equally efficient and a pleasure to deal with. We don't generally write reviews of this nature but we honestly feel that both of these gentlemen do a great job and deserve to be recognized for it. We will recommend them to our friends when opportunities arise. More