Koons Sterling Ford

The Game Changer ... !!! On Friday night, it started out as a little sneak peak online for a used car. A trip to CarMax on Saturday ended in a 6 hour hostage situation where w On Friday night, it started out as a little sneak peak online for a used car. A trip to CarMax on Saturday ended in a 6 hour hostage situation where we almost purchased a car that we didn't want to even test drive much less drive on a daily basis just so we could leave. You've been there and you know what I'm talking about ... By then, we finally decided to visit the idea of a new car. A little road trip out to Fredericksburg where the dealership wasn't even opened on a Sunday. After a few phones calls on Monday, we left work and visited a Chantilly dealership. We were promised the car we wanted for the price we wanted, then after sitting in the hot seat for hours, we were told our request was unreasonable. It was the same request that we had when we arrived, so I am not sure what changed except we wasted three hours of our time. The entire weekend was wasted and the week ahead didn't look too optimistic. We felt defeated. We knew what vehicle what we wanted, we knew what we needed ... we continued to research our options and contacted Koons. After few email exchanges with Steve Arnold - we decided to go car shopping one more time. We arrived at Koons at 7 pm on Tuesday evening. By 9:30ish, we were driving a car home that we love!! Steve did not make us broken promises. He didn't take up our time trying to sell us something that we had to settle for. He did not treat us like a number. He took the time to listen to our wants and our needs. We were not stressed. We were excited about our car shopping experience when we were at their dealership. We left in our 2015 Ford Explorer with every intention of building a long term relationship with Steve Arnold and the team at Koons Ford. Many, many thanks to each of you! Matt & Tina More

Best car buying experience I’ve ever had! Working with Steve was fantastic. I called late on a Saturday afternoon to inquire about purchasing a new Shelby; within two hours I had purchased the Working with Steve was fantastic. I called late on a Saturday afternoon to inquire about purchasing a new Shelby; within two hours I had purchased the car from a thousand miles away. For perspective, it took four hours at a dealership for our last two cars. A week later the car was expertly delivered to my front door. Steve kept me updated through the entire process and made it as easy as possible. If you’re looking to buy a new car; see Steve and he’ll make it a breeze. More

Loyalty and commitment I've purchased over 5 cars from Koons. Two from Steve. I return because of loyalty and commitment to the customer's buying preference, budget, and s I've purchased over 5 cars from Koons. Two from Steve. I return because of loyalty and commitment to the customer's buying preference, budget, and schedule. Steve goes the extra mile and we really appreciate that in a auto dealer. Thanks Steve. More

They're gonna WOW you! Their commercials may be annoying but the dealership really does wow you! JC Schied was very helpful with selecting a first car for my daughter. I cam Their commercials may be annoying but the dealership really does wow you! JC Schied was very helpful with selecting a first car for my daughter. I came prepared to have to negotiate (which I hate doing) and expected to be there a very long time while working out a deal. I got exactly the opposite. JC came back with the sale price of the car and I really did say "Wow". The whole transaction went very smoothly and the finance manager was very friendly and provided excellent customer service while answering all of our questions. I highly recommend JC and the Koons Sterling Ford staff to all of my friends and colleagues! More

What a great experience! I recently purchased a 2014 Ford Fusion from Steve, and it was an experience that I am very satisfied with. I could tell that he knew his vehicles wel I recently purchased a 2014 Ford Fusion from Steve, and it was an experience that I am very satisfied with. I could tell that he knew his vehicles well, and he was very personable. I always feel a bit intimidated when I walk into a dealership, but Steve helped to quickly quell that ill-feeling, and he never once pressured me into something I didn't want. If you go to Koons in Sterling, ask for Steve Arnold! More

Excellent and efficient purchase of a new F150 FX4. JC Schied and his Manager Abraham provide professional and courteous service during the purchase of our new vehicle. We will definitely continue to u JC Schied and his Manager Abraham provide professional and courteous service during the purchase of our new vehicle. We will definitely continue to use Koons Ford of Sterling for all our future Ford needs and will recommend to all. More

Steve was great! Steve helped me with my new car purchase. This was my first time buying a new car. I am a teacher who graduated only two years ago and he helped me fi Steve helped me with my new car purchase. This was my first time buying a new car. I am a teacher who graduated only two years ago and he helped me find the best rate. He was friendly and explained everything we needed to know. Excellent experience! Thank you Steve! More

Anthony Southern was a pleasure to work with I purchased a 2014 Ford Mustang from Koons in Sterling in June, 2013. My car is now one year old. Anthony Southern was my sales person and he was a pl I purchased a 2014 Ford Mustang from Koons in Sterling in June, 2013. My car is now one year old. Anthony Southern was my sales person and he was a pleasure to work with. He made it easy to get the price quoted from USAA. He was knowledgeable about the car and helped us get the car with exact features we wanted from another dealership in Pennsylvania. In fact, the wheels on that car were better than the ones we wanted and were included without extra cost. The entire car buying experience from start to finish was very easy and we would gladly go back there. More

Steve 'n Crew I had a fabulous experience at Koons Sterling Ford! From the Superman of Sales, Steve Arnold, to the Man with the Miracle Hands Manager Brian D'Amico, I had a fabulous experience at Koons Sterling Ford! From the Superman of Sales, Steve Arnold, to the Man with the Miracle Hands Manager Brian D'Amico, this dealership worked wonders to give me a deal I went home happy with. While other employees of Koons that I came encountered with, Earl and Tom, were also friendly and helped throughout the process, I have to say the hook of it all was Steve Arnold. I really appreciated Steve's professionalism, kindness, knowledge of information, and his willingness to answer all questions (being a first time car buyer I had a lot!)which is what made me want to buy at Koons. I can't wait for the opportunity to refer another car buyer to him so they can have the same pleasant and rewarding car buying experience that I had. Thanks Steve n' Crew! More

What A Great Experience! I bought a new explorer from Koons Sterling and my experience was awesome. Steven Arnold was my salesman and he was super accommodating, eager to plea I bought a new explorer from Koons Sterling and my experience was awesome. Steven Arnold was my salesman and he was super accommodating, eager to please and worked with my budget. I felt no pressure from him and he really made the whole process fun. I feel like I got a great price and I'm happy. Earl, the finance manager, got me a lower %age rate than the loan I was previously approved for. He was great too; very efficient and knowledgable and had a great personality. All around I am pleased entirely with my experience at Koons Sterling. I will definitely go back for future purchases. More