Koons Sterling Ford

Stephen Arnold review Stephen Arnold was our sales person that found us the perfect car. He worked hard to find a car in our budget. He went over all the cars and let us t Stephen Arnold was our sales person that found us the perfect car. He worked hard to find a car in our budget. He went over all the cars and let us test drive them until we found the wright one. He never pressured us and let us take our time until we found the perfect car. We could not be any happier and satisfied with our purchase I would recommend Stephen Arnold to any of our friends who are looking for a car. More

Best ford Dealership!! If you're in the market for a new ford, Koons sterling is the place to go! Steve Arnold is the best salesman that I've had the pleasure of working wi If you're in the market for a new ford, Koons sterling is the place to go! Steve Arnold is the best salesman that I've had the pleasure of working with. The entire process was very quick and smooth and very fair for both parties involved. They will work with you to get you to a place you want to be without any pressure! I will for sure be going to Steve Arnold at Koons Ford Sterling for all of my new car Purchases. There's no games, no tricks, no pressure at this dealership! More

Friendly and knowledgeable dealership. I consider myself a very informed consumer, the dealership, sales and management excelled beyond my expectations. I have and will continue to refer fa I consider myself a very informed consumer, the dealership, sales and management excelled beyond my expectations. I have and will continue to refer family and friends. More

BEST buying experience OK, my BIG mistake.... I first went to another nearby dealership and like most other NOVA dealerships I was snubbed for the first 30 min of lookin OK, my BIG mistake.... I first went to another nearby dealership and like most other NOVA dealerships I was snubbed for the first 30 min of looking around the lot. Happens frequently to people who don't look like money I guess.. When I finally was able to get someone's attention they could not answer a single question about the F250 line so I left. I digress, this review is about a dealership that provides everyone the same level of superior customer service, friendly sales and probably the best GSM I've seen behind the desk. My BEST decision... Seriously, I have bought several new cars in my lifetime from new BMW's to new loaded Chevy trucks. This amazing F250 larriot is a dream truck and BEST of all at Koons Sterling Ford not once did I feel ignored or worse, pressured to buy. Being a lifelong Chevy guy I didn't know much about Ford truck lines, Anthony Southern was patient and took his time explaining the difference between all the F-250 models Ford offers and the differences between them. Something I asked the other guy and couldn't get a straight answer! Now time to make a deal... expecting to go back and forth on price, show competition Internet prices I spent hours searching online for Stop! Do not waste your time. Koons Sterling Ford does their homework and with a no haggle price that was below anything I found I realized price isn't everything if you find a place that has great customer service but it sure does feel good to get both! AND to top it off... Paperwork time. Yea the part where the finance guy usually gets his makeup money by adding $% to your interest rate or selling you add on services you really don't need. All which will add up and cost you more in the long run... NOPE! Not with Eman, a nice gentleman and business professional who is extremely knowledgeable in financial services and actually helped me and provided me with information on ways to help reduce my truck payment. In short, don't waste your life and start you vehicle buying adventure at Koons Sterling Ford. More

great service Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. Sales staff was knowledgeable, efficient and extremely helpful. Quality of service was outstanding, the car was ready on time, in excellent condition. I especially appreciated the flexibility around the timing of the delivery of the car. More

new purchase I just wanted to say how nice it was to Deal with Koons Sterling Ford. I bought a F-250 Lariat from Shane Sooner in 2011 and was treated so nice i dec I just wanted to say how nice it was to Deal with Koons Sterling Ford. I bought a F-250 Lariat from Shane Sooner in 2011 and was treated so nice i decided to call him back two weeks ago to try again. I talked to him on the phone and explained to him that i was looking for a 2014 ford f-350 loaded king ranch diesel truck. He said to give him alittle bit and he will find me one. I got a call from him as promised and he went to pick it up and had it ready for delivery in a couple days. i was so happy with the the way he treated me and made me feel like a family member. i came back yesterday and bought a 2014 Ford Explorer for my secretary . Shane goes above and beyond to make sure i was happy and even called this morning to make sure we got home safe and everything was good. we are two hours away and could buy from three ford dealers closer but love the way we get treated at koons sterling ford. I also am very happy with Adrian Tiaga who is the business finance manger which is very nice and helped everything go smooth as well. Thanks alot guys and i will buy all our trucks from your dealership as we need them. Eugene (rick ) Cross. More

Great experience with Steve after a slew of bad elsewhere I knew I wanted a hatchback Ford Focus so I set out around town (Winchester, VA) to buy a car. I was completely dissatisfied with the dealerships aro I knew I wanted a hatchback Ford Focus so I set out around town (Winchester, VA) to buy a car. I was completely dissatisfied with the dealerships around Winchester, they played games and wasted my time -I took a day off of work and the deal fell through because I felt like I was being lied to and that they were giving me a terrible price for my trade in. The dealer in winchester also told me that he wouldn't drive my potential car, he drove a Land Rover... After my terrible experience, I called Steve at Koons on a whim, I wanted to visit, but I didn't want my time wasted again, particularly if I was going to drive an hour to see them. I went on a weekday at 8pm, Steve brought the Focus hatchback out and answered all of my questions, he worked with me to get a great price for my used car and I bought a car by 10:30 that night... he stayed overtime and didn't rush me or try to persuade me. He was so honest and made the process so easy, no going back and forth for hours, just a great deal from the start. I have recommended Steve to all of my family and friends and three of them have gone to Steve with a great experience as well. I will always go back to the Steve at Koons for all of my cars, it doesn't make sense to waste time anywhere else. I bought my car in Nov. (it's now may) and I commute 140 miles everyday to work and home. I still love my car, my experience was great and I got a GREAT vehicle. Also... Steve drives Fords too :) More

Very friendly, very helpful I came to here to buy my very first car and I didn't know anything about the process or the market. I was lucky enough to meet and work with Steve as I came to here to buy my very first car and I didn't know anything about the process or the market. I was lucky enough to meet and work with Steve as he is very knowledgeable and very helpful. His expertise made this process very smooth. He explained and compared each model extensively to make me feel comfortable about what to choose. He even helped me with buying insurance. Overall great experience, thank you Steve! More

Great experience! My previous car unexpectedly died, and I was in need of a replacement. I was also out of town for a week, so that was another challenge. My first ca My previous car unexpectedly died, and I was in need of a replacement. I was also out of town for a week, so that was another challenge. My first call was to Koons Sterling Ford, and Steve Arnold answered. He was great right from the beginning. He was attentive to what I was looking for in a new vehicle, and he was respectful of my time-frame. I had a week to find the best deal, so I shopped around. I spoke with Steve at least once per day, and he went above and beyond to secure my business. I got exactly what I wanted and what was promised to me, and I never felt uncomfortable or pressured - something that is very important in these types of life experiences. Furthermore, he has followed up with me several times even after the sale to make sure I was happy and everything was going well. This was such a great experience, and I highly recommend Koons Sterling Ford and especially their Sales Rep., Steve Arnold. Sincerely, Erik Perini More

Top notch experience from start to finish From the moment I walked into the dealership and was greeted with a friendly smile from John Bolling, the sales and customer service from the staff at From the moment I walked into the dealership and was greeted with a friendly smile from John Bolling, the sales and customer service from the staff at Koons Ford was exceptional. John ensured I was taken care of by the sales staff and checked on our progress to help me select the right car for the right price. Both Bob Shehata and Danny Islam took great care and showed genuine concern to find a car to fit my needs at the best price. After selecting a 2014 Ford Fusion, Bob and Danny both showed great patience as I made the right choice. I am thankful and extremely happy in the customer service afforded to me at Koons Ford Sterling. I highly recommend shopping for your next car purchase at Koons Ford Sterling. More