Koons Sterling Ford

Turning an unpleasant adventure into a pleasant experience I have been apprehensive of car dealerships, specifically car buying and salesmen ever since I got rake over the coals as a young kid out of high scho I have been apprehensive of car dealerships, specifically car buying and salesmen ever since I got rake over the coals as a young kid out of high school buying my first car. Twenty years later, I tend to do all my negotiating over the internet. Once I have come to an agreement on the price, I commit and drive to the actual dealership to test drive and finalize the deal. Having researched the vehicle, I contacted numerous Ford dealerships for out the door quotes. Koon's Sterling Ford had the best selection within a hundred miles of my location for the price point I was looking for. I contacted Steve Arnold who informed me that they were willing to beat a competitors price and had several different colors to choose from. I drove to the dealership, drove the car, agreed upon a price (within 5 minutes) and was out the door within several hours. My salesman (Steve Arnold) met me as soon as I drove up. He was cheerful, knowledgeable, and extremely professional and answered all of my questions. One thing he was not, was overbearing or pushy. As the title states; Steve Arnold made what could have been an unpleasant experience into an enjoyable one. I would recommend Koon's Sterling Ford to anyone who is looking for an honest and fair deal on an automobile. The dealership was clean and well maintained, and the employees were very courteous. Steve Arnold has been there for three years and will probably be there if decide to visit. Dealing with him was like talking with a neighbor (you like). Great guy...ask for him if you are in the market for a car new or used. Sean Moore, Stafford, VA More

Ricky Rivera - Spanish Speaker New to the area as I moved from Puerto Rico to Virginia, I was looking for a New vehicle in the area. I looked at several cars, received many phone ca New to the area as I moved from Puerto Rico to Virginia, I was looking for a New vehicle in the area. I looked at several cars, received many phone calls from sales representatives from different dealers. But not the right price or did not feel as the right time to purchase a car as sales persons were pressuring me to purchase a vehicle via phone. I searched the internet and saw a 2014 Ford Explorer at an excellent price. New to the area, I checked Koons Sterling website and noticed excellent deals on cars. Took some time after work to visit the dealer. Upon arrival I walked the lot and requested a Spanish speaking sales person. That is how I met Ricky Rivera. Ricky introduced himself and make me feel at home. Provided me time to look around, assisted me in test drive two different cars and I am the proud owner of a 2014 Ford Explorer. The professionalism, expertise and friendliness was a plus. Also, by Ricky Rivera been able to communicate with me in Spanish was also a tool that helped me in purchasing the car. Ricky Rivera is an asset to Koons. I will definitely buy from this dealer ship again. I due to buy a new car n the near future and will come back again. More

He traeted me with Respect I have had the pleasure of buying two cars from Ricky Rivera and I have never been treated this good anywhere. He work hard to find me the truck I wa I have had the pleasure of buying two cars from Ricky Rivera and I have never been treated this good anywhere. He work hard to find me the truck I wanted. He went as far as Indiana to get me my new truck. I will never buy a car or truck from anyone else. Thanks Ricky More

Prices were right so I bought 2 The transaction was so smooth on the purchase of a work vehicle (Ford Transit), I decide to upgrade my personal car as well. Didn't spend a lot of tim The transaction was so smooth on the purchase of a work vehicle (Ford Transit), I decide to upgrade my personal car as well. Didn't spend a lot of time at the dealership because Ricky and the management staff had everything we discussed lined up and ready to go. Would highly recommend! More

Good price and great service I scheduled a test drive with Ricky last month. He offered a good price to me so I decided to buy the vehicle right away. He is very professional and I scheduled a test drive with Ricky last month. He offered a good price to me so I decided to buy the vehicle right away. He is very professional and his service is great. He ensured everything went right before I drove the car away. I would recommend him to my fellows. More

Good experience I have bought 2 cars from Sterling Ford. The have gotten me approved and with a good interest rate. The salesman was friendly and helpful. Thanks Ri I have bought 2 cars from Sterling Ford. The have gotten me approved and with a good interest rate. The salesman was friendly and helpful. Thanks Ricky Rivera More

Awesome Experience This is the first new car that I have purchased. Ricky was incredible helpful from the first day I spoke with him. He helped me to get financing and h This is the first new car that I have purchased. Ricky was incredible helpful from the first day I spoke with him. He helped me to get financing and he made my my first car buying experience AMAZING!!!! Thanks Ricky!!! More

Great Service, Price, and Selection. Steve Arnold went above and beyond our expectations for our new 2014 Fusion SE Ecoboost. They worked with us on every aspect of our purchase/trade-in. Steve Arnold went above and beyond our expectations for our new 2014 Fusion SE Ecoboost. They worked with us on every aspect of our purchase/trade-in. It was a late evening purchase and everything went flawless!!! Steve gave us good options on what we could do and how we could do it. I really would suggest anyone to go to this Koons Sterling Site for their next purchase. The price was right and they told us everything upfront and didn't force us to buy anything we didn't want/need. Thanks Steve you are a real straight shooter. More

Amazing first time car buying experience Mr. Steve Arnold made my experience a great one. This was my first time buying a car, so it was a bit overwhelming at first, but he made everything ve Mr. Steve Arnold made my experience a great one. This was my first time buying a car, so it was a bit overwhelming at first, but he made everything very clear, we were always on the same page and he helped me find something suitable for my price range, my age, my budget and overall something that i can see myself happy in. If you're going to go to this dealership, I would definitely recommend you go see Steve, he's a great salesman with great patience and is also very understanding.. Two thumbs way up! More

Beyond Expectations I went to this dealership to check a car that I found online not expecting to buy it. When I got there I was greeted by Steve Arnold who waited for my I went to this dealership to check a car that I found online not expecting to buy it. When I got there I was greeted by Steve Arnold who waited for my arrival and had the patience to show me the car. He was very friendly and answered all of my questions. His service was excellent and he accommodated all my needs. For him it's just not about the sell but customer satisfaction even after purchase. It was mainly for his expertise and help that I ended up buying the car. He reassured me that it was what I was looking for. Overall great experience, tremendous success and very satisfied. More