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Koons Sterling Ford
Sterling, VA
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 30, 2016
Drove a new 2016 Mustang home to Connecticut Living in Connecticut, I had heard about the great new car pricing at Koons Sterling Ford on the internet. After inquiring about a 2016 Mustang GT, Living in Connecticut, I had heard about the great new car pricing at Koons Sterling Ford on the internet. After inquiring about a 2016 Mustang GT, I was contacted by Alex Assefa. Any questions or concerns I had about the car or buying the vehicle 350 miles from me were quickly and professionally answered by Alex. He even picked up my wife and I from our hotel after flying in to purchase and drive the car home. I would definitely recommend Koons Sterling Ford and Alex Assefa in particular. The entire experience was second to none. More
by MagneticGT
Employees Worked With
Adrian Tiaga, Alex Assefa
May 27, 2016
Amazing Sales Follow Up and Customer Service! After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to ou After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to our needs, give us several options that worked for us! He kept us informed of the process every step of the way. Alex was the ONLY salesperson that we came across in our search that truly worked for us and showed sincere care. With 4 kids in tow, Alex made the process smooth and painless and made our buying experience a definite 5 star event. Thanks to Koons and Alex Assefa! We can't wait to refer all of our friends! More
by HelenJohnson
Employees Worked With
Michael Palmer, Alex Assefa
May 19, 2016
I would like to truly thank Mr. Joey Stickman, well done! Mr. Stickman, is part of a wonderful Service team that fixed my truck yesterday, from start to finish, it was a pleasant experience, he is this best, Mr. Stickman, is part of a wonderful Service team that fixed my truck yesterday, from start to finish, it was a pleasant experience, he is this best, thanks again. Koon on Harry Bryd hwy. More
by Kenneth Davis
Employees Worked With
Joey Stickman
May 12, 2016
Steve is the man!!!! Bought my first mustang thanks to the help of Steve! Very nice and professional. Went in three times before I bought the car and he was there to answe Bought my first mustang thanks to the help of Steve! Very nice and professional. Went in three times before I bought the car and he was there to answer any questions. Fun guy to just have normal talk with too! Overall had an amazing experience and would definitely recommend friends to go to him when looking for a car. More
by Za811283
Employees Worked With
Steve Arnold
May 04, 2016
Good service; good price; good salesman; efficient shop Mr. Piland was efficient, competitive, up front, concise, knowledgeable and cooperative. I conducted the entire transaction (save payment) by email an Mr. Piland was efficient, competitive, up front, concise, knowledgeable and cooperative. I conducted the entire transaction (save payment) by email and phone. Mr. Piland's price on the Mustang was about $2,000 lower than four other dealerships. I knew everything I wanted before traveling to the site to get my car. Would I buy another new car from Rickie Piland? Certainly. I hope he gets a raise - he's worth it to Koons Ford. More
by Soils Magician
Employees Worked With
the guy who processed the money; name forgotten. He was very good. , Rickie Piland
May 03, 2016
Smoothest deal ever Jason was awesome to deal with. He found the car i wanted. Told me everything i needed to know. I was coming from 2 hrs away and he made sure everyt Jason was awesome to deal with. He found the car i wanted. Told me everything i needed to know. I was coming from 2 hrs away and he made sure everything was clean and ready to go. I was there under a hour total. I have a daughter turning 16 in 2 years. We will be buying a car from Jason again More
by Mustang5.0
Employees Worked With
Jason Robles
May 02, 2016
A very Smooth Transaction Jason was a pleasure to deal with. He's knowledgeable about his product and quite personable. Jason gave me a great price and Ricky found decent fina Jason was a pleasure to deal with. He's knowledgeable about his product and quite personable. Jason gave me a great price and Ricky found decent financing too. More
by Fred Dase
Employees Worked With
Ricky Rivera, Jason Robles
April 30, 2016
Boom! Great pricing and service from beginning to end. This will is my second Mustang from Koons Sterling and will be back again for my next! Great pricing and service from beginning to end. This will is my second Mustang from Koons Sterling and will be back again for my next! More
by jas11151990
Employees Worked With
Jason Robles
April 28, 2016
Jason rocks Highly reccomend Mr Jason Robles. Down to earth, informative and effecient. Definitely a great sales rep and a pleasure to work with. Best part of Highly reccomend Mr Jason Robles. Down to earth, informative and effecient. Definitely a great sales rep and a pleasure to work with. Best part of the experience. Koons in general was not aggressive in pricing and only will offer Ford rebates vice anything on their end. Didn't have time unfortunately to play games with negotiating the price due to state of my primary vehicle. Did offer decent pricing on trade-in however which broke it even imo. More
by ClemsonTiger1
Employees Worked With
Jason Robles
April 23, 2016
Nightmare. Where do I start with the horrible experience with Ford and specifically Koons Ford Service. Let me start off by saying my family and I have been loy Where do I start with the horrible experience with Ford and specifically Koons Ford Service. Let me start off by saying my family and I have been loyal Ford customers. This is the 3rd Ford I've owned and their are 2 other Ford's in the family. After this experience my family will never purchase another Ford again. It started by bringing my car in for recall work that needed to be done. In addition, my moonroof was not opening and closing correctly and the dome light was not turning on, I asked them to fix it. When I had purchased my 2013 Ford Fusion I bought the Ford Premium Care extended warranty for 7 years/75k miles. My car only has 33,000 miles on it. I specifically asked if the warranty covered the technology and the moonroof on the vehicle and was assured it was covered a long with mostly every other part. Come to find out Koons told me the moonroof is not covered under warranty and it would be almost $1,000 to fix it. When I told them it should be covered under warranty and showed them the warranty pamphlet that even says moonroof is listed as covered, they told me it's only covered under "electrical" and the part that controls the entire moonroof which needs to be replaced isn't covered. What a scam. Do your research about Ford warranties and you will find the same thing. They always find a "part" that caused the part to break and will not cover it. They deceived me and were deceptive with their warranty. I immediately requested for them to cancel the warranty and refund me the remainder and I was told I would have to go to the dealer in Massachusetts I bought it from. Let me get this straight, you wan't me to drive 700 miles to cancel my Ford Motor Company warranty? I lodged a complaint with Ford corporate and was able to cancel and get a partial refund on my deceptive PremiumCare warranty over the phone with them. I picked the car up from Koons and just when I thought it couldn't get any worse, that night I observed a piece of metal hanging out from under the rear of my car. When I looked under the vehicle one of the Koons Service tech's tool was wedged in my driver side rear coil-spring. My car's check engine light came on and their was a loud exhaust leak coming from the rear of the vehicle, all thing's that didn't happen until I got my car back from them. They told me they forgot the plug some hoses back in which caused my leak and light to come on and couldn't answer about the tool that was left on my vehicle. Where is the quality control? I will never buy another Ford product or any brand or service from anything with the Koons name attached to it. We recently bought a brand new Wrangler from Koons Jeep and we will never be bringing it their for service. More
by FusionX
Employees Worked With
Alan
