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Koons Sterling Ford
Sterling, VA
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
August 13, 2016
Awesome Team! This was my second time buying from Sterling and the experience was first rate yet again. Shows a consistently high level of management. Jason was a This was my second time buying from Sterling and the experience was first rate yet again. Shows a consistently high level of management. Jason was a dream to work with – quickly answering questions to ensure that I understood features. I would highly recommend Koons Sterling Ford and Jason Robles. More
by Janice
Employees Worked With
Jason Robles
August 13, 2016
Excellent Service Jason Robles is an asset to the Koons dealership! So much so that his professional, courteous and knowledgeable approach were a determining factor in Jason Robles is an asset to the Koons dealership! So much so that his professional, courteous and knowledgeable approach were a determining factor in my vehicle purchase. Jason's approach to customer service and his drive to deliver results are more indicative of the quality you expect in more highline brands such as Porsche. This dealership would do well to position Jason in a leadership position so that he can pass on his approach to other team members. More
by gquint2
Employees Worked With
Jason Robles
August 13, 2016
Great experience... Only guy I will ever buy from. I purchased my used new F150 from Jason Robles and could not have had a better experience. After initially locating the car on the internet, Jason was I purchased my used new F150 from Jason Robles and could not have had a better experience. After initially locating the car on the internet, Jason was readily available by telephone or email to answer questions and set up an appointment for viewing the vehicle. Because of the large distance I needed to travel to get to his dealership, Jason went out of his way to have all of the vehicle preparation and paperwork ready to allow the purchasing process to be completed smoothly and quickly. I highly recommend Jason to anyone in the market for a new or used car purchase. More
by rbwg1
Employees Worked With
Jason Robles
August 12, 2016
Great Customer Service Always a pleasure tondo business with Koons ford Sterling. Steve always takes really good care of me and the friends and family I send to him. Always a pleasure tondo business with Koons ford Sterling. Steve always takes really good care of me and the friends and family I send to him. More
by David S.
Employees Worked With
Steve Arnold
August 12, 2016
Outstanding customer service !!!!!!!! From the start, Alex’s customer service was great, from the first contact on the WOW link for the F150 I was looking at, to his fast reply’s to my ema From the start, Alex’s customer service was great, from the first contact on the WOW link for the F150 I was looking at, to his fast reply’s to my emails. And the fact that he had the truck transferred to the Sterling site was above anything I was expecting. I like the fact that Alex is very up front about the pricing from the start, and his knowledge about the truck was impressive, This makes the 4th F150 I have bought, and this experience has far exceeded what I was used to. I will recommend Alex and Koons to anyone looking for a new car or truck. Could not be happier with my 2016 Ford F150!!!!! More
by F150Guy
Employees Worked With
Alex Assefa
August 11, 2016
Great experience ! My sales rep steve Arnold walked me to my best car option, I reffered a couple of my friend to them and they were all extremely Happy!! My sales rep steve Arnold walked me to my best car option, I reffered a couple of my friend to them and they were all extremely Happy!! More
by Chicocenteno
Employees Worked With
Steve Arnold
August 11, 2016
Koons Sterling Ford and Steve Arnold IS the right choice I've bought 3 cars from Sterling Ford and Steve specifically, and one of my friends has bought a car from him as well. Absolutely no complaints always I've bought 3 cars from Sterling Ford and Steve specifically, and one of my friends has bought a car from him as well. Absolutely no complaints always makes the process easy and quick, gets the best price you can possibly get and also makes sure the service department takes care of you as well. I plan on continuing to bring my business to Steve and Sterling Ford. I highly recommend to come here to buy a vehicle, you will not be disappointed. Do not hesitate to bring your business here. More
by Stephen
Employees Worked With
Steve Arnold
August 11, 2016
"Awesome! Amazing! Feeling Blessed!! I live in WA State and my old Ford 150 gave up on me after 318,000 miles. Koons Sterling Ford was my lifesaver. Not only did Steve Arnold get me into I live in WA State and my old Ford 150 gave up on me after 318,000 miles. Koons Sterling Ford was my lifesaver. Not only did Steve Arnold get me into the perfect truck for me, the staff behind the financial end worked wonders for me... but on top of that Chis Ford (tech) made my week!!! Love him!! It was important for me to have a canopy - most canopies take four weeks to be prepared and I didn't have four weeks to wait. Chris took my old canopy and manipulated it to 'fit' my new truck until I can get back home to get a new one. It allowed me to get back on the road quicker and that meant everything to me. What a GREAT GROUP OF PEOPLE!!! Highly recommend them to anyone! More
by EricaP
Employees Worked With
Steve Arnold, Anthony Southern, Chris Ford and John Bolling
August 11, 2016
Aggressive Salespeople, Be Prepared! I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy Colorado Crewcab) via AutoTrader, and traveled 2 hours to see it. I also brought my mechanic along with me to view the truck to ensure I wasn't about to buy another problem vehicle (already went through 2 vehicles in under 3 years). I called to schedule coming in to see the truck, which Glen answered the call and planned to take care of me. Arrived, walked around and test drove the truck, found it to be in superior condition. It was also an excellent priced in comparison to other similar year/model/mileage trucks. The aggressive negotiation started when I was given a terribly lowball offer on my trade. 2004 Ranger, was offered $1250. I declined, because NADA/KBB state i could easily sell it between $7500-9000 on the street. As I walked out of the dealership to leave, I was CHASED down by Glen, and (unfortunately never caught the name of) a second salesman who came over and starts throwing numbers down, offering $2000 for my Ranger. Another decline, they continue to pressure me with "Just pay the taxes on it. You can write an $800 check right??" I decided to grab lunch instead, only to return and see that Glen was literally guarding my old vehicle and preventing me from just leaving. After being offered $3100, I countered with my hometown dealership already quoting me $4200 on trade, which was not only matched, but I also received the tires off my Ranger and put on my newly purchased Colorado. I was preapproved for a low interest loan from my local credit union prior to arriving at the dealership, but I consented to them doing a credit check with their banks to be beat. That's where Michael could not beat the lower interest my credit union quoted, but still insisted I went with their higher rate "to just get business over with." Not sure why they thought I would choose the higher interest rate from a bank that's located 2 hours from home, but I declined and went with my credit union. Thankfully I had my mechanic with me and stood my ground with number negotiations, because after being chased-after in a parking lot and having my old vehicle guarded so I was forced into further negotiations, I talked a $1250 trade into a $4200 trade and got to keep my much newer tires and had them installed on my newly purchased Colorado. The truck is in excellent condition, and has been a much smoother, more reliable ride, so I will admit that Koons Sterling Ford does in fact have high quality used vehicles. As I would recommend family/friends to view their lot, I would warn them to be aware of the aggressive negotiation tactics (to which Glen did mentions 'he was one of the easier guys to deal with') and do your research before arriving, on both your trade and what you're buying. I can't say that I would personally return to this dealership unless they had a very specific vehicle I was shopping for, but I am satisfied with my purchase. More
by coloradotter
Employees Worked With
Glen Goettlich, Michael Palmer
August 10, 2016
Awesome Sales/ Service Sales personnel very knowledgeable , trustworthy and efficient. Steve was knows the Ford brand. He was able to offer several options and easily stated Sales personnel very knowledgeable , trustworthy and efficient. Steve was knows the Ford brand. He was able to offer several options and easily stated the benefits of each type of vehicle displayed. He was thorough in his presentation but I did not feel pressured to make a decision . More
by Renee
Employees Worked With
Steve Arnold
