Koons Sterling Ford

Always a pleasure working with Brad Phillips Brad new exactly the car that i wanted and we where able to get the car and the payment that i wanted! We where in and out in less than an hour and h Brad new exactly the car that i wanted and we where able to get the car and the payment that i wanted! We where in and out in less than an hour and half and on the road. Thanks Brad More

fast, friendly accurate repairs fast friendly, accurate repairs... whether it's a big or small job I get the same quality service that I expect. joey stickman has done me right. and fast friendly, accurate repairs... whether it's a big or small job I get the same quality service that I expect. joey stickman has done me right. and that's why I come back again & again. More

Best car buying experience I've had Yannick provided me with the highest level of customer service, going out of his way to get me the answers to my questions and assure that I was happy Yannick provided me with the highest level of customer service, going out of his way to get me the answers to my questions and assure that I was happy and satisfied with my choice in vehicle. Working with Yannick and koons Ford provided the best car buying experience I have had to date. I would highly recommend you work with him for your next new/used car purchased, as I will be doing just that. More

Excellent Car Buying Experience I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I ha I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I had been searching my local dealerships for a Focus RS, but none were available. I happen to hop on AutoTrader and found one at the Koons Sterling Ford dealership. I chatted with Alex, naturally checked them out on Google - 422 Google Reviews with an average rating of 4.6 out of 5! - and immediately liked his style and gave him a call. Alex is a non hi-pressure salesman for one. He's extremely polite, straight forward, calm and professional. Throughout the car buying service I was surprised by his thoughtfulness and level of - very helpful - communication. As an example: The Focus RS that I was purchasing came with the optional winter tire/wheel package. Alex was on top of his game. Among constant communication (actually over the phone and not just texting), Alex called me to notify that the wheels and tires are all fine. But that they are packaged individually and currently on a pallet. Alex wanted to let me know planning wise, but above this, when I told him I did not readily have a way to transport all of them at once, he took his time to gather options and present those options to me. I'm not saying this will always happen, but I decided to have the wheels shipped as this was Christmas Eve and I was on my way to visit family. I was not wanting to travel back and forth since I was not going to rent a truck or anything - again, non of this has to deal with them. When you buy a car, you need to be aware of what that entails. For this car, it included additional wheels and tires. However, instead of shipping them regularly, Alex arranged to have one of their own drivers personally deliver them to me about 1.5hrs away. While I had been more than happy to pay for shipping, I was not expecting hand delivered service from the dealership. I had paid to have the wheels and tires mounted and balanced. Therefore they were not in boxes. Alex noted to me that he much proffered to have them delivered this way so that the wheels would arrive in good condition no matter what. Needless to say, Alex was still on top of his game after the sale. I was out of town, he called to give me a heads up and notify me that the driver would be delivering the wheels the next day. Alex then coordinated communication between myself and the driver initially until the driver was on his way and called me directly. Very polite and all was taken care of. The reason I want to note this story and Alex specifically, is the kind of forethought, his overall attitude, and his customer service (both at the dealership and on the phone) are just not something you see these days. I've worked in high end customer service - and I am leaving out all the little things he did or specifically didn't do to make sure I was good with everything that was happening. My girlfriend came with me and it was by far the complete opposite buying experience than what I expected. Alex deserves 100% of the credit for this. More

Purchasing New Vehicle My review is based on the timely sevice, the salesman, and the finance department. I, arrived on black Friday and looked at a specific vehicle, test My review is based on the timely sevice, the salesman, and the finance department. I, arrived on black Friday and looked at a specific vehicle, test drove it, completed my trade-in value, negotiated the price, and received the financing I was looking for. The vehicle was at another location and they brought the vehicle to the loaction. Also, I've been in contact with my salesperson since the sale. Everyone is professional, and willing to help get the vehicle your looking for! More

GreatnSercice The service department was very professional. Waiting room was clean and a good place to hang out while waiting for my car. Friendly people. Good chai The service department was very professional. Waiting room was clean and a good place to hang out while waiting for my car. Friendly people. Good chairs. More

Excellant experience. Very pleasant experience dealing with Greg Williams at Koon's Sterling Ford. Very straight forward, he gave me exactly the pricing information I asked Very pleasant experience dealing with Greg Williams at Koon's Sterling Ford. Very straight forward, he gave me exactly the pricing information I asked for with out any nonsense. He is very knowledgeable about the vehicle I wanted to purchase and was able to answer any questions I had about the electronic technology on my new truck. Koons Ford gave me a very good trade in on my vehicle and I would not hesitate to recommend Koons Ford and Greg Williams to anyone thinking about purchasing a new vehicle. I also would not hesitate to come back to Koons for any future purchase. Many thanks, Dennis P. More

Always a pleasure working with Steve! Purchased our 3rd vehicle with Steve. He goes above and beyond to find what you are looking for and with anything else you need. Always a pleasure t Purchased our 3rd vehicle with Steve. He goes above and beyond to find what you are looking for and with anything else you need. Always a pleasure to work with and we will definitely go to him again for our next vehicle. More

quick service and helpful stuff Koons Sterling Ford offers good service and affordable car care, the service is quick and thorough. I would recommend it to others who loves Ford car Koons Sterling Ford offers good service and affordable car care, the service is quick and thorough. I would recommend it to others who loves Ford car and who loves sincere service. More