Koons Sterling Ford

smooth,easy buying process i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thr i went to get a trade in value on my 2011 ford fusion to possible upgrade to 2017 fusion. i met steve arnold for the first time and he took me thru the whole process without any pressure and found the car i asked him to look for even if the car was at another location. steve took care of everything including removing my county sticker! this was by far my best buying experience for a car in my life! More

Happy buyer from RVA I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our R I would definitely buy from this dealership again. We felt that the process was transparent and honest, The price was best within 200 miles or our Richmond, VA home and worth the trip. More

Super easy buying experience at Koons Sterling Ford Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and runn Went in with minimum expectations to upgrade from my 2014 Ford Fusion to a 2017 Ford Fusion. Steve Arnold met me at the door and we were off and running. He told me they would make it work even when I doubted the process. He was ultimately correct and I'm writing this as my brand new vehicle sits outside my place. Overall great experience. No pressure tactics. No headaches. Just the desire to work with me and my budget and get it done. Would very much recommend Steve and the guys at Koons Sterling Ford. More

Expedition EL Buy I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was I started with emails back and forth with Yannick - he was able to provide us with Expeditions on sale. Once we arrived at the dealership Yannick was busy with another customer so he turned us over to Matthew Steedly - he was very nice and friendly and was able to answer all our questions. We wanted to see the white expedition at another dealer and he able to get the car for us and bring it over to the Sterling Ford location. After seeing the white expedition we really wanted it and after a bit of haggling we were able to purchase the car. Matthew took good care of us and was also patient. We also had a great experience with Rick in the finance department. All in all we have always brought our vehicles through Sterling Ford due to the great customer service. More

Awesome Experience I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggli I typically do not enjoy the car purchasing experience, but my experience purchasing my new Explorer at Koons was very different. There was no haggling over each individual vehicle. They provided their best "out the door" price and my husband and I felt it was a very good deal based on our experience at another Ford dealership. We contacted Jason before heading in, and he had the vehicle we were interested in being washed up for us before we even got there. Steve was a pleasure to work with and was very efficient. Once we got back to financing, Mike was willing to play with the numbers for us for several scenarios which helped us make sure we were comfortable with our monthly payment. This is our 2nd purchase at Koons, and both time haves been wonderful. We will be sure to go back to Koons with any future purchases. More

Extraordinary Customer Service I purchased an Explorer Sport from Alex and it was a fabulous experience. His customer service was exceptional and his product knowledge was very impr I purchased an Explorer Sport from Alex and it was a fabulous experience. His customer service was exceptional and his product knowledge was very impressive. I would definitely recommend Alex for all of your car buying needs. More

Steve Arnold, my HERO!!! Steve was very friendly and professional. He made car purchase so easy and simple to me. My wife and i went home with a great deal. Thank you Steve, Steve was very friendly and professional. He made car purchase so easy and simple to me. My wife and i went home with a great deal. Thank you Steve, you are the man. I will send referrals your way!! More

Jason is the man Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comfor Believe it or not, Jason made the car buying experience pleasurable. His overall knowledge, and attitude towards the process was refreshing and comforting. He even said it while we were making small talk, "you can buy a Ford anywhere but people want to buy a car from someone they like"....I would 100% buy another car from Jason. More

KOONS Sterling GREAT experience! I just want to say that I don't ever look forward to buying a car. It's a long exhausting experience at times. Well not the case at KOONS Ford in Ster I just want to say that I don't ever look forward to buying a car. It's a long exhausting experience at times. Well not the case at KOONS Ford in Sterling! I showed up late in the day (1 hour from close) and was greeted by Steve Arnold (salesman) with a big smile and a welcoming disposition! He treated me as though they had just opened. He assisted me in finding the F-150 Lariat that I was looking for and made the process beyond painless. After he squared me away with all of the details, he grabbed the keys and let me take it for a spin. By the time I came back I knew that this was the truck for me. He had all of the paperwork ready and had me out the door with my brand new truck about an hour later. I am beyond grateful for his time and willingness to stay past closing to make sure that I was happy. Thank you so much KOONS Ford and a special thanks to Steve Arnold for his time and hospitality! More

Absolute Pleasure With Stephen, he creates a friendship with you instead of making you feel like a buying customer. We travelled 100 miles for the best price and becaus With Stephen, he creates a friendship with you instead of making you feel like a buying customer. We travelled 100 miles for the best price and because of Stephen, we make the same trip twice a year for service! More